iPhone X, phone calls and Apple's Folio Case

Just like to add have just had my phone replaced for this same problem to find problem still exist.As a small experiment

I installed Phillips recording app and found no difference in clarity and volume with folio case folded full back or held out at the side,so could the problem be with the phone app ?

Bump for visibility. I’ve been struggling with this issue for 2 weeks, thinking it was somehow related to my phone service provider that I’d swapped to at about the same time. It was starting to affect my work significantly.

Fortunately I stumbled on this and another related post on this forum (thanks guys). Swapping to a regular leather case has solved the problem for me.

The exchange was hassle free, although the 2 store employees I spoke to had not heard of this issue at all.

Laeal wrote:

The exchange was hassle free, although the 2 store employees I spoke to had not heard of this issue at all.

I'm happy it was hassle free; things like that usually are at Apple stores. Just as a point of interest, employees are not permitted to repeat hearsay (this is true for almost all merchant stores, not just Apple). So if an employee says "I haven't hear about that issue" what they really mean is "management has not notified us about that issue." Sometimes employees will acknowledge that they have had other customers with the same issue, but officially they are not supposed to.

That's one of the advantages of this being a user-to-user forum; we, as users, can say pretty much anything we want (within the ToU), so we have no problem discussing an issue like this one even if Apple hasn't officially decided it needs to be addressed.

For what it's worth, I use a folio style leather case made by Nomad, not Apple. The same issue occurs as what everyone else reports. The person on the other end says I sound like I'm trying to talk under water when I fold the cover back.

Strange, I've used folio cases for my previous iPhones 4s, 5s, 6s, but it never had this issue. Must be the "improved" design of the iPhone X!

Somewhat disaapointed the the most expensive iPhone has such a problematic design issue.

Yes. It is due to the noise cancelling microphone element on the rear of the phone, located with the camera. If it’s covered, the system can not work properly, hence the muffled sound. VERY poor design, and even worse per release product testing.

Thanks, Roy

I share your disappointment with this case not working. I believe the difference between the iPhone X and the earlier iphones has to do with the microphone placed near the camera lenses for noise cancellation. The cover flap interferes when folded back blocking the mic during a call. This seems to apply to ALL folio type cases.

Apple dropped the ball on this one it seems. So far they haven't owned up to it. There are a lot of very nice competitive products out there (for a lot less money) who are probably unhappy as well. Not sure if there is a technical solution other than shutting down the rear mic when making a phone call.

David

Bonjour, je confirme,j’ai,moi,fait plusieurs essai avec plusieurs etui folio de marque differentes et toujours le même Problème,mes interlocuteurs ce plaignent de mal m’entendre quand je replie l’etuis Pour répondre au téléphone .

Il existe une solution il faut trouver un étui folios qui permet de répondre sans rabattre à l’arriere Le volet du folio il en existe plusieurs qui on des trous en façade et un trous en bas pour parler il faut aussi paramétrer le décrochage automatique et le Tour est joué.

Cordialemen’y

Franck

I have the same problem with the Apple leather folio on iPhone X under IOS 11.2.2

Whenever the lid is flipped at the back of the iPhone to have a decent grip, the person on the line cannot understand what I am saying... Removing the phone from the leather folio clears the problem. It might be a problem with the lid magnet interfering with the microphone... How long will it take to Apple to recall the leather folio or find a decent quick fix ? Also not to mention the rude attitude and sometime incompetency of the Apple Store team... Very disappointed Apple user (since 1990 - Macintosh Classic)

It has nothing to do with the magnet. If you fold the flap back all the way it covers the noise cancellation microphone near the camera; this is what causes the problem. If you don't fold the flap back all the way it should resolve the problem.

Bonjour, oui effectivement c’est bien cela le problème.

je trouve cela vraiment catastrophique alors même que cette étui à Rabat est justement prévu à cette effet ( rabattre pour téléphoner) que Apple n’est pas fait des testes pour éviter ce probleme.

je rappelle que Apple rembourse l’etui Folio au utilisateur qui le demande en Apple store .

I also wanted to make it very clear that the issue occurs with any folio style case. I have two non-Apple branded cases that I continue to experience this issue.m regardless of what version of iOS that I have installed on my phone. M

My folio style case inventory consists of:

1. Tech21 Evo Wallet

2. iPhone X Case Clear View Window Stand Mirror Flip Folio Ultra Slim

Unless case manufacturers make a change or Apple changes the phone design, this issue will never be resolved.

The thing is other folio case doesn’t need to be folded back to take a call take the tech21 Evo wallet for example it has a speaker cut out on top all you need to do is open up the front cover accept call and close the front cover, there’s absolutely no need to flip the cover to the back. Apple folio case however has no cutdown for the front speaker you got no choice but to flip it to the back and take the call, in saying that I think most aftermarket folio style case has cut out for front speaker so there’s no issue using other folio case at all

Same problem here with Apple Folio Case on 😮

Any news on this or advise how to tackle this besides sending the case back ?

I spoke to Apple support.. installed a software update on their advice, problem appears to be solved.

What software update? Where can I get it?