iPhone X, phone calls and Apple's Folio Case

Multiple threads on this:

Re: i have echo reception what i can only describe as choppy blurred voice on iphone x

Re: iPhone X microphone muffles at times during calls

Re: iPhone X microphone muffles at times during calls

Yes same problem for me with leather folio case

absolutely fine when used in car kit mode, but a comment every time about muffled, can’t hear you, line is terrible..when the cover is folded back. Apple fan.. from the first iPhone, but call quality on my 7 plus was so much better..this is coming a fitness for purpose issue! NOT worth the high price

Agreed, 100%. I have been through a VERY lengthy journey trying to figure out what was going on. You are absolutely correct.... ANY folio case will give you an issue. Seems to be the mic on the rear of the case and noise cancellation that are causing the issue. Settings, General, Accessibility, Hearing....turn off noise cancellation? Oh dear Apple (shakes head). Maybe I should have gone with the suggestion of an Samsung phone instead.

Thanks for getting back to me Lawrence. I stopped the Phone Noise Cancellation and my voice is still muffled. I tried it with my own answering machine and you could tell the difference in my voice.

I'm inclined to agree with the opinion that ANY folio type case will act the same when you fold the cover flap over the rear camera lens. I picked up an inexpensive folio case on Amazon and it acted the same. Not sure how Apple will solve this without disabling that rear mic.

I'll keep checking in.

Just pointing out the fact that nobody at Apple held a gun to your head and forced you to get that particular style of case. The fact that it doesn’t seem to work as expected with the iPhone isn’t an issue with the iPhone—which, from what you’ve mentioned, seems to be performing as expected.

To me, it seems perfectly reasonable that if you cover the mic with something, the sound transmitted would be muffled. That = Common Sense.

There is no flaw in performance, so your problem really is that you’re feeling entitled to things just working for you because you’re you. Sorry—the solution to your problem is not to yell at Apple about it but to simply get a case that works with the phone. That is in your hands, not Apple’s.

Just like to add have just had my phone replaced for this same problem to find problem still exist.As a small experiment

I installed Phillips recording app and found no difference in clarity and volume with folio case folded full back or held out at the side,so could the problem be with the phone app ?

For what it's worth, I use a folio style leather case made by Nomad, not Apple. The same issue occurs as what everyone else reports. The person on the other end says I sound like I'm trying to talk under water when I fold the cover back.

Strange, I've used folio cases for my previous iPhones 4s, 5s, 6s, but it never had this issue. Must be the "improved" design of the iPhone X!

Somewhat disaapointed the the most expensive iPhone has such a problematic design issue.

I'm using ios 11.1.2 and it has made no difference still same muffled call if the folio cover is covering the camera.

You can try turning off Phone Noise Cancellation in Settings/General/Accessibility.

I very much doubt it. This is a design fault. The software update makes no difference.

Il ne peut y avoir de solution tant que Apple n’aur Pas décidé d’uti Le capteur de présence de l’app Photo pour couper le microphone d’ambi En cas d’util De l’etui Folio

That may be the case, Lawrence, but you could be forgiven for assuming that the folio style cases actually work given that Apple themselves sell them. Poor design in my humble opinion and very dissapointing.