iPhone X, phone calls and Apple's Folio Case

I spoke to Apple support.. installed a software update on their advice, problem appears to be solved.

Would it be an idea to put a hole in the case so that the mic is free when the case is flipped back ?

Certains utilisateurs ont signalé que la mise à jour vers iOS 11.2 résout ce problème.

I share your disappointment with this case not working. I believe the difference between the iPhone X and the earlier iphones has to do with the microphone placed near the camera lenses for noise cancellation. The cover flap interferes when folded back blocking the mic during a call. This seems to apply to ALL folio type cases.

Apple dropped the ball on this one it seems. So far they haven't owned up to it. There are a lot of very nice competitive products out there (for a lot less money) who are probably unhappy as well. Not sure if there is a technical solution other than shutting down the rear mic when making a phone call.

David

I also wanted to make it very clear that the issue occurs with any folio style case. I have two non-Apple branded cases that I continue to experience this issue.m regardless of what version of iOS that I have installed on my phone. M

My folio style case inventory consists of:

1. Tech21 Evo Wallet

2. iPhone X Case Clear View Window Stand Mirror Flip Folio Ultra Slim

Unless case manufacturers make a change or Apple changes the phone design, this issue will never be resolved.

I have the same problem. Everyone I have spoken to when the case was in place has complained about muffled sound. Most annoying. Have returned the case for credit and reverted to the standard silicon case. Pity as the case was very nice. I regard this as an unforgivable fail by Apple. How could this have got past their testing? Can’t believe that they are still offering it for sale.

Hello,

As I mentioned before... For me since I did the update to 11.2 I haven’t had any issues. Prior to update it happened every time. Now it’s never. Anybody else do the update and have success? For those that say it’s not a software glitch/update...I can’t imagine Apple would not have found covering the sound cancelling mic in testing muffled phone calls. Maybe a a glitch in the software.

Go to App Store and check for software update.. am running ios11.1.2 now and that has resolved problem.

Or from your phones General>settings> software update

Sent from my iPad

Well there is some speculation that the magnets or their position in the case could be interfering with the microphone. Still a design flaw which probably should have been found by Apple.

I was just trying to find if another folio type case without the magnets in that position had the problem. franch77 seemed to feel that way initially so wondered if that was still the case.

David

I have the same problem with the Apple leather folio on iPhone X under IOS 11.2.2

Whenever the lid is flipped at the back of the iPhone to have a decent grip, the person on the line cannot understand what I am saying... Removing the phone from the leather folio clears the problem. It might be a problem with the lid magnet interfering with the microphone... How long will it take to Apple to recall the leather folio or find a decent quick fix ? Also not to mention the rude attitude and sometime incompetency of the Apple Store team... Very disappointed Apple user (since 1990 - Macintosh Classic)

Bonjour, oui effectivement c’est bien cela le problème.

je trouve cela vraiment catastrophique alors même que cette étui à Rabat est justement prévu à cette effet ( rabattre pour téléphoner) que Apple n’est pas fait des testes pour éviter ce probleme.

je rappelle que Apple rembourse l’etui Folio au utilisateur qui le demande en Apple store .

Bonjour, je suis en France et ,j’ai le même Problème les personnes ce plaignent ** même Problème, dès que je rabat la parti mobile ** folio à l’arriÈre j’ai un problème de micro

I have iOS 11.2.1 and it says my software is up to date as of today. I still have this issue with the folio case; take the case off and the phone works fine.

Hi MugWup,

This could even be something as simple as the case interfering with or obstructing the iPhone's antenna. If this is the case, there is no workaround. If your case is new, and you still have the original packaging, you may be entitled to a refund given that you're not receiving the satisfaction that you expected from the product.

To enquire about a refund, or possible solutions for your particular case, you'll need to contact Apple Support.

There are 2 ways of contacting Apple Support:

Contacting AppleCare

If you're happy to speak to a technician over the phone to try and resolve your issue at home, you may use AppleCare to do so. If you'd like to get in touch with someone from AppleCare, simply go to getsupport.apple.com to get a callback from AppleCare.

Making a reservation

If you'd like to skip contacting AppleCare, you can create a reservation for your nearest Apple Store using the Apple Support App on your iPhone. Simply download the app, sign in with your Apple ID and follow the on-screen prompts to create a reservation.

If you do end up seeking a replacement, this is the kind of feedback that Apple would love to collect! You can provide product feedback over at apple.com/feedback.

If you have any further questions, queries or concerns, please don't hesitate to reply to the thread as I'm following it.

Best of luck!