iPhone X, phone calls and Apple's Folio Case

11.1.2 does not solve the problem - it is not a software/firmware issue. It is due to the leather flap itself. Strange that Apple didn't see this simple design flaw in their folio case. Actually amazing.

It has been reported with the iPhone 7 and later, with this type of case. It's not restricted to iPhone X. And it should be obvious that if you cover a microphone that it will result in muffled sound. It's physics, not something that can be easily fixed in hardware or software.

I help a lot of people taking pictures through a submarine periscope with iPhones, and these cases also interfere with use of the camera. It's just a poor choice of case for any smartphone.

That may be the case, Lawrence, but you could be forgiven for assuming that the folio style cases actually work given that Apple themselves sell them. Poor design in my humble opinion and very dissapointing.

Thanks for getting back to me Lawrence. I stopped the Phone Noise Cancellation and my voice is still muffled. I tried it with my own answering machine and you could tell the difference in my voice.

I'm inclined to agree with the opinion that ANY folio type case will act the same when you fold the cover flap over the rear camera lens. I picked up an inexpensive folio case on Amazon and it acted the same. Not sure how Apple will solve this without disabling that rear mic.

I'll keep checking in.

Bonjour, j’ai résolu le problème, Apple store France m’a rembourser le produit(même après 30 jours .

j’ai trouver un nouvelle étui de la marque TORRO uk Qui ne pose pas de problème , l’aiman est placé à un autre endroit.

la solution peut aussi venir avec un étui folio sans aimant , à ce jour Apple n’a aucune solution pour ce problème.

Here is the English translation for franch77 messages via Google.

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Hi, I'm in France, I have the same problem that people complain about the same problem, when I flip the mobile party folio at the back I have a microphone problem

Hello, I solved the problem, Apple Store France reimburse me the product (even after 30 days.
I find a new case of the brand TORRO uk Who does not pose a problem, the Date Magnet is placed at another location.
the solution can also come with a holster without portfolio magnet to date Apple has no solution for this problem.

Some users reported that upgrading to iOS 11.2 solves this problem.

Thank you for your update on your experience with the Apple store.

(Any translation errors are the fault of Google Translate.)

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franch77,

Thanks for the tip on the TORRO Uk cases. They look pretty nice. Not sure if "Date Magnet" translated right. Which case did you buy?

Thanks, David

Hello all, 11.2 iOS update seems to have fixed the problem. No more muffled calls. A simple fix to an annoying problem. I’m glad because the folio is the best case I’ve had over the many years of iPhones.

Just pointing out the fact that nobody at Apple held a gun to your head and forced you to get that particular style of case. The fact that it doesn’t seem to work as expected with the iPhone isn’t an issue with the iPhone—which, from what you’ve mentioned, seems to be performing as expected.

To me, it seems perfectly reasonable that if you cover the mic with something, the sound transmitted would be muffled. That = Common Sense.

There is no flaw in performance, so your problem really is that you’re feeling entitled to things just working for you because you’re you. Sorry—the solution to your problem is not to yell at Apple about it but to simply get a case that works with the phone. That is in your hands, not Apple’s.

You seem to be ignoring the fact that people are talking about an Apple “branded case” especially designed for the iPhone X and sold by Apple as an accessory without any warning that it could interfere with call quality.

Bonjour, je constate avec un certain intérêt que vous n’avez absolument pas compris le sens de mon problème, la langue française permet une subtilité de langage qui vous dépasse , je n’ai pas part abitude de crier sur qui que ce soit et encore moins de faire des remontées farfelues.

Je vous invite donc à l’avenir de lire ou de vous faire traduire correctement la langue de Molière, afin d’avoir une traduction qui vous permettra de répondre avec intérêt .

Well there is some speculation that the magnets or their position in the case could be interfering with the microphone. Still a design flaw which probably should have been found by Apple.

I was just trying to find if another folio type case without the magnets in that position had the problem. franch77 seemed to feel that way initially so wondered if that was still the case.

David

I have the same problem. Everyone I have spoken to when the case was in place has complained about muffled sound. Most annoying. Have returned the case for credit and reverted to the standard silicon case. Pity as the case was very nice. I regard this as an unforgivable fail by Apple. How could this have got past their testing? Can’t believe that they are still offering it for sale.

kennygair wrote:

Would be good if someone from Apple would interject here and at least give some sort of response. The silence is deafening.

This is a user-to-user forum. Apple does not participate, and, except for moderation, does not read posts.

Hello,

As I mentioned before... For me since I did the update to 11.2 I haven’t had any issues. Prior to update it happened every time. Now it’s never. Anybody else do the update and have success? For those that say it’s not a software glitch/update...I can’t imagine Apple would not have found covering the sound cancelling mic in testing muffled phone calls. Maybe a a glitch in the software.