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MugWup Author

Level 1

22 points

iPhone X, phone calls and Apple's Folio Case

I have an iPhone X with Apple's Folio Case, Great, right?

But ... when I made (or received) 'phone calls, people couldn't hear me properly - I was 'muffled'.

I tried voice memos. It worked.

I tried calling my own land line (with answering machine). Horrible, muffled.

The problem? I was folding the 'flip lid' all the way back so it was against the back of the 'phone. It seems the rear mic is relied upon and doesn't like being covered up. That's a concern for me as I reaaly wanted to have a firm grip on my 'phone. The only way it's going to work right now is to have the flap against my face. That's not the main concern (get a _good_ grip on an expensive device!).

The folded flap works just fine with "Voice Memos".

This is a SW issue. Yes, I disabled Accessibly "Noise Reduction" to see if it works.

This transcends the origami iPad case, where the inside rests on (e.g.) a mucky table. Then, it folds back up against the iPad's glass.

Well done. Could someone please look @ this?

Thaknyou,

Muggers

iOS 11.1

Posted on Nov 8, 2017 2:12 AM

Best reply

CheapApples12

Level 2

267 points

Posted on Nov 8, 2017 2:26 AM

Hi MugWup,

This could even be something as simple as the case interfering with or obstructing the iPhone's antenna. If this is the case, there is no workaround. If your case is new, and you still have the original packaging, you may be entitled to a refund given that you're not receiving the satisfaction that you expected from the product.

To enquire about a refund, or possible solutions for your particular case, you'll need to contact Apple Support.

There are 2 ways of contacting Apple Support:

Contacting AppleCare

If you're happy to speak to a technician over the phone to try and resolve your issue at home, you may use AppleCare to do so. If you'd like to get in touch with someone from AppleCare, simply go to getsupport.apple.com to get a callback from AppleCare.

Making a reservation

If you'd like to skip contacting AppleCare, you can create a reservation for your nearest Apple Store using the Apple Support App on your iPhone. Simply download the app, sign in with your Apple ID and follow the on-screen prompts to create a reservation.

If you do end up seeking a replacement, this is the kind of feedback that Apple would love to collect! You can provide product feedback over at apple.com/feedback.

If you have any further questions, queries or concerns, please don't hesitate to reply to the thread as I'm following it.

Best of luck!

View in context

67 replies

Dec 7, 2017 4:34 AM in response to MugWup

Would be good if someone from Apple would interject here and at least give some sort of response. The silence is deafening.

Dec 7, 2017 8:04 AM in response to Lawrence Finch

Yay!!! Head in sand!

av4u001

Level 1

10 points

Dec 7, 2017 11:21 AM in response to Lawrence Finch

I am running 11.2, the very latest update and the problem persists. Too late now. My folio case has gone back for credit and I have the standard case

Thank You,

Roy

benyl

Level 1

4 points

Dec 7, 2017 11:24 AM in response to av4u001

11.2 works for me. without the case, if I cover the mic, the issue is still there. I think it is only fixed with the Apple OEM folio case

Dec 17, 2017 11:15 AM in response to Bobd111

Doesn't fix the problem. still exists. Unbelievable that Apple didn't test this folio case.

Dec 21, 2017 12:34 PM in response to MugWup

I have iOS 11.2.1 and it says my software is up to date as of today. I still have this issue with the folio case; take the case off and the phone works fine.

franch77

Level 1

8 points

Jan 16, 2018 4:48 AM in response to kneekohl

Il ne peut y avoir de solution tant que Apple n’aur Pas décidé d’uti Le capteur de présence de l’app Photo pour couper le microphone d’ambi En cas d’util De l’etui Folio

iPhone X, phone calls and Apple's Folio Case