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Apple Watch - workout app freezes

On my new cellular Nike AppleWatch, the workout app is stuck or very slow. It opens but I can’t scroll through workouts. Sometimes after a minute it moves but for all practical purposes it’s locked. I had a series 1&2vand never had this issue.


The only fix/workaround I have found is a) restart the watch b) force quit the app. It then works again but the Problem quickly returns.


Any Ideas? Thanks in advance.

Apple Watch Series 3, watchOS 4.1, Nike Watch, Cellular

Posted on Nov 8, 2017 4:29 PM

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Question marked as Best reply

Posted on Nov 9, 2017 3:32 AM

Hi


Whilst I can't say why that is happening, the following steps may help:


Close certain apps and restart both your iPhone and your Apple Watch:


If the issue persists, next unpair and re-pair your Apple Watch:


If the issue still persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


70 replies

Feb 12, 2018 11:26 PM in response to greg06611

To my surprise it now actually works better on my watch since I turned ON "detect gym equipment". The byline says that it will try to detect equipment all the time instead of just when you launch the workout app. So now it looks for it all the time instead of just when I open the workout app, which is what I think is a big part of the long freezes... It still hangs for a second or so, but before it was like 10 seconds or more.

Feb 14, 2018 2:12 PM in response to greg06611

I’ve also been having this issue. Also been working with apple support trying various restarts and suffered they setting up as a new watch, incase it was an issue with my backup. Nothing working for me either. It’s so frustrating, Im glad it’s not just me tho as apple seem to know nothing about it happening!! Today they suggested I book an appointment to take it in and have the hardware looked at but it’s more effort than it’s worth for me as shop is too far away! Intrested to hear their take on ur diagnostics if they get back to you.

Feb 14, 2018 2:57 PM in response to Amanda.Y47

I wouldn't bother wasting time and money to go into an Apple store. From everything that has transpired, it is a software bug. And not a "life-threatening" one, so there will be no mainstream backlash, which is the only thing that makes Apple do something about an issue. They will take their sweet time fixing it, or it will fix itself with the next main OS.

Feb 19, 2018 7:15 AM in response to greg06611

So Apple engineers had me send them logs from my Watch. They did not find anything unusual and asked me to record my watch (take a video) when I open the workout app to record the freeze and upload the video to Apple.


Of course now, I can’t duplicate the problem. My workout app has been performing flawlessly for nearly 2 weeks. The support specialist at Apple said sometimes these problems resolve themselves.


They are keeping the case open to see if it reappears overtime. But as of now all is working fine.


I will report back with any new updates.

Mar 14, 2018 7:29 AM in response to bodonnell202

I seem to have solved this, at least for me. I believe the real culprit is the music app, which gets loaded with the workout app to allow music controls during a workout.


I had a theory that it was taking a long time loading the "tiles" representing all of the albums and playlists stored on my watch, since I had the "Heavy Rotation" option turned on in settings. This was syncing around 15 separate items to the music app.


Anyway, I unchecked Heavy Rotation so that only the standard 3 personalised Apple Music playlists were synced, and this has solved the problem for me.

Apple Watch - workout app freezes

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