Apple Watch - workout app freezes

On my new cellular Nike AppleWatch, the workout app is stuck or very slow. It opens but I can’t scroll through workouts. Sometimes after a minute it moves but for all practical purposes it’s locked. I had a series 1&2vand never had this issue.


The only fix/workaround I have found is a) restart the watch b) force quit the app. It then works again but the Problem quickly returns.


Any Ideas? Thanks in advance.

Apple Watch Series 3, watchOS 4.1, Nike Watch, Cellular

Posted on Nov 8, 2017 4:29 PM

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Posted on May 16, 2018 8:30 PM

I had this problem for ages, tried all the suggestions, nothing worked, so I called Apple Support. They got me to completely unpair the watch. And by un-pair I don't mean just disconnect bluetooth, I mean completely unlink the phone and watch (ie. go into the Watch app on your phone, select the watch, click on the "i" icon, then select un-pair Apple watch).


Once this is done, you then need to re-pair it, and what this does is completely re-install all the apps etc from your phone, onto the watch.


This solved the problem and my workout app has been working fine ever since, no more freezing. Hope that helps someone.

70 replies

Jun 27, 2018 7:51 AM in response to phillipchan1

I just started having this problem a little while after installing 4.3.1 on S3 (no LTE).


Workout app would freeze upon opening and then be responsive 10-20 seconds later, another symptom was my battery life had decreased. I wear the watch overnight (sleep tracking) and it has a 100% charge before bed. In the morning it would be sitting at 94-96% consistently then this problem arises and it started sitting at 80-84%.


I also noticed that when I checked the Usage section in General settings (first thing in morning) of the Watch app on the phone it was saying that watch was active for ~5 hr and standby of ~9 hr. This has been going on for at least a week now.


So today woke up and watch is at 95% charge, usage is 25m, 9 hr standby and Workout app is completely responsive no lag?


The only thing that I can recall doing differently yesterday was installing 3 apps to the watch ( and checking that they worked after install). So I'm wondering if somehow some previous app install was stuck in limbo i.e. trying to install but not quite getting there and thus constantly putting a drain on the CPU and battery and interfering with Workout app being able to start up quickly. Just a theory but perhaps my installing the other apps kickstarted it?

Jan 3, 2018 6:41 AM in response to Carl0s-

I have seen that occasionally as well, but not that often. Mostly the apps launch fairly quick.


But for me, the workout app is consistently sluggish (for months now) and requires a force quit to get back to normal. Then it works ok (after a relatively quick reload) but the sluggishness comes back the next day (or time I use it). On my older watches, it was always great, which it needs to be - cant wait minutes to start a workout.


I tried everything, unpairing, setting up a new watch, resetting my iPhone even. In doing all this I lost years of health data because my backup was corrupt!

Feb 19, 2018 7:15 AM in response to greg06611

So Apple engineers had me send them logs from my Watch. They did not find anything unusual and asked me to record my watch (take a video) when I open the workout app to record the freeze and upload the video to Apple.


Of course now, I can’t duplicate the problem. My workout app has been performing flawlessly for nearly 2 weeks. The support specialist at Apple said sometimes these problems resolve themselves.


They are keeping the case open to see if it reappears overtime. But as of now all is working fine.


I will report back with any new updates.

Mar 14, 2018 7:35 AM in response to paulgibson30

I hope that works for you. I never had Heavy Rotation checked - only the three Apple mixes - and I had the issue.


The issue has largely subsided for me - on its own.


However, trying to play music from the watch is a painfully slow loading process - once it gets going its fine. The music app freezes for a long time when I try to launch. Sometimes the only fix is a force quit.


I also think the workout app tends to freeze more when I am on LTE and left my phone at home.

Dec 17, 2017 10:26 AM in response to greg06611

I'm having this exact issue with my Apple Watch Series2... Whenever I'm launching the workout app - Doesn't matter if I do it from the "widget" or from the app menu. I get the Workout main screen but the screen is unresponsive for ~30secs. After that time it works just fine... Until when I'm finishing my workout. Again when I swipe right to get to press the finish workout I get another period of unresponsivenes...


I've tried to factory reset both - My iPhone 7 and my Apple Watch but nether did anything to the issue... What ***** that this is pretty new issue - can't remember that this was an issue ~month ago...

Nov 9, 2017 3:32 AM in response to greg06611

Hi


Whilst I can't say why that is happening, the following steps may help:


Close certain apps and restart both your iPhone and your Apple Watch:


If the issue persists, next unpair and re-pair your Apple Watch:


If the issue still persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Jan 2, 2018 11:22 PM in response to greg06611

Still struggling with the issue... Don't know if it sheds any light, but I noticed that it's the first start of the Workout app thats sluggish... And in the matter of fact it seems that nearly every app that I launch for the first time In the watch behaves nearly the same: Apple Music, Shazam, Reminders, Mail - Get the pattern? Every app takes a ton of time to load... Feels more like watchOS1 then watchOS4 that supposed to improve the launch times of watch apps.

Jan 17, 2018 6:08 AM in response to Carl0s-

i have the exact same issue. whenever i open the workout app, it freezes for ~30 sec or so and then finally start to work.

all the rest of the app are a bit slower after the 4.2 update but still acceptable.
while the workout has become almost impossible to use.

i know have to anticipate and open it a couple of minutes before my workout which is ridiculous.
i hope there will be a fix for this as it's very annoying

Feb 2, 2018 10:21 AM in response to greg06611

Add me to the list of people with this same problem. Mine locks up for 10-15 seconds on the first launch in a day... then will run fine through my workout. But when trying to relaunch the app the next day - I get the freeze. It's almost like it's trying to load itself back into ram. Very frustrating when trying to sync to start running with the treadmill starting.

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Apple Watch - workout app freezes

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