Level 1

31 points

Apple Watch - workout app freezes

On my new cellular Nike AppleWatch, the workout app is stuck or very slow. It opens but I can’t scroll through workouts. Sometimes after a minute it moves but for all practical purposes it’s locked. I had a series 1&2vand never had this issue.

The only fix/workaround I have found is a) restart the watch b) force quit the app. It then works again but the Problem quickly returns.

Any Ideas? Thanks in advance.

Apple Watch Series 3, watchOS 4.1, Nike Watch, Cellular

Posted on Nov 8, 2017 4:29 PM

Top-ranking reply

graeme72

Level 1

11 points

Posted on May 16, 2018 8:30 PM

I had this problem for ages, tried all the suggestions, nothing worked, so I called Apple Support. They got me to completely unpair the watch. And by un-pair I don't mean just disconnect bluetooth, I mean completely unlink the phone and watch (ie. go into the Watch app on your phone, select the watch, click on the "i" icon, then select un-pair Apple watch).

Once this is done, you then need to re-pair it, and what this does is completely re-install all the apps etc from your phone, onto the watch.

This solved the problem and my workout app has been working fine ever since, no more freezing. Hope that helps someone.

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70 replies

caldini

Level 1

8 points

Apr 28, 2018 3:57 PM in response to kuty

This resolved the issue for me. Thank you!

matrix42

Level 1

23 points

Jul 7, 2018 8:40 AM in response to matrix42

It's been over a week and Workout app is working just fine, no lag anymore and Battery life on Watch has returned to normal.

Jul 24, 2018 11:32 AM in response to matrix42

Same here. Started occurring about 2 weeks ago. Happened routinely. Went away, and just started up again todau

matrix42

Level 1

23 points

Aug 2, 2018 1:57 PM in response to Usenet25

Have a read of my previous post, it helped me and I still have no problems with the Workout app over a month later

Aug 11, 2018 5:53 AM in response to matrix42

And what was the solution? (Can’t find it)

matrix42

Level 1

23 points

Aug 11, 2018 8:09 AM in response to Andreas Carlsson

Hmm not sure how to link to a previous post but I'll give it a try...

Re: Apple Watch - workout app freezes

greg06611 Author

Level 1

31 points

Jan 31, 2018 5:22 AM in response to trusk

I also disabled auto detect gym equipment and rebooted. It’s only been 1 day but so far that seems to have helped! Workout app is buttery smooth and responsive.

I’ll keep you posted. I also sent diagnostics to Apple engineers yesterday and I’ll let you know if they come up with any insights or solutions.

Apr 10, 2018 5:21 AM in response to greg06611

I've tried everything to get this issue to stop.

I've unpaired the watch from the phone, ive removed all apps from the dock, Ive made sure the phone is connected still via bluetooth but it keeps lagging bad, so much so that the lights on the back remain constant green and none of the watch functions will work, the entire watch freezes. considering the workout function was the sole reason i bought the watch this is pretty terrible, it feels like Apple are deliberately doing it so im forced to buy the watch series 3.

my current watch is series 1 by the way.

greg06611 Author

Level 1

31 points

Jan 8, 2018 3:56 PM in response to Jslee14

Glad it’s working for you but although I think it helps (maybe keeping the app in Ram) I am still noticing it - when I launch there is a 5-10 second lag and stutter, then eventually it works fine

trusk

Level 1

15 points

Jan 30, 2018 4:01 AM in response to kuty

I deactivated that feature since it came out, and it makes no difference on the workout app. Still frozen at launch.

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Apple Watch - workout app freezes