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Level 1

30 points

Apple Watch - workout app freezes

On my new cellular Nike AppleWatch, the workout app is stuck or very slow. It opens but I can’t scroll through workouts. Sometimes after a minute it moves but for all practical purposes it’s locked. I had a series 1&2vand never had this issue.

The only fix/workaround I have found is a) restart the watch b) force quit the app. It then works again but the Problem quickly returns.

Any Ideas? Thanks in advance.

Apple Watch Series 3, watchOS 4.1, Nike Watch, Cellular

Posted on Nov 8, 2017 4:29 PM

Best reply

Jonathan UK

Level 10

163,787 points

Posted on Nov 9, 2017 3:32 AM

Whilst I can't say why that is happening, the following steps may help:

Close certain apps and restart both your iPhone and your Apple Watch:

Close the Watch app, Activity app and Health app (if open) on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close the apps.
Turn both devices off together, then restart your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- How to restart your Apple Watch - Apple Support

If the issue persists, next unpair and re-pair your Apple Watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
If the issue persists, consider instead unpairing and setting it up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

If the issue still persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

US: Apple Watch Service Answer Center - Apple Support
Elsewhere: Apple - Support

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70 replies

greg06611 Author

Level 1

30 points

Jan 8, 2018 3:56 PM in response to Jslee14

Glad it’s working for you but although I think it helps (maybe keeping the app in Ram) I am still noticing it - when I launch there is a 5-10 second lag and stutter, then eventually it works fine

Jslee14

Level 1

9 points

Jan 9, 2018 11:35 AM in response to greg06611

Thank you for the advice Greg much appreciated. Yeah, further testing this I still do get a 5-10 second lag like you said but not freezing for an infinite amount of time.

greg06611 Author

Level 1

30 points

Jan 9, 2018 1:27 PM in response to Jslee14

Every time I am prepared to take in to the Apple Store it starts working then it starts up again. I know when I go into the store I wont be able to reproduce the issue....

greg06611 Author

Level 1

30 points

Jan 17, 2018 6:10 AM in response to greg06611

I have not found any solution. Still often locks up on launch or becomes very slow and responsive. Have become adept at force quitting the app. Not the best way but often the fastest.

trusk

Level 1

9 points

Jan 30, 2018 4:01 AM in response to kuty

I deactivated that feature since it came out, and it makes no difference on the workout app. Still frozen at launch.

greg06611 Author

Level 1

30 points

Jan 30, 2018 5:04 AM in response to kuty

I’ll try it and let you know. I also have a call into Apple and awaiting reply from engineers.

Feb 12, 2018 11:01 PM in response to StevenBottrill

Same here.

greg06611 Author

Level 1

30 points

Feb 14, 2018 4:21 PM in response to Amanda.Y47

Well they did put a senior support specialist on the case who has followed up regularly so I do think they are taking it seriously. Now to get the bug to show again...

MusioMan

Level 1

12 points

Feb 17, 2018 5:22 AM in response to greg06611

I have the same freezing on a brand new iphone x (setup as new) and my first apple watch s3. I suspect it's trying to get a GPS lock. I need test if it's better in an open space or not.

Feb 19, 2018 12:22 PM in response to greg06611

Funnily enough, it worked without lag for me today.

Feb 28, 2018 3:35 PM in response to greg06611

Same here. After one of the updates the workout app gets stuck as soon as I open it. I need to wait a minute before it works again.

Mar 1, 2018 4:29 AM in response to miguelroboso

It’s still happening on my watch, was hoping the update would fix it but seems to be slightly worse now!

Cl0udu

Level 1

4 points

Mar 1, 2018 1:23 PM in response to greg06611

same issue here since OS4.0. Still having this issue after 4.2.3 update but much better.

Apple Watch S2 Nike version.

Mar 1, 2018 1:32 PM in response to greg06611

No. I always have my iPhone with me. It's a software bug Apple needs to fix.

Mar 1, 2018 3:22 PM in response to greg06611

Mine hasn’t fixed itself at all, phone is always close by when I use the app so I can’t say that’s the issue for me.

Apple Watch - workout app freezes