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Unable to install Bootcamp support software (drivers) on Windows 10 - MacBook Pro 2016 15" Touch

This will be my 4th MacBook Pro I'm using. I never had any issue with installing Bootcamp support software on any of my previous MacBook Pros except this one.


Whenever I try to install the bootcamp support software drivers setup on my Windows 10 Enterprise, it will finish upto 25% and then freezes the screen with a noise coming from the speakers. If I leave it as such, it reboots itself into Mac OSX in 4 minutes.


I went to the apple store for help, they didn't know what Bootcamp support software for windows is. They set me up with a call with tech support. I was speaking to the level 1 tech support, who wanted me to


1. try downloading the support software fresh from MacOSX and try. I tried and it didn't work. (I had done this on multiple USB sticks and network drives - nothing worked)

2. she had me upgrade my OSX to High Sierra and then download the software again and try. (It downloaded the same bootcamp support software version as earlier) It didn't work.

3. she escalated the case to next level and then came back stating that I have to wipe the partition, and do a clean install of windows through bootcamp from scratch. I have at-least 30 different software loaded and working on them and don't want to lose all my customization on those. I said I can't do that and wanted to find any other alternative.

4. she came back to me sand said I will have to try installing the bootcamp 6.1 downloaded from any torrent website directly downloading from windows side. The versions I downloaded doesn't even let me install on my laptop.


There is no boot camp engineer at apple who could help me with this case. They didn't even troubleshoot anything on the windows side - no request for windows error logs nothing.


If anyone has gone through this before can you please help me resolve this issue. The only thing I need to have it working on my MacBook Pro 15" Touch - is the right click mouse from the default touchpad. To my knowledge I can get this working only if I have bootcamp installed on windows.

MacBook Pro, Windows 10, No OSX installed - just Windows 10

Posted on Nov 9, 2017 7:11 AM

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Unable to install Bootcamp support software (drivers) on Windows 10 - MacBook Pro 2016 15" Touch

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