iPhone X with Apple Leather Folio Mic Issues

Hi,

I had the same problem and returned the leather folio case. The problem is not issued by magnets, it is because the folded cover overlaps the little microphone between the two camera lenses (little hole), which should reduce the background noises. Using this folio with cover folded it also rups over the microphone and it is almost impossible to make phone calls. I almost returned my iPhone, cause I thought it might be the phone, that is not working. I talked to the people from Telekom, went 2 times in an Apple Store, but nobody could help me and nobody knew anything about the problem.

It is an constructional defect of the leather folio case.

Just bought the Otterbox Strada and everything works fine. The iPhone X ist a great mobile phone, the best I ever had, but the leather folio is disaster.

I have found that even without a case, if I wrap or cup my hand around the top of the iPhone X, the caller will tell me I am muffled. If I grasp it on the edges the caller says it's perfect. So for me I'm holding it wrong. Using a remote control to demonstrate what I mean. Note that even if my palm is not touching the camera the caller says I am muffled. Turning off noise cancellation doesn't seem to make any difference.

We're experiencing the muffled-mic issue on the iPhone X as well, and also use the Folio case. Thanks for the tip; we'll experiment with your suggested solution. If that's it, it's probably time to return the case.

If you put a POP SOCKET on the back it will prevent the case from touching the back when it’s open and it’s easier to hold. This cures the problem. I had the same case as my mother’s but I have the pop socket on mine and she didn’t. Her microphone was muffled and mine was not.

The problem is quite different: The Folio doesn‘t COVER the mic, it leads the sound of your voice from your mouth behind the device to the rear mic. Then the iPhone „thinks“ your voice was background noise an canceles it. ;)

You can either totally cover the rear mic by pressing the backcover over it (needs to be tight) or you fold the backcover in a was, that the mic stays free. If there ist only a little space between cover and mic, that‘s eben worse than no space.

Exactly the same issue with non Apple wallet style cases. I have now tried two different cases and had my phone replaced. Apple implied it could be an issue with the SIM card, hard it replaced. Took it to the Apple store and they reckoned the phone was fine, it was faulty cases (nope). As my cases didn't have the magnet, it can't be that although I am surprised to hear it does it with the Apple wallet style cases too. Looks like a design fault to me. Maybe time to switch to Android and just return the phone (grrrrrrr)

That is not exactly a bug, it isn‘t a feature, either. 😉 It is due to physical limitations. The iPhone has a VERY strong suppression of background noise. You can be in a crowded bar, call someone and he will eventually even think you were in your office. That works by the mic near the camera, which normally records the background noise, but not your voice. This way the delta between the two records is your voice.

Now, the case builts a tunnel for your voice and leads the sound waves from your mouth to the rear mic. The iPhone now „thinks“ your voice was background noise.

If you want to use a book-style-case, there is only one way: Hold it in another way, so that the mic has free „view“ to your surroundings. The easiest way is to use your left ear and simply let the flip hang off.

I have been using ”TUCCH” cases since iP5 - very good, now exact same problem as described when case is folded over- as with every phone call! A significant bummer as these leather folio cases are quite handy! Seems only fix is another type of case.

I am having a similar issue. I have now switched back to my silicone case. Too bad, because I really liked the folio case. I am pretty sure Apple is not willing to admit to a problem and will not refund my $100.00. What a waste. It will be interesting to see how long this goes on before they admit there really is a problem.

I am having the same problem but I am using a folio case from Nomad love my phone! love my case! but it sounds like any of the foldable cases are going to be a problem. It has been very frustrating to be told by everyone that you are talking to on your new iPhone X that I sound like I am muffled or in a box.

You simply hold it the wrong way! 😂 But I’m serious, I got the original folio and I will keep it. You may just hold it in a way, that the flap of the case doesn’t isn‘t folded behind the back but held between your fingers. It‘s quite comfortable and works fine. 👍

Interesting didn't know about this issue until I read it in this post. I have been using my black folio and didn't experience any issue. In fact, I really like it. I will again further do some testing to see if there really is an issue and will report back.

Have the same problem change cover and The problems simes to disepear

but they are till there tried witout cover and its almost gone.

tryed apple support witout Amy solutions that wourked.

no problems with headset.

I had the same issue with my new iPhone X and the Apple Leather Case Folio. People complained about voice quality while using the case. There is no opening for the phones earpiece in the front cover of the case. Therefore you have to flip the cover to the back and is interfering with the noise cancelling mic.

Alright First off, I have this issue too, and I don't have a Folio case. It is to do with the rear mic period. Every time I cradle the phone into my left shoulder during a call, people complain that I am muffled. As soon as I uncradle the phone, the audio is Fine. It definately has to do with the rear Mic and noise cancellation. My noise cancellation feature is TURNED OFF in settings, and always has been. Is there a fix for this? It really ***** that any time I am assisting someone over the phone and need two hands for typing that they can't hear me. And no I don't want a Bluetooth headset.