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simongnz Author

Level 1

27 points

iPhone X with Apple Leather Folio Mic Issues

I have a repeatable problem affecting two iPhone Xs with the new Apple Leather Folio cover; when the cover is folded behind the phone in order to take a call, the microphone is muffled.

This appears to be caused by the folio's magnet interfering with the phone's microphone.

If, during the call, the cover is opened wide so it is not folded behind the phone, the call quality is immediately improved.

I'm guessing that this is going to be a problem for everyone as it is happening to both my and my wife's phones in the exactly the same manner.

Is anyone else experiencing this issue?

iPhone X, iOS 11.1, with Apple Leather Folio cover

Posted on Nov 9, 2017 9:34 AM

Top-ranking reply

tbone_GER

Level 1

9 points

Posted on Nov 18, 2017 5:56 AM

Hi,

I had the same problem and returned the leather folio case. The problem is not issued by magnets, it is because the folded cover overlaps the little microphone between the two camera lenses (little hole), which should reduce the background noises. Using this folio with cover folded it also rups over the microphone and it is almost impossible to make phone calls. I almost returned my iPhone, cause I thought it might be the phone, that is not working. I talked to the people from Telekom, went 2 times in an Apple Store, but nobody could help me and nobody knew anything about the problem.

It is an constructional defect of the leather folio case.

Just bought the Otterbox Strada and everything works fine. The iPhone X ist a great mobile phone, the best I ever had, but the leather folio is disaster.

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82 replies

ted619

Level 1

4 points

Dec 29, 2017 9:37 PM in response to tbone_GER

I'm having the same problem with the letterbox strada leather folding case. Everyone says my voice is muffled when I make calls.

GJNilsen

Level 1

6 points

Jan 23, 2018 1:24 AM in response to PaddyFH

So we are holding it wrong 😉 Almost like antennagate all over again...

billbir

Level 1

20 points

Jan 24, 2018 10:53 PM in response to Lawrence Finch

Isn’t that what I said!

Jan 25, 2018 6:22 AM in response to billbir

billbir wrote:

Isn’t that what I said!

No, you said; “it is a design problem of the iPhone X”. I pointed out that it is not limited to the iPhone X, but it is also a problem of other iPhones.

Jan 26, 2018 3:28 PM in response to bhanson10

Apple store gave me credit for the Folio cover without issue. They did seem a bit disinterested in understanding the actual issue however.

Feb 27, 2018 3:14 PM in response to TechnoMother

Has this solution continued to be effective? If so, what is a POP SOCKET and where can I obtain one?

koloamac

Level 1

9 points

Mar 8, 2018 10:13 AM in response to simongnz

I followed these instruction and found that my folio case was blocking it. Now its working once I cut out the piece next to the power plug.

iPhone X with Apple Leather Folio Mic Issues