Level 1

27 points

iPhone X with Apple Leather Folio Mic Issues

I have a repeatable problem affecting two iPhone Xs with the new Apple Leather Folio cover; when the cover is folded behind the phone in order to take a call, the microphone is muffled.

This appears to be caused by the folio's magnet interfering with the phone's microphone.

If, during the call, the cover is opened wide so it is not folded behind the phone, the call quality is immediately improved.

I'm guessing that this is going to be a problem for everyone as it is happening to both my and my wife's phones in the exactly the same manner.

Is anyone else experiencing this issue?

iPhone X, iOS 11.1, with Apple Leather Folio cover

Posted on Nov 9, 2017 9:34 AM

Top-ranking reply

tbone_GER

Level 1

9 points

Posted on Nov 18, 2017 5:56 AM

Hi,

I had the same problem and returned the leather folio case. The problem is not issued by magnets, it is because the folded cover overlaps the little microphone between the two camera lenses (little hole), which should reduce the background noises. Using this folio with cover folded it also rups over the microphone and it is almost impossible to make phone calls. I almost returned my iPhone, cause I thought it might be the phone, that is not working. I talked to the people from Telekom, went 2 times in an Apple Store, but nobody could help me and nobody knew anything about the problem.

It is an constructional defect of the leather folio case.

Just bought the Otterbox Strada and everything works fine. The iPhone X ist a great mobile phone, the best I ever had, but the leather folio is disaster.

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82 replies

apmd

Level 1

4 points

Dec 22, 2017 10:32 PM in response to PaddyFH

they should refund your investment in the leather cover.. it's silly to have made such a stupid mistake...

GJNilsen

Level 1

6 points

Jan 23, 2018 1:24 AM in response to PaddyFH

So we are holding it wrong 😉 Almost like antennagate all over again...

billbir

Level 1

20 points

Jan 24, 2018 10:53 PM in response to Lawrence Finch

Isn’t that what I said!

Jan 25, 2018 6:22 AM in response to billbir

billbir wrote:

Isn’t that what I said!

No, you said; “it is a design problem of the iPhone X”. I pointed out that it is not limited to the iPhone X, but it is also a problem of other iPhones.

Feb 27, 2018 3:14 PM in response to TechnoMother

Has this solution continued to be effective? If so, what is a POP SOCKET and where can I obtain one?

PaddyFH

Level 1

16 points

Dec 21, 2017 5:35 PM in response to TCIS

Hi TCIS, thanks for your thoughts. Mine is a Nomad leather folio case, not an Apple branded one. There is no magnet on my case at all but I do believe it is related to the way the back mic works.

I rang my landline and recorded a voice message from me calling using my iPhone X

- With cover folded back loosely- muffled garble.

- With cover hanging- it not folded back against the phone, super clear

- In speakerphone mode - super clear- even clearer

- With cover folded back, but pressed firmly to completely seal and cover the back lenses and microphone, a little clearer but not great.

Anyway, it'll just mean I have to learn to adapt and interact with the phone a little differently- after all, had to learn new gestures with the iPhone X, so I'll consider this another "gesture" to have to add to the repertoire!

Nov 23, 2017 8:10 AM in response to kennygair

Settings.... General... Accessibility.....Hearing.... turn noise cancellation off.

😕

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iPhone X with Apple Leather Folio Mic Issues