iPhone X with Apple Leather Folio Mic Issues

Yes - We can confirm this is happening with my wife's new Iphone X and the Apple Leather Folio case. We swapped new phones and confirmed it is not the phone. We had an accidental discovery at the Apple Store when the call was made without the case and it sounded fine but the problem returned when the case was added back. Many may not realize unless they get a feedback from the call receivers providing a feedback that they cannot understand assuming they think the caller is not drunk 🙂 or at a crowded place.

This is not caused by the magnet. It's caused by the tiny noise cancelling microphone on the back between the two photo lenses, which covered when the flap is wrapped around completely. It doesn't happen when the flap is held away from the back.

I had the same problem

EE my service provider sent me a text linking here

I bought my case from the Apple store in Cardiff and took it back this week well after the 14 day return date

The manager, Derek, was most helpful and was not aware of the issue. I showed him this thread and he agreed straight away to refund the £90 I had paid for the case.

My problem now is what to replace it with . Can anyone recommend a good quality leather folio case that doesn’t pose the same problem - is there one where the flap folds downwards rather than sideways

Also has anyone experience of the Clear Coat Fusion protective covering - it is pricy - £150 but seems too goodto be true?

I have tried several different folio style cases, all cause the same issue. It’s the case style that’s the problem, when you fold the back over the mic on the back, the call becomes muffled. It’s a phone design fault imho.

Software fix should be easy for iOS developers. Since the mic is near the camera's ==> before filtering out the background noice, check if camera receives light. If so, filter noice; if not, camera is covered and noice should not be filtered out...

2nd option, less convenient: add the option to stop cancel out background noice to the control pannel accessibility options icon. then just pressing three time the power button and all will work well during a call.

regards.

I use the Otterbox Strada leather flip cover and people on the other side of calls cant hear me right since the start. I kept thinking it was just me not speaking into the mic. But now that i notice the little mic on between the lenses on the back i wonder if its the same issue.

I had the Strada too, but I returned it because of the same problem. I have since bought an Apple Filio because I like the quality. I’ve decided to manage the muffling problem by keep the folio flap away from the back using my index finger while I’m talking in it.

Sent from my iPhone

What brand are you swapping to? Is it also a folio case?

Apple support told me there is something wrong with my folio case, and they are swapping it for another folio case. I love the case, the leather feels great, it gets a nice petina rather quick, and it holds all my cards and cash. Its just a shame the sound got crappy. I do hope they are correct regarding the case, and not that Im gonna get yet another case with the same problem.

I'm afraid it looks like it's ALL folio style cases. If you are determined to use one (which I am), you need to place your finger between the back of the phone and the front flap of the case when on a call, this takes away the muffled sound. Call with the case front full folded over, suffer from the issue as far as I can tell.

Hurry up Apple....get this sorted!!! Two phones and three cases before I identified the issue!! Must be costing phone suppliers and case manufacturers a small fortune in returns.

Its sad if this is the case. And even more sad that Apple doesn't recognize the problem. I was afraid of this, but I did have a small amount of hope when the support rep was convinced it was a problem for this case, some sort of manufacturing malfunction… Well, Ill have to wait and see…

The folio case is great, I really love it…

I really like having a folio case, gives me somewhere to keep my credit cards etc. It's a real pain in the *** actually. Almost enough to make to change for another phone manufacturer if I'm honest. Was a very close run thing, I just couldn't find the energy to go back to the store AGAIN to try and sort it (about 7 trips to the phone shop EE and a visit to the Apple store). Nearly cost me as much in fuel as the phone!!!!

Well, I have a brand new Pixel 2, and man, Android *****. iOS is far ahead in user exprience, so changing my daily driver from iOS to Android is not an option. But swapping the iPhone X to iPhone 8 could be an option.

Im not going back to carrying a wallet again, folio case for the win 😉

I‘ve had the same Issue with my Leather Folio Case, so Apple Store Support offered me a Refund, despite I noticed the Problem way after the official 14-Day Return-Window. I just went for the simple Apple Silicon-Case, although I found a Workaround for the Problem. If you’re willing to renounce on the automatic Lock / Unlock Feature, you simply could deactivate it in the Display & Brightness Preferences. With that Option turned off, you’re able to make Calls with the Cover closed. In my Test, making Calls this way with Sound going through the Leather didn’t affect the Sound-Quality for me. Still not optimal, you‘ll waive a Convenience-Feature for this, but a Solution for handling these Cases.

That's very interesting - I have the same case and have been having real issues so much so I got the phone swapped but still having same issue with replacement - I'd not made the connection between the base being folded back which is how I always make calls - I'll try and avoid doing that and let you know

Regards

Julian

Same problem for me also with Folio leather apple case on iPhone x.

At first i thought it was a problem with the iPhone and was ready to return it (very sad) but i was very relieved when i read this forum and found out its the case.

Unbelievable for a case that costs 100 euros and a phone that costs 1.000 euros!

I usually use my EarPods so i found out about the problem after having used the case for about a month now . so i am too late to return it.. a waste of money!

Hope many people write about this problem so apple makes some sort of software trick to solve the problem.