iPhone X with Apple Leather Folio Mic Issues

iheechee wrote:

But the reviews for the Otterbox Strada at Amazon claim they have the same problem. It is a design problem of the iphone x

No, it is a problem with the iPhone 7 and 8 series also; all of the phone models that have a 2nd noise cancellation mic on the back. Reports go back 18 months of this issue with folio type cases if you fold the flap all the way back.

Disabling noise cancelling does not work. Same problem with and without the function enabled. Only solution is to remove the case.

You simply hold it the wrong way! 😂 But I’m serious, I got the original folio and I will keep it. You may just hold it in a way, that the flap of the case doesn’t isn‘t folded behind the back but held between your fingers. It‘s quite comfortable and works fine. 👍

I had the same issue with my new iPhone X and the Apple Leather Case Folio. People complained about voice quality while using the case. There is no opening for the phones earpiece in the front cover of the case. Therefore you have to flip the cover to the back and is interfering with the noise cancelling mic.

Yes - We can confirm this is happening with my wife's new Iphone X and the Apple Leather Folio case. We swapped new phones and confirmed it is not the phone. We had an accidental discovery at the Apple Store when the call was made without the case and it sounded fine but the problem returned when the case was added back. Many may not realize unless they get a feedback from the call receivers providing a feedback that they cannot understand assuming they think the caller is not drunk 🙂 or at a crowded place.

I had the same problem

EE my service provider sent me a text linking here

I bought my case from the Apple store in Cardiff and took it back this week well after the 14 day return date

The manager, Derek, was most helpful and was not aware of the issue. I showed him this thread and he agreed straight away to refund the £90 I had paid for the case.

My problem now is what to replace it with . Can anyone recommend a good quality leather folio case that doesn’t pose the same problem - is there one where the flap folds downwards rather than sideways

Also has anyone experience of the Clear Coat Fusion protective covering - it is pricy - £150 but seems too goodto be true?

I had the Strada too, but I returned it because of the same problem. I have since bought an Apple Filio because I like the quality. I’ve decided to manage the muffling problem by keep the folio flap away from the back using my index finger while I’m talking in it.

Sent from my iPhone

But the reviews for the Otterbox Strada at Amazon claim they have the same problem. It is a design problem of the iphone x, they did not consider that people might fold the front cover back and hold the phone to their ear when making or answering a call. Maybe the “right” way nowadays is to use air pods.

GJNilsen wrote:

I think there is a problem with the noise cancelling algorithms. I have experimented with noise cancelling, and when you take a lower volume copy of your voice and use it as the noise profile, in an app like Audacity, you get somewhat the same effect as when talking in the phone. I do hope Apple engieneers would do something to remedy this problem.

Since this does clearly happen with all folio cases, not just the one by Apple, the problem is within the phone, not the case.

By the way, please file a radar on this matter, and leave a link to this thread as well in it. Ive heard Apple engieneers say, if there is no radar, there is no issue.

I agree, and there was an earlier post that suggested that with the flap folded back the gap between the flap and the mic channeled your voice to the noise canceling mic. That is consistent with your hypothesis. But it isn't the algorithm, because without a case there is no problem. And I also saw a post that said if you hold the flap tightly against the back there is no problem either. I will ask the hosts to pass the problem on, although if a number of cases are being returned Apple's inventory management system will notice.

Yes I am having the same issue. I have tested this with Apple on there support line. They told me to take the case back to the Apple store and swap it for a different case. $145 case

I have tried several different folio style cases, all cause the same issue. It’s the case style that’s the problem, when you fold the back over the mic on the back, the call becomes muffled. It’s a phone design fault imho.

That's very interesting - I have the same case and have been having real issues so much so I got the phone swapped but still having same issue with replacement - I'd not made the connection between the base being folded back which is how I always make calls - I'll try and avoid doing that and let you know

Regards

Julian

Everyone, it's not that big of a deal, really... All you have to do is hold the phone with the flap open and you're good to go. The folio case make that easy as it's soft leather. I love the folio case from Apple and the convenience it lends. Furthermore, I'm sure Apple know about it and will update at some point, tweaking things, to solve the matter of the flap+noise cancellation mic throwing the the user's voice out of whack.

I have disabled the noise reduction and still experience this while using a flip over case. Really annoying as I spent a lot of money on the case and don’t really want to get rid of it as it offers good protection. As this model of iPhone is the most breakabl, I don’t want to have only back protection. One way round it is to put the call onto speaker but that’s not always practical. Love the phone but such a shame about the problem.

Also have the same issue with my new X.

Took it back to apple and they even replaced the phone but said nothing about the Folio case being the issue.

So many phone calls where the other end complained about my audio. Will start to experiment with new cases that don't cover the back side when opened.