Level 1

40 points

iPhone X Lock Screen features disappear

Ever so often when I tap on the screen to wake, all of the lock screen features will disappear. Its random. I will tap on the screen, it wakes, but there is no Face ID lock in the top center, no home bar at the bottom, no quick access controls, no time, no widgets. Just a blank overlay with my Lock Screen wallpaper showing. However, the strange thing is, with no features showing I can still raise the phone to my face and unlock it. This is clearly a software glitch. Is anyone else have this problem?

iPhone X, iOS 11.1, Lock Screen, Face ID,

Posted on Nov 9, 2017 12:24 PM

Top-ranking reply

lstarrett

Level 1

4 points

Posted on Dec 22, 2017 7:49 PM

This issue still persists on my iPhone X, but I may have narrowed it down to an issue with the raise to wake feature. If raise to wake is disabled, and I either press the side button, or tap the screen to unlock, this issue seems to be resolved. When I re-enable raise to wake, the issue returns a few times a day. For those on this thread still facing this issue often enough to notice if it indeed no longer happens, disable raise to wake (settings > display and brightness > raise to wake) and see if the issue is resolved. I am curious to see if we can narrow it down to this one errant feature. If so, I will submit a bug report against the raise to wake feature in particular, and hopefully Apple will more quickly resolve this annoying issue.

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113 replies

Jan 29, 2018 10:51 AM in response to dReAdLoK

Much. Thank you for rephrasing.

Jan 29, 2018 11:56 AM in response to lstarrett

I have reported this multiple times on that webpage. You can read about my experiences from my previous posts in this thread.

Feb 2, 2018 9:25 AM in response to dReAdLoK

That was my point. I was saying through that experience I had a couple of months ago I know it's not a hardware issue. It's a software issue.

Joey_S

Level 1

24 points

Feb 6, 2018 12:20 AM in response to Ali.Sahba

Can’t believe this has been an issue since Nov 2017. It’s Jan 2018 it’s happening frequently on my iPhone X even after restarting. I’m done with Apple.

Feb 15, 2018 10:28 AM in response to studio b

This happens to me a couple times a day too!!!

Feb 16, 2018 4:52 AM in response to Hondaboy1223

9 pages and nothing from apple. What a sad joke. I guess this is how apple supports people who spent 1k on a bugged phone.

Never again will I buy apple crap

d.24

Level 1

4 points

Feb 16, 2018 1:05 PM in response to dReAdLoK

I’ve been tweeting apple support every time this happened over the past week, so a lot, the finally got back to me with this:

dReAdLoK

Level 1

13 points

Feb 16, 2018 1:16 PM in response to d.24

Lmao, wow. The density of their support team is phenome

Dogcow-Moof

Level 8

36,827 points

Feb 18, 2018 6:24 PM in response to Outsider1234

Outsider1234 wrote:

9 pages and nothing from apple.

This is a user to user forum; Apple generally does not monitor these forums except to monitor adherence to the Terms of Use.

d.24

Level 1

4 points

Feb 18, 2018 6:57 PM in response to Dogcow-Moof

If your a. “Lot” question is to me, I was referring to the amount of times I tweeted Apple, I would say 2x/day is a lot. Maybe get better context firs

Feb 21, 2018 7:52 AM in response to d.24

@d.24 Appreciate you posting this. I feel better knowing that they actually acknowledge that it's an issue.

Mar 9, 2018 11:18 PM in response to studio b

This has just started to happen to me, did you find a fix for it?

jmau5

Level 1

4 points

Mar 16, 2018 7:02 PM in response to brullotj

Hi. Has it been fixed yet?

Mar 18, 2018 8:16 AM in response to studio b

I’m happy I’m mot alone with that problem, but does anybody know how to fix it permanently?

Bps0020

Level 1

4 points

Mar 26, 2018 7:15 AM in response to Nate_Mac

Agree . I also got new phone but there is same problem. So irritating. Never buying iphone untill it gets matured enough. My iphone 6splus is flawless

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iPhone X Lock Screen features disappear