Level 1

40 points

iPhone X Lock Screen features disappear

Ever so often when I tap on the screen to wake, all of the lock screen features will disappear. Its random. I will tap on the screen, it wakes, but there is no Face ID lock in the top center, no home bar at the bottom, no quick access controls, no time, no widgets. Just a blank overlay with my Lock Screen wallpaper showing. However, the strange thing is, with no features showing I can still raise the phone to my face and unlock it. This is clearly a software glitch. Is anyone else have this problem?

iPhone X, iOS 11.1, Lock Screen, Face ID,

Posted on Nov 9, 2017 12:24 PM

113 replies

Mar 13, 2018 6:52 AM in response to studio b

I literally just bought my iPhone X yesterday at 4:30pm from T-Mobile and have had this issue recurring several times since bringing it home. This morning, prior to finding this forum, I even asked Siri “please unlock my phone!” and she responded “I can’t unlock your phone for you, Caitlin.” (LOL) Obviously this was a last-ditch effort prior to force-restarting, but I am EXTREMELY annoyed to find this has been an issue since, what, September? My nearest Apple store is a 45 minute drive away; I suppose I will write into support feedback. Maybe it’s a bad lot of Xs? Just a theory, and I know it has been seen on the 6 as well. I will continue to follow this forum for the rest of my life (or 24 months until my phone is paid off - HA) until this issue is fixed. :-(

Mar 30, 2018 1:10 PM in response to studio b

The same thing is happening to me and I'm so curious if it has to do with an app we all have in common as opposed to a software issue. Especially since we've all gotten new phones and it still keeps happening.

Dec 20, 2017 2:43 PM in response to Cjcrue1252

Same issue. Anyone got reply from Apple?

brullotj

Level 1

14 points

Dec 23, 2017 4:42 PM in response to studio b

Still no reply from Apple about this problem (12/23). I sent in a feedback form on 12/17. Has anyone else received a response to a complaint about this?

Jan 1, 2018 8:22 PM in response to brullotj

Yes, sorry I mean the icons disappeared from the “lock screen”

Jan 3, 2018 5:32 AM in response to studio b

I have exact the same issue! Really annoying for a product more than 1000 EUR

FOSPINA

Level 1

4 points

Jan 4, 2018 4:24 PM in response to bmxsuperhero

I’m actually back with raise to wake on but configured the original photo from the iPhone commercial as the background photo. Up until now it’s been working well.

Jan 8, 2018 11:33 AM in response to honeybe_b

exactly what I have to do in order to fix it, every time.

Jan 9, 2018 6:09 PM in response to studio b

Same problem guys

rakjot

Level 1

4 points

Jan 16, 2018 3:25 PM in response to studio b

Same problem here. Happens regularly.

It looks like this:

Jan 16, 2018 10:26 PM in response to rakjot

I have had the same problem for more than a month. Very disappointed from Apple!

Jan 16, 2018 10:32 PM in response to studio b

I see you iphone x

skbiker

Level 1

8 points

Jan 19, 2018 4:12 PM in response to olegfromca17

same problem as well. very annoying.

Jan 23, 2018 6:29 PM in response to mpet83

Does anyone know if 11.2.5 fixed this issue?

Jan 24, 2018 5:44 PM in response to SmartGuyB

Just answered my own question.... After downloading I had the blank lock screen again. So No. Darn. Come on Apple!

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iPhone X Lock Screen features disappear