iPhone X Lock Screen features disappear

Ever so often when I tap on the screen to wake, all of the lock screen features will disappear. Its random. I will tap on the screen, it wakes, but there is no Face ID lock in the top center, no home bar at the bottom, no quick access controls, no time, no widgets. Just a blank overlay with my Lock Screen wallpaper showing. However, the strange thing is, with no features showing I can still raise the phone to my face and unlock it. This is clearly a software glitch. Is anyone else have this problem?

iPhone X, iOS 11.1, Lock Screen, Face ID,

Posted on Nov 9, 2017 12:24 PM

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113 replies

Dec 25, 2017 12:17 PM in response to studio b

I’ve had the iPhone X for nearly 3 Weeks now and I’ve been having the same problem the last few days. It’s very annoying as sometimes I just wanna check the time and I have to unlock my phone to do so. Hopefully Apple will see this thread and resolve it soon.

Jan 3, 2018 9:15 AM in response to studio b

I might have found a work around. It worked for me and takes 10 seconds, so worth a shot!


Since day one I had a still or perspective wallpaper for lock screen. I changed that to the "Live" with the default red/blue wallpaper advertised on iPhone's packaging and ads. I haven't seen the "disappear" issue prop up for more than 4 days now.


Hopefully this works for everyone!

Feb 13, 2018 6:02 PM in response to Dogcow-Moof

Hi William ,


There are a LOT of us having the same problem.


I had my phone for more than one month before the problem manifested. There were one or two software updates before this started happening to me. Some people seem to be affected sooner than others. We will never know the extent of the problem since Apple doesn’t publicly acknowledge problems...until whatever the issue is becomes a huge PR nightmare and people sue. Like with the battery slowdown issue on older phones.


Frankly, the only reason I’m not freaking out about this, is that I purchased AppleCare for the phone. So...if Apple does not resolve this problem, I will ask for a new phone. And if the problem recurs on the replacement I will return that one, and the next...and so forth.


I am unhappy with Apple that this very expensive phone should have these ‘disappearing screen items’’ as well as some of the other less than perfect software animations and stuttering movement at times. Not to mention that basic programs — Apple programs— like Music and email—just crash periodically.


In eight years of owning iPhones I have never had these types of problems with an iPhone.


Add to that, what at first seemed to be decent battery life runs down very fast if I actually use the phone for extended periods of time.


While I don’t want to trade over to Android, I do ask myself ‘what does this trillion dollar company do with its time and employees!?’


This is their premier product, which is in development for YEARS before each release (staggered schedule, more than one year’s model in process with different teams). I don’t know what the problem is, but I wish they would get it together already.

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iPhone X Lock Screen features disappear

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