iPhone 8/ 8 plus home button cracked

I just had mine repaired. It requires a screen repair because the home button is part of the screen. Was $149 plus tax since it was outside the one year warranty. Good luck!

I had the same issue on my daughter's iPhone 8. The apple store quoted me $150 to fix the problem and said it is not covered under warranty because there was no thermal warning.

Her phone (unlike mine or her brother's) gets hot (not warm) to the touch whenever charging. And we only use Apple chargers, not 3rd party. I find it highly frustrating that Apple did not cover the warranty on this issue over the thermal warning. I will say that the support representative at the Apple Store in Lynnfield MA did his utmost to advocate for us, but the corporation did not stand by the quality of the product. I will call Apple Support next with hope to get this honored.

The process is extremely disappointing and makes Android phones look better every day.

I was at lunch one Sunday and had my phone sitting on the table next to me. It got really hot, then turned off and back on again (like a reset) and then I noticed the home button was cracked. It was working at church just moments before with no issues. It wasn't dropped or touched when this occured. I too got the same answer from Apple Care that it would cost a lot of money (in my opinion) to have it fixed.

I would contact Apple and file it as a fault. Spoke with several people at Apple and no-one is recognising this as a fault, surprise surprise. The more people who lodge this as a problem the better off people will be if they need to claim.

My phone is a replacement phone and i doubt they will help me, so now looking at android phones as a replacement.

Mine button was the mirror opposite but basically the same pattern. It started from the lower right. I had no cracks on my screen or scratches and my screen protected and case were in perfect condition. It was clearly a defect of overheating while charging. I’m not sure why I paid only $149 plus tax and you were quoted over $350

I didn’t pay it! I’m just using the AssistiveTouch which is a pain but I’m not giving Apple any more money!

Here is a picture of mine I was told it was my fault and would be upward of 350 I will be not spending a dime on something I paid over 1000

I am having the same problem posted on the forums, I bought my iphone 8 with money I had saved the whole summer working my butt off for, the time finally came for me to buy my phone on Nov 11 2018, probably exactly 6 weeks later, I was charging my phone and getting ready to turn in for the night, I unlocked my phone with touch ID as I had so many times before while it was charging. the home button got extremely hot and the phone turned off, I thought it was weird but I continued to walk upstairs when the phone turned back on and said “Touch ID activation not available” I swiftly investigated and noticed the home button was cracked. I was furious and emailed apple to where I am now, I just need to send it in, ***

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I have just posted about my iPhone 7 Plus that has a cracked home button, not sure how mine happened as it was in my pocket so assumed I damaged it. Didn’t realise it was a fault?

I was quoted $320 for a new home button and screen from an approved apple repair agent

My home button has also cracked on my iPhone 8 The home button is now too hot to touch and the battery goes flat within a couple of hours of being fully charged. My phone is 14 months old I’m taking it to the apple store today to see what can be done to rectify the problem. I’m hoping apple will repair at their cost especially as this has been an ongoing problem with these phones. I will update this post with apples response.

Yea same exact happen to my iPhone 8 which I’ve used just over a year. Looks just like picture above and happened while it was charging. Apple support told me it was user error. I have no desire supporting a company like this.

This just happened to my iPhone 8. It is in an extremely sturdy case and I haven't dropped it. Not a single scratch. When I was charging my phone the other day the home button felt hot and it zapped me. On closer inspection I saw very fine cracks running all across the button. My phone is pretty much useless now.

This is exactly What happened to my phone — it was just sitting on the counter and in a Lifeproof case! The case has absolutely no damage.

Here you go, I have changed some details but you get the jist. Also I cant share the email address as it pertains to my particular Apple case ID and mine has been closed. You will need to reply to the email you receive from the Apple rep.I hope this helps your case and I hope this gets more traction to get the wider issue looked at.

• I went to Oobe in Wellington NZ yesterday and the guy advised based on the notes that Apple will fix the screen (home button included) free of charge however any other damage resulting from this issue they will not cover.
• He asked me to wipe my phone but back it up first at home – I tried to update it then back it up but the phone, either hardware or software, has corrupted terribly and now it has been restored to factory with several issues to me personally.
  1. I lost ALL my data as it would not update and self-restored to factory settings – I had a lot of baby photos from January (we had a newborn on Jan 3^rd) and I hadn’t backed up my phone as we moved into my in-laws house while we
     build our house so my computer is in storage making it difficult to do my once a month back up to my PC. I also had some personal notes not backed up anywhere which is also painful. I never thought my 7 month old phone would break so quickly.
  2. The phone after restoring still will not boot up to the hello screen or anything else so I used an existing back up to restore to the phone and that did not work so it keeps looping through apple logo, bar loading and then black screen which suggest it could be something more than just the screen itself, it could be a hardware or software issue that you advised would not be covered as only
     the screen replacement is covered by Apple.
• I have logged a claim with my insurance company as I think this will not be resolved as easily as I think and this will cost me $200 excess as well as a penalty on my non-claims bonus. This is pending and I haven’t undertaken this course of action yet but the claim is lodged.
• I did some further research on this issue and found many threads that replicate exactly what happened to me and my device. Reading the comments reiterated to me that I did not drop or bang my phone but this happened on its own via some faulty hardware or just pure bad design. Below are the threads I have looked at and most come from the Apple community forums on the Apple website. I will
  restate; I did not drop the phone, I did not bump it against anything, I did not handle it roughly prior to the damage and I never have. I had used it with no issues, then 5 mins later charged it, then not long after I pulled out the lightning cable and placed into my pocket but had not checked the phone so it could have been damaged by then. I went to the bathroom and kitchen and after 5 mins I went to my desk pulled it out of my pocket and saw the damage. It sits in a Otterbox symmetry case with a screen protector on it – it is cared for as if it is one of my children and cost me $1449 NZD which I still have not fully paid for yet.
• Here are the threads I mentioned and they all have a common theme – they were charging it and came back to see damage. Could it be that the charging is causing this issue:
  1. https://discussions.apple.com/thread/8153835 - my phone looks exactly as the picture in this thread
  2. https://discussions.apple.com/thread/8269914
  3. https://discussions.apple.com/thread/8308437
  4. https://discussions.apple.com/thread/8250804 - this is exactly my issue
  5. https://discussions.apple.com/thread/8069340 - subject line refers to iPhone 7 but some comments mention iPhone 8
  6. https://discussions.apple.com/thread/7742979 - also iphone 7 related but they use the same/similar hardware for the home
     button
  7. https://discussions.apple.com/thread/8093709
  8. https://discussions.apple.com/thread/8046417

Yes! Apple is not acknowledging this issue. It happened to my daughter’s iPhone and it’s less than a year old! She had to pay $169 plus tax to get it repaired! I’m do disappointed in Apple!