iPhone 8/ 8 plus home button cracked

I have a iphone 8 same deal setting on my desk picked it up to go home small crack in my home botton 2 friends bought iphone 8's about the same time as i did there phones have did they same thing.

Same thing just happened to my wife's phone. Not dropped just sitting there...go to use it and the home button was cracked and stuck in boot mode. 30 day old phone reduced to a brick unless we pay them $169 to fix it as they say it's not a warranty thing.

This is how it looks like. Having so many complaints on this issue, Apple seems to do nothing to solve it or to help their users. Pay for repair??? That’s unfair. We bought a new device of a top company but now I am starting to think I’ll never buy an Apple product anymore...

Please show us your research on this problem, a problem so common amongst the millions of phones sold. In advance I will assume that you did none and are just making it up as you go along. This is your chance to prove yourself right. But you won't.

You realise you need to pay for storage above 5gb right (or 10gb I forget). And my photos/video alone is 30gb. I know what youre saying and I admitted my fault but your comment doesnt help the main issue that some of their device's are faulty. This isn't my first day at the ball, Ive been using Apple products for 10+ years but I think you've totally missed the point - the home button broke itself.....let's talk about that not my inability to back up my device. Also, backing up every day is silly unless youve made major changes in the data itself. I can pick holes in your answer as well but this thread is about the home button and Apple not coming to the party for thise affected.

I had an still have an old 5s - best iphone Ive had. Only damage is from me not the device itself. Screen is small and battery ***** but the phone itself is very durable.

I did some more research and below are the Apple threads relating to this issue. There are not thousands of people reporting this but it looks like more than 20 and normally you'd assume that it would be about 10% people reporting on Apple forums so the actual number is probably much larger.

1. https://discussions.apple.com/thread/8153835
2. https://discussions.apple.com/thread/8269914
3. https://discussions.apple.com/thread/8308437
4. https://discussions.apple.com/thread/8250804
5. https://discussions.apple.com/thread/8069340
6. https://discussions.apple.com/thread/7742979
7. https://discussions.apple.com/thread/8093709
8. https://discussions.apple.com/thread/8046417

I've emailed Apple customer care this morning - let's see what they respond with.

This just happened to me as well! I had been trying to figure out what could have possibly happened to my brand new phone opened just a few days ago, because as far as I knew, it had just been sitting on the counter a few feet away from me as I prepared a dish in the kitchen. I only noticed something out of the ordinary because I looked over and the apple logo was on the phone. I figured it was doing an update but it never changed. My phone was in a brand new Lifeproof case, which is not damaged at all. From reading the other comments here, it sounds like this is a manufacturer defect. Will be taking it to the Apple store to see what can be done. I did also notice that the home button was very warm to the touch when it was stuck on the boot screen. I hope Apple can quickly resolve this Issue.

Has anyone had their home button repaired and had the same issue happen again?

Not interested in repairing mine and then have the same issue.

Is it possible to delete the use of the home button and just keep using assistive touch?

Has anyone had success getting Apple to pay for this when their phone is more than a year old? I just unplugged my iPhone 8 from charging and it was very warm and I noticed right away that the home button was cracked. It was not dropped and there are no other cracks on the phone. I don’t want to pay to have it fixed when I didn’t do anything to the phone to cause it. Phone is about 15 months old and not planning to get a new one for at least another year.

I have had the same thing happen. My phone is 32 days old and the home button cracked. No other portion of the screen is cracked at all. It is stuck and is re-booting over and over again. (Every 3 min to be exact.) I can't access any material on it. I contacted apple. They said it is not covered under manufacturer warranty. First, they quoted me the whole price of the phone to fix it. I asked to speak with a supervisor. Second, they quoted me $399 and wanted the cost up front. I declined. Stuck with a non-working phone until I pay half of its original cost to fix it or wait 2 years in my phone contract. 😢

Hi All,

This just happend to me too. I just bought the iPhone 8plus 12 days ago and this morning I just found the home button cracked, the authorised reseller I bought the Phone from because in My country we do not have an official Apple store (MALTA) told me that this have a point of impact , which I am 100% sure that this is not true as my phone is always protected with a cover.

I am now seeing this community and will be speaking to them again as his looks like a common problem to the iPhone and I do not see it fair that I should pay for this cost.

How did you all proceed, did they change your phone or maybe arranged it for you?

Please Help 😟 😟

Hello from Guam. Same situation happening to my wife's iPhone 8 plus. Phone was never dropped and there are no signs of physical damages on the outer parts of the phone. it is so sad the no one wants to help out with this situation because they say it's physical damage. Another sad this is that the personnel at our carrier said someone could have just got a chopstick and poked the home button. Another said that we could have stacked stuff on it. Realistically speaking who would do that to their new phone purchased on November 2017.

I have had my phone since November. I had my phone placed face up on the desk and came back to the screen white. It stated this way for several hours. I took it to Att after trying all the resets and while there noticed my home button cracked. They said I needed to contact apple for a warranty replacement. Contacted apple, and since it is "my fault" the home button cracked it's not covered under warranty and they could not give me a definite or even round about idea of cost to replace. After reading reviews, this seems like a common issue with the 8 and apple is not acknowledging a design flaw. I've had an iPhone since the 3G and they keep getting worse over time.

This has just happened to my iPhone 8 Plus too. I had been using it fine then put on the table for 10 minutes. Came back to check messages and the home button was cracked and continuously trying to reboot. It’s only 4 weeks old. Ever dropped or anything. Took it into Apple store this morning and they said they’ve never heard of this issue. I showed them this forum and pointed out that if this many people had same experience surely it’s an Apple problem. Saw the manager, asked how could this possibly happen. They replied it could have had a hair line crack and then if you pressed it it’s been made worse. They basically called me a liar. I’m so mad. They won’t do anything without me paying £169 for them to fix it. Surely something must be done about this issue.

I live in Central Asia (Uzbekistan), My friend recently brought me an iPhone 8 plus from NY, that’s my 4th apple device, and never experienced those kind of problems.

After an hour of charge noticed the same, we have power stabilization here installed through power system, so cant be overcharged :(

So now i have to fly all over so US $1000 and pay 300 plus bucks (if not eligible for Apple care, but still under warranty) to fix that? That’s does sound like

Apple

Same issue. The iphone 8 plus is only 3 months old, kept in a very protective case. I would like to add that mine is the white version with silver ring. The phone was not dropped, the case is perfect, the screen is perfect, as is the glass screen protector. It is only the home button that is cracked out of no apparent reason.

I will take it into the Apple Store, expecting that this issue is still too new to to be acknowledge as a design defect. However, I think it is. Whatever I pay to have it fixed for now, will surely be refunded one way or another once they acknowledge the issue.