iPhone 8/ 8 plus home button cracked

Hi I’m Maltese too same thing happened to me worst investment I ever made I had this phone for 2 months now mine broke too ...did they tell you if it’s fixable im going at the end of the month they said I have to change the whole screen! The worst thing about this phone that it’s glass

How many iPhones do you know of that this is happened to? Is it in the millions? If you don't know this information what are you basing your statement on that it is a clear manufacturing defect? Perhaps it is a clear defect of the Lifeproof case? And have you had Apple look at your iPhone?

What makes you so sure it's nonsense in all your wisdom? Or do you mean nonsense in regards to replacing the whole phone which obviously isn't required.

In addition to all the other reported cracked home buttons on iPhone 7&8's. My girlfriends iPhone 8 which is 2 weeks old has just had the same issue. Her phone was on charge and when she went back to it she found the home button was cracked. The phone came straight out the box and into a Tech 21 Evo case and full screen glass protector when purchased and has never been dropped or had any sort of "rough" treatment. There is something obviously not right here and we will be contacting Apple about it tomorrow. Sadly though from other people's experiences we are not expecting any help in regards to a warranty repair in relation to this. We will see.

I am happy to report that Apple did fix the problem but had to replace my phone. However, it was a huge headache. At first, I was quoted unreasoneable amounts of money to repair it. I spoke to many reps who found this unusual. The problem with the 7 and 8 plus is that they have a sensor under the home button so the home button can’t simply be resurfaced. I agreed to send in my phone (as I do not live by an apple store.) It was a headache at the ups office which even required Apple to contact them. However, once it was sent back it was determined that they would replace it vs repair it. I was sent a new phone in 2 business days.

Mate you seem to be taking this very personally and would think your paying for the repairs yourself. You're not the owner of apple are you lol 😂. Have I done extensive research into this NO. I just done a google search for cracked home button on iPhone 8 and came across a number of posts for the iPhone 7 & 8 that have had this happen to them for no apparent reason. Then I found the posts in the apple forums as per below screen shot which show a number of people agreeing in the "me too" tab. It may not be thousands or millions of people but enough that obviously there is an unexplained problem with the button cracking.

My quest is over 😃 Took the phone into Apple today and they replaced it with a brand new phone. They did say they hadn't heard of it before and I did point out the number of posts in their support pages and other threads on the net for the same issue. They first offered a repair or a replacement refurbished phone which we was not pleased with considering our phone is only 2 weeks old. Anyway, they eventually said they would replace it with a brand new one which we happily accepted. Good result I reckon, but quite honestly wouldn't have been happy with anything less. Just hope it doesn't happen again………

lucky u .. i was sitting w/family andmy phone was in my leg and when look at it. . home button was crack and and the iphone stuck in the apple logo and when i try to complain to phone company that i bougth from it .. they say isnt the company problem ... 😭.. and there are no replacement button on my country .. what to do .. plz help ..😭🙈

Canadian iPhone 8 Plus owner here...same exact issue happened for me today and I’m raging. I just purchased my iphone 8 Plus through my carrier last week, and I’m traveling in the US on business currently, stuck with a phone that spontaneously developed a crack on the home button and is stuck in boot mode. I’m really, really annoyed. This is a huge problem given that I’m away from home on business and desperately need my phone.

The moment I opened my phone at my carrier’s store, it was put into an Otterbox and a glass screeen protector was installed. I have treated it very carefully (obviously since it’s so very new, I’m being even more careful with it than usual). I put my phone on the counter in the bathroom while I had a shower. When I got out of the shower, I noticed that it was in constant boot mode with just the white apple screen showing, and it was only when I went to hard reset it that I noticed a crack on the home button. I am 1000% sure the crack was not there when I put it on the counter before the shower. I even said to my coworker “How the ****?? This thing just spontaneously developed a crack! How can this possibly be?” Low and behold I went online and found this thread on the Apple forums!

Apple better make this right or I will be a former customer! I have been a customer for YEARS, and have nothing but Apple all through our house...iPhones, iPads, Apple TV etc. This is the first time I have encountered a manufacturer’s defect with an Apple product, and after spending CDN$1000 less than 10 days ago, I am expecting a brand new replacement unit. Unfortunately, even if Apple makes this right, it won’t help my current predicament being out of the country on business with a broken phone! VERY UNHAPPY CUSTOMER.

Impreziv wrote:

Have I done extensive research into this NO. I just done a google search for cracked home button on iPhone 8 and came across a number of posts for the iPhone 7 & 8 that have had this happen to them for no apparent reason.

If you google "alien abductions" you'll find lots of posts, too.

The same thing has happened to my wife’s brand new iPhone 8 Plus 256Gb after less than 2 day’s use. I bought it 2 days before Christmas, she opened the box on Christmas Day and the very next day the home button spontaneously cracked and is in an endless boot loop.

I have no Apple Stores nearby so no one can fix or replace this. I just hope I can get the Apple Store in Singapore to fix or repair this for free when I travel there soon otherwise that’s $1,500 down the drain. So disappointed.

Hello Emcampb2! As it turns out, the Home button crack itself would be requiring a display replacement since it is part of the display fixture, since it is made of sapphire and is on a separate level than the display, it would require some sort of impact in order to crack or have any fractures. I would recommend stopping by a Genius Bar and a technician can get you a good $169 for a display replacement (as long as theres no extra damage, of course)

This is false. I am absolutely certain there was no force or impact applied to my home button. It literally developed a crack spontaneously. I was using the phone right up until I stepped in to a 10 minute shower. Came out of the shower and the phone was cycling through boot mode and had a cracked home button. No other damage anywhere, no one else anywhere near the phone while I showered as it was on the bathroom counter in the locked bathroom With me. The crack on the home button is such that I would DEFINITELY have noticed it under my thumb as it is quite sharp, and it was NOT there prior to my shower.

Yes, same here. No impact. Phone was on charge on its own when it happened.

Also not true that the home button can’t be replaced. Apple Genius Bars across the US (maybe also elsewhere) have a recalibration device that allows them to recalibrate the home button to the logic board.

An update - I took my phone to Apple today and spent 2 hours with the Genius Bar technician while he ran diagnostics and tried to get my phone out of constant boot loop (unsuccessfully) and the technician advised that the logic board is toast. Since the phone is a brick, they were unable to retrieve my data subsequent to the last backup (which was on Jan 13) so I lost a number of pictures taken while I was in Florida, which is just an added annoyance. They did replace the phone, however they would not give me a brand new “retail” unit. After 2 hours, I just wanted to leave the store with a phone that works and I didn’t have the mental bandwidth to argue. I showed the technician this thread and made sure that he logged my boot loop issue complete with cracked home button to make sure they log it as related issues. Even he conceded the home button is remarkably difficult to damage and damage to it in the absence of other damage to the phone was highly unusual.

Good luck to everyone else dealing with this most unpleasant situation!

I have an absolutely the same problem! I've bought an Iphone 8 a couple of months ago and just a few days before the New Year my home button stopped responding and showed a virtual one on the screen. Later that day I've noticed a small crack on the home button. There was no damage to the phone and when I took it to the local service they've admitted that it's in perfect shape, not a scratch. And today they've called me and stated, that they REFUSE to change it because this crack is considered a MECHANICAL problem (o my, no, really?!)!!!! Claiming I must pay 420 euros to get it changed for the defect I DIDN'T CAUSE! This was my first attempt of switching to an iphone from Samsung Galaxy and I got this crap! I will never buy another apple iphone or ipad device. And considering what is happening to the new MBP series.. well!!!!