iPhone 8 plus cracked home button

I had the same issue with my 3 week old Iphone 8. Was using it on a Sunday morning, put it down. Then when I came back to it 30 mins later had "Home button unexpeted error" on the screen and a very small crack in the top right corner of the button. Small enough I needed to really look closely with a flash-light to see it was a crack and not a mark of some other kind. No drops or rough treatment. It was even in an otterbox defender case from day 1.

Contacted chat support who ran a diagnostic remotely and then booked me a genius appointment. They took a look at the genius bar and replaced the screen in 3 hours free of charge.

Can't complain about my experience in any way other than the issue happened in the first place. Received the great Apple service I have come to expect.

Best of luck.

I thought I was the only one. I’ve been back and forth with Apple and they told me they can’t do anything cause they consider that “accidental damage” even though I didn’t cause it. They told me that I had to pay to get it fixed and if there just so happens to be a recall on that in the future then they will reimburse me for it

I've only used the "assistive" home button on iPads because I like to keep the wear down on a physical button. It works though.

You should take it in and explain the situation. I've heard about this. The default may be to assume that any cracks are a result of dropping, but be firm in insisting that it was damaged because it overheated.

I had the same thing happen to me.... TWICE! Minding my own business, phone starts rebooting and I notice the home button is shattered. Didn't drop it or anything. The whole screen had to be replaced but if I went through my carrier's insurance they would ship me a new phone for cheaper than the screen repair would be (through apple.) So I got a new 8+ and I had it for 2 months and BOOM same exact thing happened, this time the button wasn't shattered, it had a hairline fracture like yours. This seems to be a reoccurring thing with this phone and im on my second in 3 months, its complete BS.

Just happened to me, boot loop, tried to restore and then the button cracked in front of me while plugged in... Took it to apple they said they would replace the phone for $150... Phone is 4 months old. They said that I or someone broke the home button not factory defect. Need to start a class action for this..

Same problem! 3-week old iPhone 8plus. On charger, went to use it and I couldn't use it. It went into reboot mode and is stuck now. The hairline crack became worse when I kept pushing the button and now I was told that is considered physical damage and I would have to pay $169 plus tax to fix it. THIS MAKES NO SENSE! There is obviously a design flaw that Apple is refusing to acknowledge that there is an issue probably because they would have to replace phones at a huge cost! I tried to get a case number and go into the Apple store but they claim point of impact but there is no impact or damage to the rest of the phone so I didn't drop it or anything on it. The one woman at Eton Place Apple Store in Woodmere, OH actually told me that the button can be damaged normally by just pressing it hard. Really Apple? Really? This is why the Samsung commercials are so popular now. Customer service at Apple is awful!

Small crack on my iPhone 8 Plus. Sent into Apple. Was received on July 6th per UPS. Their system says July 12th. Their technician looked at it same day, and it comes back as extensive physical damage and will cost more to repair than replace phone. Multiple phone calls to Apple. Same answer every time. Can’t give me the exact finding from technician only what I received. They aren’t allowed to give out the technician reports. Had it sent off to be investigated by engineers, they never looked at the reports or the phone and I had my phone sent back to me. They can’t do anything if engineering says they agree with technician findings. That was today, when I received my phone back. Phone still works just has black lines in the screen. Going to take to a third party phone repair company to see if they can inspect it for the so called damages. Only positive thing, I get my Apple care plus refunded due to I can’t use it anymore because they deemed phone unrepairable. iPhone 8plus was only 2 weeks old.

My iPhone 8+ got a crack in home button after only having it for 2 weeks. It was in a case and had screen protector on. Sent it off to Apple and. Told excessive physical damage. Had a 2nd opinion given for phone, the phone appears to have either a very poor soddering job when it was put together, or a 3rd party person attempted to do soddering job to fix something before I bought phone that was told to be a brand new iPhone from T-Mobile. Now I’m stuck with an iPhone 8+ that won’t be repaired, so I’m forced to buy a new one. Had Apple care +, and Apple voided the warranty due to this. Luckily I got a refund for the Apple care +

My iPhone 8 Plus home button cracked while the phone was sitting on the coffee table. I noticed it and while it was sitting there the phone also had gone into that “bootloop” thing were the phone freezes and it goes into that black screen with the white apple logo on it. I noticed the home button has been getting hot too. I went to the Apple store and the technician said my phone is not covered cause it’s considered accidental damage even though I did not damage it intentionally or accidentally. I called Apple support and spoke with a manager/supervisor who’s handling my case and hope they take care of it cause I refuse to pay for something I did not do

This just happened to my IPhone 8 Plus it shut off while using and app. Looked at it and it rebooted on its own. When I set aside since it was taking long and come back on its own the home button is hot, although yes screen option is available. Please update if was covered by insurance if you had one on it.

Will be making an appointment, service as well.

I don’t understand how it can crack on its own. Not touched or dropped, to simply just have a error message on screen.

Hi sent my on to Apple £180.00 later ( not good )

Just like you never dropped it just went to answer phone and bottom very hot and small hair line crack you could just see it .

I think this is a fault off some kind

Yup! I see a trend here especially after the phone charges. I just got off the phone with an Apple technician, I climbed the ladder until I got to the top supervisor. They say they’ve never heard of this issue, yet tons of people are having this problem on this discussions section of the Apple website. This needs to be addressed by the company!

Hi, I have the same problem and my phone screen freez on apple logo. I went to apple store and they told me it's hardware problem and we have to change the screen but because of the cracks, you should pay $200 for changing!!!! It's 2 weeks that I bought it and how is it possible that I create crack on the bottom without breaking the other part of screen? !!!!!!! I didn't pay, so he did not change the screen!!!!!!! 😡 I trade my iPhone 6 plus with it at Rogers store and I'm not really happy with this deal.......

Waiting at the Apple store now. These posts and hundreds others are not very encouraging. I didn’t hit it on anything. The guy at the store basically said that I had to have. I just simply stated no and showed him the great number of similar posts. Keep fighting.

I have been using Iphone 8+ for about 6 months.I plugged it to charge, When I came back the phone had turned off,then burned my thumb when I was trying to reset it since have been using Iphone 8+ for about 6 months.I plugged it to charge, When I came back the phone had turned off,then burned my thumb when I was trying to reset it since it had a white screen with black apple, I observed a hairline crack running across the home button. The phone was not dropped or even touched during this time. It honestly just spontaneously cracked. now APPLE told me that 6 months old phone reduced to a brick unless i pay apple $169 to fix it?because they said

If you have Limited Warranty on your device, any accidental damage would not be covered.The phone get cracker out the blue there is not accidental damage , this is clearly a manufacturing defect and apple needs to replace or fix the phone. Apple seems to do nothing to solve it or to help their users. Pay for repair??? That’s unfair. We bought a new device of a top company but now I am starting to think I’ll never buy an Apple product anymore...

I have been using Iphone 8+ for about 6 months.I plugged it to charge, When I came back the phone had turned off,then burned my thumb when I was trying to reset it sinceI have been using Iphone 8+ for about 6 months.I plugged it to charge, When I came back the phone had turned off,then burned my thumb when I was trying to reset it since it had a white screen with black apple, I observed a hairline crack running across the home button. The phone was not dropped or even touched during this time. It honestly just spontaneously cracked. now APPLE told me that 6 months old phone reduced to a brick unless i pay apple $169 to fix it?because they said

If you have Limited Warranty on your device, any accidental damage would not be covered.The phone get cracker out the blue there is not accidental damage , this is clearly a manufacturing defect and apple needs to replace or fix the phone. Apple seems to do nothing to solve it or to help their users. Pay for repair??? That’s unfair. We bought a new device of a top company but now I am starting to think I’ll never buy an Apple product anymore...

I have been using Iphone 8+ for about 6 months.I plugged it to charge, When I came back the phone had turned off,then burned my thumb when I was trying to reset it sinI have been using Iphone 8+ for about 6 months.I plugged it to charge, When I came back the phone had turned off,then burned my thumb when I was trying to reset it since it had a white screen with black apple, I observed a hairline crack running across the home button. The phone was not dropped or even touched during this time. It honestly just spontaneously cracked. now APPLE told me that 6 months old phone reduced to a brick unless i pay apple $169 to fix it?because they said

If you have Limited Warranty on your device, any accidental damage would not be covered.The phone get cracker out the blue there is not accidental damage , this is clearly a manufacturing defect and apple needs to replace or fix the phone. Apple seems to do nothing to solve it or to help their users. Pay for repair??? That’s unfair. We bought a new device of a top company but now I am starting to think I’ll never buy an Apple product anymore...