iPhone 8 plus cracked home button

I have been using Iphone 8+ for about 6 months.I plugged it to charge, When I came back the phone had turned off,then burned my thumb when I was trying to reset it since

I had a same problem.

I put my iPhone 8+on charging n after a while I saw it was stuck on an apple logo. I just noticed a thin hair line crack on touch button.

Since then I am unable to use it

I am in Pakistan n we don’t have any apple store here.

I guess apple won’t believe it but they will have to accept it sooner or later.

The earlier the better!

I am sure I lost $1100

Hi from Taiwan! The exact problem happened to me too! i left my phone charging overnight and in the morning I found a hairline crack on the right corner of my home button. Immediately I went to an apple store to try to ask about it. Customer service insist that i must’ve dropped or punctured it! But I’ve only had my phone for two month and I have not dropped it, plus there is no signs of damage anywhere else... not even a scratch! There’s no way I’m paying for this defect! Called apple support a few times now and even uploaded photos to their technicians. They still insist that it’s my fault. I’m thoroughly disappointed that Apple is not owning up to this defect and that their customer service was very poor. Since there is so many others out there that have the same problem, Not going to let them go this easy.

Ok it’s good to know I’m not going crazy! I was so confused when I looked down and my hone button was suddenly cracked and things were no longer working on my phone. It’s in a case & under a glass screen protector which is all in flawless condition. I guess I’ll take this up to the Apple store. Hopefully they will take care of it with no hassle.

Hi how did you get on with your button ???

Hi yes just tried to post “ who as had issues with iPhone 8 button “ and it was removed

I think put some thing out on “you tube”

How can you just drop the phone on the button??

My phone was totally unmarked yet hair line crack across button which cost me £180.00

It’s only about four months old

Button got very hot !!

I’m sorry what’s the point of having the button??

Apple are denying that this problem exists. Apple also removing posts about iPhone 8 button now.

Oh my goodness. I have this problem as well, not sure what to do about it. Has anyone had any luck getting apple to replace the phone?

I have same problem with Iphone 8. My wife call me from work and said phone in her pocket was so hot almost burn the skin on her leg. When she took out phone home button was red hot and she spotted small crack on it. She said phone was almost untouchable from created heat. That danger for users!! Imagine is one of the kids will watch youtube or use phone and fall a sleep. That will be disaster!! Back to the point. On booked appointment in Apple Care shop situation was explain with details. Even manager try to convince me its my wife fault and she cracked home button!! I told him just google what I said then you will see!!. He reckon Apple phones don't brake by it self!! 4 months old phone and gone!! I was offered screen replacement for £189. I told them its nothing wrong with screen it is just home button what fail!!

Guys just don't let them to easy. I will take this far!! By many posts Looks like its manufacture fault and they still wanna fob us off!! Because of amount of heat created by phone I believe phone never will be functional same again or will fail by other fault!! So screen replacement wont be solution for 4 months phone!!

Keep fighting and keep posting

I have the exact same problem, my phone was is my coat pocket and when I pulled it out as I noticed the screen was shining white, I saw the home button had a hairline crack on it. (I had my phone max 8 weeks at this point). I used the assistive home button on the screen for a while but then I went to do an ios update and my phone completely froze and was stuck on the screen with the apple logo. I went to my local carrier store who tried to reboot this for them to tell me it was a hardware problem (the motherboard) - after many conversations with apple themselves I have had to pay £160 to get this fixed as they need to replace the screen because of the crack on the home button which I reiterated no end of times was through no fault of my own - the phone had no cracks/scratches any where else as it had not been dropped. Convinced this is a fault with the Iphone 8s themselves however they will not admit and adamant it is caused by impact on the home button itself. Not impressed!!