iPhone 8/ 8 plus home button cracked

What makes you so sure it's nonsense in all your wisdom? Or do you mean nonsense in regards to replacing the whole phone which obviously isn't required.

In addition to all the other reported cracked home buttons on iPhone 7&8's. My girlfriends iPhone 8 which is 2 weeks old has just had the same issue. Her phone was on charge and when she went back to it she found the home button was cracked. The phone came straight out the box and into a Tech 21 Evo case and full screen glass protector when purchased and has never been dropped or had any sort of "rough" treatment. There is something obviously not right here and we will be contacting Apple about it tomorrow. Sadly though from other people's experiences we are not expecting any help in regards to a warranty repair in relation to this. We will see.

Canadian iPhone 8 Plus owner here...same exact issue happened for me today and I’m raging. I just purchased my iphone 8 Plus through my carrier last week, and I’m traveling in the US on business currently, stuck with a phone that spontaneously developed a crack on the home button and is stuck in boot mode. I’m really, really annoyed. This is a huge problem given that I’m away from home on business and desperately need my phone.

The moment I opened my phone at my carrier’s store, it was put into an Otterbox and a glass screeen protector was installed. I have treated it very carefully (obviously since it’s so very new, I’m being even more careful with it than usual). I put my phone on the counter in the bathroom while I had a shower. When I got out of the shower, I noticed that it was in constant boot mode with just the white apple screen showing, and it was only when I went to hard reset it that I noticed a crack on the home button. I am 1000% sure the crack was not there when I put it on the counter before the shower. I even said to my coworker “How the ****?? This thing just spontaneously developed a crack! How can this possibly be?” Low and behold I went online and found this thread on the Apple forums!

Apple better make this right or I will be a former customer! I have been a customer for YEARS, and have nothing but Apple all through our house...iPhones, iPads, Apple TV etc. This is the first time I have encountered a manufacturer’s defect with an Apple product, and after spending CDN$1000 less than 10 days ago, I am expecting a brand new replacement unit. Unfortunately, even if Apple makes this right, it won’t help my current predicament being out of the country on business with a broken phone! VERY UNHAPPY CUSTOMER.

You won't necessarily receive a "new phone" as warranty replacements don't work that way. You might, or you might receive a refurbished phone, those are the terms of the warranty.

Regardless, once again, if you are experiencing this issue, be sure to take it in to your local Apple Store/servicer for analysis.

Apple will investigate the issue if they start to see a "pattern."

Also be sure to report your issue to Apple here:

Product Feedback - Apple

Same thing just happened to me this past week! I woke up in the morning to my phone working perfectly normal. It was still on the charger when I came back from the bathroom and suddenly it was cycling through boot mode... I ended up dong a manual reset on it and it seemed fine until I realized my home button wasn't working. I looked at the button which felt hot to the touch and - what do you know - a hairline crack had suddenly appeared. There was absolutely no pressure or forced applied to the phone during that time. It was on my bed and never even moved. So I end up taking it to the Apple store and they tell me it's going to be $29 to fix (even with AppleCare+) because it is considered physical damage and to replace the home button they would have to replace the entire screen. Kind of annoyed, but at this point I'm also just thankful it's not more expensive. Anyway, I was going to cave tomorrow and take it to get repaired. BUT this is when it gets even worse. Tonight after I got home from work my battery died. Upon putting it on the charger it started going through boot mode again! ***?! Only this time it wouldn't come out. It's hour 2 and my 3 month old iPhone 8 Plus is officially bricked. I am beyond furious. Not only was I going to pay for it be repaired, but if I had... it would have bricked itself anyway!? And then what? Total nightmare. I have read on here that people have paid hundreds of dollars with this same problem and their phones could potentially brick themselves soon like mine did? Unacceptable. I'm just lucky my phone bricked itself before I paid to repair. Apple needs to respond or fix this, it's bad enough they have been ignoring for this long.

yes! I had the same issue one day. I was listening to a podcast with headphones on and the phone in my pocket and it stopped suddenly. I payed it no mind but later when I looked at my phone it was on the restart screen and kept rebooting with the apple logo for HOURS. When I managed to wipe it clean (plugged into my mac) I realized my home button was shattered! And without that button, you can't restart your phone from scratch (setting up language/Siri/etc)

My phone was in an otterbox case with a tempered glass covering the screen. I never had this issue with the 4, 5, or 6. ONLY MY 8 PLUS! It gets better... After using my carriers insurance and paying $120 (mind you I had the phone for only 2 weeks) I got a new phone and 2 months later, its happened again!!!!

I never drop my phone and never had this issue but it seems to be a reoccurring issue with this particular phone. They need to do something about this like they did with the "slowing the phones down" fiasco.

I wouldn’t go as far to say it’s a manufacturers defect but I experienced the same issue.... TWICE! There is something going on with these 8+ phones. I had the phone for 2 weeks, had to file a claim with my carrier and now the new one did the same thing. I believe it has something to do with the charging. It gets too hot and the home button cracks. It’s just a theory bc there’s no way I can think of a way to do research but there is definitely something going on

Hi I had the same issue with my iPhone 8plus. One day i looked at it and the home button was shattered in my pocket. I went thru my carriers insurance and got a new phone (ridiculous bc I had the phone for only 2 weeks) and 2 months later my new phone did the same thing! I called Apple and they said this isn’t a wide spread issue (supposedly) and I brought up these discussions on their website they said “it’s a forum where anyone can just write this”.

I have a theory that the charging port overheats and the button cracks since it’s rigjt next to the charging port. There needs to be more complaints from customers like us that pay nearly $1,000 for a phone and it can’t wven handle its own charging port.

I saw you mention this on an earlier post, and had to think about it. Yes, I think my daughter was charging her phone.... it was in the dark, but I think she had to unplug it to hand it to me.

The lady I chatted with on-line first, a customer help person from Assurion (Verizon's insurance carrier), I asked if she had seen this before and she said "it had happened to a few people" and she thought the phone was getting hot on the inside and literally expanding so much that it cracked the home button from the inside.

I am sure we both know that people have more to do in their lives than make up stories about phones spontaneously cracking home buttons on a helpline....

Well, I’ve had the issue on 2 different iPhone 8pluses. I strongly believe it has something to do with charging the phone. I believe the port overheats and the home button cracks. It’s now happened to me twice in 2 months. And I spoke to someone else on this forum, it happened while they were charging their phone. And I saw someone else mention it was charging when it broke too. This is a serious issue and Apple needs to know about it. I wonder if enough people tweeted at their account, they would make note and eventually make amends with users to fix our phones lol

I agree with Chris; you were lucky they agreed to pay for the repair. My daughter's phone was barely two months old. She isn't rough on gear (hers was an upgrade from a 5c that was still working fine) but they basically insisted we were lying about the fact that the phone did this all by itself....

PLEASE go to Product Feedback - Apple

and outline what happened to you there. We all need to do that...

And thanks for posting!

I recently had this exact same thing happen. iPhone 8 256GB. 4 days old. Sitting on desk charging and I see the Apple logo pop onto the screen. Didn’t pay much attention at first, but then the logo never went away. Phone was stuck in a reboot loop. When I inspected the phone I noticed cracks in the home button that weren’t there before. Went into Apple store and they claim to have no knowledge of any issues like this. I showed them this forum and was informed that it was considered “physical damage” and that the only option was to pay $200 and have them replace the screen. This is ridiculous on what appears to be a manufacturing issue. I have an $1150 paperweight. I refused to pay and now don’t know what to do.

The number of people posting here doesn't clearly show anything, the numbers are too small. In addition to the wise advice of sending feedback to Apple that was given earlier in this post I would also suggest calling AppleCare and making a report (to get a case number) and then ask to be transferred to Customer Service and open a case with them. I would suggest everyone in this thread who has had the problem to do this.

This exact thing happened to me yesterday. Will post a picture soon, but it looks exactly like yours.

So here's my experience: Yesterday morning my iPhone 8 Plus shut down, and when I tried restarting the device, an on/off cycle began. While trying to start the device, I tried pressing the home button and a thin fracture appeared on the home button. I immediately brought my phone to the Apple store, and they were able to restart it, but refused to replace the screen (unless the $169 fee was paid). I understand Apple Care is great for screen cracks caused from drops, etc. (which I have gladly replaced for the required fee), but this is a wholly different situation wherein the damage was not caused by excessive pressure. I am slightly annoyed that the technicians at the nearby Apple store only offered the option to (1) pay the screen repair fee, followed by (2) waiting for a notice on the Apple Support page to potentially obtain a refund. I ultimately chose not to replace the screen, but was wondering if other Apple users have experienced the home button crack without external pressure (e.g., keys hitting the button, dropping the phone).

I had the exact same thing just happen to my iPhone 8 Plus. I think it may be heat related, as my phone had been sitting in the sun and was quite warm. The home button cracked and became non functional as the phone cooled. It was never hot enough to trigger the thermal warning, btw.

Unfortunately looks like we’re gonna have to pay!!! I’m absolutely livid. I’ve also been quoted 3 different prices from Apple. First $169, then $220 now $240. I am so upset that investing this much money into a phone to have it break in 3 months. My suggestion is pay to get it fixed and sell the piece of crap. Hopefully if Apple recognizes this issue soon we will be refunded the money to fix the screen. Also can’t even get it fixed any where other than Apple because apparently they are the only ones who have the program to connect the home button to the screen or some BS like that. So disappointed :(