iPhone 8/ 8 plus home button cracked

Same thing happened to me. Less than 30 days old. No damage. Woke up in the morning to a cracked home button while charging on my desk. No other physical damage. Like others, apple genius tech denied ever hearing about it. I showed him this thread and the members pictures. He logged the issue and my complaint. $199 CDN and a new screen later I have my phone back. Disappointed to say the least.

@applesupport there are many complaints about the home button on the iPhone 8 plus being cracked/broken on its own. We are all hoping there is a solution to have this problem resolved without having to go to an outside repair shop and spend extra money for something that is obviously a factory defect. it would be nice if apple can look further into this for many of us experiencing this sad situation. I don't know who would want to break their brand new phone. Please help us all.

It is 2 months old phone which was never been dropped and has in the shockproof case & NUglass protector. 3 days ago in the morning, My phone's display became black and unresponsive. I took it to Apple store today. After some diagnostics, They said the display needs to be changed. The Apple personnel took it inside for test then returned back after few minutes. He showed me that the phone is discoverable on iTunes in their computer. I said that I noticed the same with my computer's iTunes, but couldn't connect because I can't unlock it due to touch screen was also not working. Then he looked at it and said it is broken.

Which is completely surprising. How could a home button break without being dropped? He said that some heavy thing might fall on it and cause the damage. They quote $220 AUD for fixing it which I can't afford the cost. I walk away from the store and will wait until I able to manage that money.

A totally disappointing experience I'm having with such expensive product.

Mine just popped last night. Not dropped and nothing fell on it, laying on my desk charging at the firehouse. On its way to get looked at right now. Wish I had taken a picture because my crack is the exact same as the picture posted on here earlier just turned a different direction, little triangle and everything. Lets hope something is done. Its also stuck on the boot screen and thats all the farther it will go but it will be recognized by the computer for an update or restore, just cant use my screen to acknowledge it since its froze and keeps boot cycling. Come on @applesupport, lets get this fixed please!!

Don’t make the same mistake I did. The apple genius tried to update my phone prior to replacing the glass bezel and I lost all my data.

This is repairable at apple. For $169 they will replace the glass bezel. The original home button remains the same under the glass.

I had my Iphone 8 plus for 4 months now and it had been working fine. Last week I pulled my phone out of my pocket and saw the Apple logo and figured my phone was just restarting. After the several hours of the logo remaining on the screen I contacted support and tried to fix the issue. Nothing worked. The next day I noticed noticed a hairline crack across the home button. I didn't understand because I did not drop the phone or do anything to make that damage occur. I then realized that the rebooting of the phone happened because of the cracked home button. I have not had problems like this with Apple in the past, but I was very disappointed with this because I didn't do anything to make the damage occur. I had to get a whole new phone which was expensive. Apple please look into this issue!!

I had this problem too, went to apple and they said it was physical damage and I would need to pay $149 to replace the entire screen. I've had the phone for just over a month, and would never have expected this to happen. Very disappointed in the care I received, being told that it was my fault when I know it wasn't.

Just woke up with this issue. I am responding from my older iPad Air

. I’ve only had my iPhone 8 for a couple of months. Last night put my phone on the charger. Woke up to a completely dead phone And the home button could not be pushed so I am assuming it’s cracked or busted Jin some way. As much as we pay for these phones you would think they would be made tougher. I haven’t dropped it. I have taken very good care of it. I only use it around the house I never go anywhere. It’s crazy, at this rate I’ll go through about 20 of them.This is ridiculous!

yes! I had the same issue one day. I was listening to a podcast with headphones on and the phone in my pocket and it stopped suddenly. I payed it no mind but later when I looked at my phone it was on the restart screen and kept rebooting with the apple logo for HOURS. When I managed to wipe it clean (plugged into my mac) I realized my home button was shattered! And without that button, you can't restart your phone from scratch (setting up language/Siri/etc)

My phone was in an otterbox case with a tempered glass covering the screen. I never had this issue with the 4, 5, or 6. ONLY MY 8 PLUS! It gets better... After using my carriers insurance and paying $120 (mind you I had the phone for only 2 weeks) I got a new phone and 2 months later, its happened again!!!!

I never drop my phone and never had this issue but it seems to be a reoccurring issue with this particular phone. They need to do something about this like they did with the "slowing the phones down" fiasco.

I wouldn’t go as far to say it’s a manufacturers defect but I experienced the same issue.... TWICE! There is something going on with these 8+ phones. I had the phone for 2 weeks, had to file a claim with my carrier and now the new one did the same thing. I believe it has something to do with the charging. It gets too hot and the home button cracks. It’s just a theory bc there’s no way I can think of a way to do research but there is definitely something going on

Hi I had the same issue with my iPhone 8plus. One day i looked at it and the home button was shattered in my pocket. I went thru my carriers insurance and got a new phone (ridiculous bc I had the phone for only 2 weeks) and 2 months later my new phone did the same thing! I called Apple and they said this isn’t a wide spread issue (supposedly) and I brought up these discussions on their website they said “it’s a forum where anyone can just write this”.

I have a theory that the charging port overheats and the button cracks since it’s rigjt next to the charging port. There needs to be more complaints from customers like us that pay nearly $1,000 for a phone and it can’t wven handle its own charging port.

chrisfrombaldwin wrote:

Hi I had the same issue with my iPhone 8plus. One day i looked at it and the home button was shattered in my pocket. I went thru my carriers insurance and got a new phone (ridiculous bc I had the phone for only 2 weeks) and 2 months later my new phone did the same thing! I called Apple and they said this isn’t a wide spread issue (supposedly) and I brought up these discussions on their website they said “it’s a forum where anyone can just write this”.

Basically the issue is out of millions of iPhone 8s in the public a very small number are experiencing this, though it certainly is horrible if it happens to you.

As I've mentioned before, the only way to do anything about it is to make sure you take your phone in for replacement; Apple certainly can and does notice ongoing issues in their products in that manner.

Recall we're just users here so there could be 10,000 reports of the same thing posted here but this forum isn't how issues like this one gain attention among the engineers who could examine it.

So, this happened to me too, and as you suggest, I took it in to apple....I was chatting good night with my daughter who was lying in her bed, phone in her hand (I caught her still, up, texting...) and while I was talking to her, her iPhone 8 died as in the screen went blank. Then as none of the buttons were working, she handed it to me. We turn on the light and her home button was cracked. There is NO way she wouldn't have noticed this earlier on her "precious" and she did not drop the phone in the last two months (brand new in December, and yes she did damage the glass screen saver one time in the first week she had it). Even if she had, it was in a case, with a protruding front lip. You'd have to hit this with a nail and hammer to get a crack right on the home button....

So, I found out we have a $150 deductible with the carrier's insurance. So then I chatted with an apple agent for 96 minutes, rebooting (unsuccessful) and then restoring the phone to discover, of course, that the home button didn't work. So then we went to the store. They went through the same process, and then insisted that she must have dropped it or it wouldn't have cracked. I agree it is hard to believe, but I was there.... she didn't cause this! They apparently think we are lying. So, $169 later (they told me $149, but of course then you pay tax too, which was left off the discussion...), another hour and half (took longer than they said to fix, which also makes me wonder), she has functioning phone again, but I have had it with apple. I have had all apple stuff for years and happily bought an 8 plus when we got her the 8, but I will not be buying any more apple gear, and now I am just waiting for my home button to crack too.... Last night, I had read some of the posts on this website. How could all these people have spontaneously cracking home buttons on their iPhone 8s without there being some fault with the phone? I am really, really disappointed.... and angry that I have wasted all of my day off plus a substantial sum to get it working again. What choice do you have at that point?

I welcome a response from Apple, and I'll be waiting for them to own up to this fault and issue a refund, but I don't know how they can win back my enthusiasm.

I’m my first situation, it occurred at work: I’m not sure if I was charging my phone before it happened BUT in my second breakage, it happened immediately after I got out my car from charging my phone. I saw someone else had it happen to them while they were charging their phone. My question to you, was your daughter charging her phone when it happened?

I have a strong feeling the charging port overheats and since the home button is right there, the glass breaks. Apple suggests that people on this forum “could be just anyone writing anything with no proof” *exact words told to me over the phone*. They also said if it was noted like the whole “Slowing the iPhone 6 down” fiasco, then Apple would be proactive in helping us out.

There is some thing very strange about this

My phone was never dropped but the home button developed a crack ( just on the home button ) how is that possible

This must be a cover up ( button-gate )

I have tried to get a idea of how many phones have had this issue ?