iPhone 8/ 8 plus home button cracked

This is false. I am absolutely certain there was no force or impact applied to my home button. It literally developed a crack spontaneously. I was using the phone right up until I stepped in to a 10 minute shower. Came out of the shower and the phone was cycling through boot mode and had a cracked home button. No other damage anywhere, no one else anywhere near the phone while I showered as it was on the bathroom counter in the locked bathroom With me. The crack on the home button is such that I would DEFINITELY have noticed it under my thumb as it is quite sharp, and it was NOT there prior to my shower.

Agree it’s not common relative to number of units sold, but this is absolutely an issue of product defect. When my home button cracked, my phone went into perpetual boot loop simultaneously. When I took it to the Genius Bar, the tech said the logic board was fried. There is no freaking way anyone can convince me the two issues aren’t related.

I too experienced this same issue. Right now I am in the process of getting my phone repaired by Apple for the same cost. There was no impact to the phone, a reset had begun, when reset finished there was a warning saying touch ID could was not working. Then I noticed a hair line crack on the home button..

If your iPhone home button not working or you have completely broken it, here is a complete guide on how to fix your unresponsive home button: https://www.howtoisolve.com/home-button-not-working-iphone-8-iphone-8-plus-not-v ibrating/

I had my Iphone 8 plus for 4 months now and it had been working fine. Last week I pulled my phone out of my pocket and saw the Apple logo and figured my phone was just restarting. After the several hours of the logo remaining on the screen I contacted support and tried to fix the issue. Nothing worked. The next day I noticed noticed a hairline crack across the home button. I didn't understand because I did not drop the phone or do anything to make that damage occur. I then realized that the rebooting of the phone happened because of the cracked home button. I have not had problems like this with Apple in the past, but I was very disappointed with this because I didn't do anything to make the damage occur. I had to get a whole new phone which was expensive. Apple please look into this issue!!

I had this problem too, went to apple and they said it was physical damage and I would need to pay $149 to replace the entire screen. I've had the phone for just over a month, and would never have expected this to happen. Very disappointed in the care I received, being told that it was my fault when I know it wasn't.

Just woke up with this issue. I am responding from my older iPad Air

. I’ve only had my iPhone 8 for a couple of months. Last night put my phone on the charger. Woke up to a completely dead phone And the home button could not be pushed so I am assuming it’s cracked or busted Jin some way. As much as we pay for these phones you would think they would be made tougher. I haven’t dropped it. I have taken very good care of it. I only use it around the house I never go anywhere. It’s crazy, at this rate I’ll go through about 20 of them.This is ridiculous!

I think you are right! But complaining to them directly isn't easy.... Because I spent so long on the phone (96 minutes) with some poor apple-care agent person, I got to write a review of their service on a survey, so I took that to mean a commentary on their service in general and explained what had happened to my daughters phone and noted the others on this list. I pointed out that their policy of making us pay for something that is happening to enough people that it cannot just be coincidence, is appalling, especially considering their profit margin on this phone. It just doesn't make business sense to loose what presumably would be lifetime customers over a $160 repair...

Aside from this communities chat group, there doesn't appear to be a way of contacting them directly? I hadn't considered tweeting. I'm going to go looking for a Facebook account now...

Remember we are fellow Apple users here, not Apple Support.

The best way to contact Apple directly for general issues like this is here:

Product Feedback - Apple

Apple certainly tracks issues, and if enough people with AppleCare+ are seeing this they will certainly note a spike in repairs.

(I only state AppleCare+ as people without may choose other venues to pursue a repair.)

That’s terrible. When I called up Apple, they weren’t as nice to me as they were with you, offering a one time fix. I have a theory that the charger port overheats and the home button cracks. Were you charging your phone when it happened or just finished charging it? It has to be a bug with the hardware. The second time it happened to me, it was after I got out my car while charging my phone. The first time, I can’t remember clearly but I’m sure it was after I just finished charging my phone too.

I am sorry to say that we lost everything on my daughter's phone. Of course they tried to reboot it first and since you can't get it operational to back up stuff first... yes, you loose everything. Then when the rebooting doesn't work (duh!), they replace the front glass (the home button is evidently built into this), so they have to take it apart. Then the phone works again. It is bad loosing stuff and dealing with the inconvenience, but I think the thing people here are most objecting to is having to pay for the repair, when it seems pretty clear that the phone has a fault....

Dear Fhidayat, Thankyou for adding your experiences here. Could you please report your problem to the product Feedback - Apple page? If we can get enough people to complain, I am hopeful that apple will eventually have to acknowledge this issue. THANKS!

Alexa

Same issue. The iphone 8 plus is only 3 months old, kept in a very protective case. I would like to add that mine is the white version with silver ring. The phone was not dropped, the case is perfect, the screen is perfect, as is the glass screen protector. It is only the home button that is cracked out of no apparent reason.

I will take it into the Apple Store, expecting that this issue is still too new to to be acknowledge as a design defect. However, I think it is. Whatever I pay to have it fixed for now, will surely be refunded one way or another once they acknowledge the issue.

And another one... good luck with your repair. I also kept a photo of the damage, so that when it gets around to be an issue Apple acknowledges and they issue refunds (which does really seem inevitable if they care even the slightest about PR), there will not be any doubt or need for discussion about why the screen was replaced.

thanks for posting! Can you please also report this to their product feedback?

cheers,

Alexa

I'm taking mine to the Apple Store tomorrow but after reading a lot of these I don't have much hope on getting it resolved. Which really stinks because I didn't do anything to mine, it was sitting on the counter and it just randomly broken, went in to the Apple loop but finally came back after about 20 minutes of being plugged into a laptop. I can use it will the assistance button on but it shouldn't happen to a phone that is months old!