iPhone 8/ 8 plus home button cracked

ankita121singhai wrote:

Hi, I am also having a similar problem where Apple is not supporting us and asking us for a huge amount saying to replace new product.

Someone should look into this and provide proper resolution instead of not owning the issue.

We are just fellow users here; raise your concerns here:

Feedback - iPhone - Apple

I totally accept it was my fault that I didn't back up my data and in terms of paying for storage, I refuse to pay Apple any more money than they already get from me as I have tonnes of hard drive space available to back things up myself. The fact I didn't do it, yeah that's on me. I've accepted it, moved on and am looking at the broken device I have and am trying to help others that have this same issue because I've just gone through it and still going through it and it's frustrating. I wouldn't wish it on anyone.

Furthermore, I beg to differ that "nothing said by anyone here will make a difference." I've just had a phone call from the Apple rep after I sent a detailed email to her with the multitude of Apple threads/posts links about this issue and the fact that so many have had it happen and have commented in the Apple forums has actually pressed my case further and they are now actively involved in trying to resolve this issue for me. The rep may not come to the party and offer me a full refund or new phone but by seeing the amount of evidence via the forums this raised concerns for her and her team to investigate. It may be lip service but I'm about to get it checked by an expert who I hope will further my case that they have faulty components/hardware.

The more we talk about these issues, the more evidence we have to show that they have some faulty component that is corrupting devices.

Unsure if you've had the same problem as me or perhaps you like to provide free advice to posters, I'm not sure, but thanks for your input and opinion.

Great news bud! Im happy for you. I too got mine replaced for free just yesterday (not a repair) but I lost a alot of data (pics, notes etc) and wasted so much time and energy. And they kept referring to my issue as "impact damage" and as I am a loyal customer they made this exception for me. I had an inkling they know about this and are not advertising it as it would damage their reputation but to make some people pay is very sad. Keep pushing guys and keep your receipts if you've paid and when it gets bigger and more commonly known, go get your refund.

I’ve been told by the Apple store it was physical damage... been told by customer service and customer relations that the ONLY way to get a second opinion is to mail them my phone, and go without for up to one week and they still may not replace it! HELP!!!!

If you got a call saying it was unfixable, there must have been more damage to the phone than you had thought.

When the cost to repair a phone exceeds the cost of phone replacement, there is no reason to attempt the fix.

iPhone Express Replacement - Apple Support

Just had this happen to my 2 week old iPhone 8+. All of a sudden crack on the home button. Went to Apple store and they said there was a $169 accidental drop. Feeling defeated and needing this phone ASAP, I agreed. Found this thread, and immediately contacted customer support. They said that there isn't a program setup, for this and doesn't know how or why other people are getting free screen replacements. I'm going to try one more time tonight for Apple Support, and see if they can waive the fee, but I'm doubtful.

Where are you located? Did you get the free repair?

My Apple 8 button is cracked, the system was on a continuous loop and couldn't boot. Now the system has been restored and internally the phone is fine.... but I can't use phone until the button is repaired. Apple store won't budge on repairing it free even though it's still under 1 year warranty. They want $165 to repair and I just won't do it. I have over 10 phones and other devices in our family. Had to pay for numerous other issues (batteries, cracked screen, fried software but all those were out of warranty). I just want apple to stand by their products and do right by a loyal long term customer. I was thinking about buying a laptop for the future but I am getting bad feelings about this.

Have the same issue from August on my 7 Plus, happened on charger just laying by itself, not dropped. After immediately finding this thread, I've been to 2 Apple Stores in London, escalated it as a safety issue (as the button is hot almost all the time), spent multiple hours on conversations in chat and on the phone, and no luck. Super frustrating experience, as they all imply you damaged it by yourself and just tell them fancy stories to justify your careless use of the phone (mine is flawless). The last time I've been to the Apple Store I left the phone for a safety escalation and they kept it for 10 days until the phone warranty expired. I'm just curious how would they learn there is a new issue if all "geniuses" immediate reaction is "oh there is a crack. it's a paid repair, you're just lying".

I have spent a lot of time discussing this with Apple but guess what, they won't repair my device because the Apple repair site says that the button was pressed down (lowered) and that can only happen if I have misused it which I of course haven't.
I asked the Apple Care person to report to his superior that APPLE has a problem here. We are thoursand of users with this problem.

😠

Did you resolve the issue? I just left Apple and I showed them the newsfeed and they told me it’s not verified from Apple and the hole button looked to be a impact damage. I didn’t drop my phone or anything, I always used the wireless charging and Just the one day I use the cable my home button cracked. They wanted me to use my accidental damage and I said no, it’s not fair.

Same thing happened to my IPhone 8 Plus. I plugged my phone up to charge then when I took it off charge the home button was cracked. I called Apple and was told they couldn’t do anything. I have contacted the Better Business Burea. I will not stop complaining until I get my 7 week old phone replaced!!

On the 26th of November I came back from a long trip and my phone was dying so I put it in charge, after an hour or two I came back to go on it and the home button was very hot and overheated on the screen it was telling me that Touch ID is not working so I’ve had to use the accessibility touch. I want to go and get it fixed but I looked up the prices and it was around $280 dollars I have an iPhone 8 Plus and once in a while the home button gets very over heated. I don’t know what I should tell the Manager because I’m not going to pay up to almost $300 just to get it fixed and it wasn’t even my fault, I’ve had this phone since July.

Please Help Me With What To Say and get it done for free

Hi

You need to contact apple support make an appointment before you get back to

USA.

You could buy a cheap unlocked phone to use with your simcard until you get back home.

Cheers

Brian 🇬-1F1E7;

Hi I have had the same issue and was charged £170.00 uk pounds

I forgot to say, can you please go to Product Feedback - Apple and outline your problem? We all need to do that! thanks!