iPhone 8/ 8 plus home button cracked

I have been using my iPhone 8 for a little over 6 weeks. Last night I plugged in my phone to charge and walked away for about an hour. When I came back the phone had turned off and I observed a hairline crack running across the home button. The phone was not dropped or even touched during this time. It honestly just spontaneously cracked. I know that the iPhone 7 had a similar issue but I was not able to find anyone that had experiences a similar issue with the iPhone 8.

I called Apple care and they advised that it would be anywhere from 99-600 dollars to have the home button replaced. Has anyone had a similar issue with their iPhone 8 or 8 plus? Thank you.

Posted on Nov 9, 2017 1:29 PM

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Posted on May 29, 2018 7:53 PM

Guys!!! I have some really good news. So I’ve been following this thread since it happened to me April 20. Since then, I’ve gone to Apple twice, been turned away blaming me for physical damage, shed a few years and contemplated throwing this phone at a brick wall a few times lmao. But yesterday, I gave it one last shot before I attempted to have to pay a bulls**t amount of $250 to replace the screen on my 8 plus (3 months old at that). I decided to chat with an Apple advisor. I explained the whole situation, sent this thread, sent her pics of the home button and everything. Now her exact words after chatting and asking me questions like “was the phone warm when you found it in that condition” ect, she said after doing some digging apparently this issue is “apparent and recognized”. So yes this issue is recognized by Apple so guys do not give up. Be persistent. Chat with an advisor and explain the situation, she set me up with a repair, I now have a case created with all of her evidence toward my case. I’m going into Apple tomorrow to get this fixed, for FREE, once and for all! She said if they give me trouble to refer to my case number and ask for a manager. I will let you guys know what happens tomorrow!!! Keep being persistent and do not pay these people to fix this phone when it’s their fault. Good luck guys

255 replies

Dec 26, 2018 6:55 PM in response to Drakmiz1l1lur

On the 26th of November I came back from a long trip and my phone was dying so I put it in charge, after an hour or two I came back to go on it and the home button was very hot and overheated on the screen it was telling me that Touch ID is not working so I’ve had to use the accessibility touch. I want to go and get it fixed but I looked up the prices and it was around $280 dollars I have an iPhone 8 Plus and once in a while the home button gets very over heated. I don’t know what I should tell the Manager because I’m not going to pay up to almost $300 just to get it fixed and it wasn’t even my fault, I’ve had this phone since July.

Please Help Me With What To Say and get it done for free

Jan 20, 2018 1:58 AM in response to IdrisSeabright

The same thing has happened to my wife’s brand new iPhone 8 Plus 256Gb after less than 2 day’s use. I bought it 2 days before Christmas, she opened the box on Christmas Day and the very next day the home button spontaneously cracked and is in an endless boot loop.


I have no Apple Stores nearby so no one can fix or replace this. I just hope I can get the Apple Store in Singapore to fix or repair this for free when I travel there soon otherwise that’s $1,500 down the drain. So disappointed.

Jan 30, 2018 5:09 AM in response to IdrisSeabright

The fact that you don’t believe it doesn’t make it any less true. The funny thing about what you’re saying and what the rest of us are saying is that we were there and experienced it first hand, and you’re just an opinion.


My iPhone 8 was 10 days old and was treated like a newborn baby. There was absolutely no damage on the device...it had been placed in an otterbox as soon as it came out of the packaging, it was never dropped, for christ’s sake it had never even seen a drop of rain! No...the thing spontaneously cracked and went into boot loop. That’s the simple fact. I was there (you weren’t). I experienced it (you didn’t).


My last iPhone was a 6 s Plus. It fell off my treadmill one day and I stepped right on the home button area. Absolutely schmucked the thing. The screen cracked and fanned out all the way up the phone. It was so cracked that the glass around the home button actually became a bit sharp. The screen was a complete write off. Oh...except the home button, which came out totally unscathed.


So, while I realize you are a random internet expert like so many others, it’s apparent you need to give this some more thought. The home button is made out of sapphire glass, and is recessed in a device that in many cases has a protective case and/or screen protector on it. Short of someone dropping a heavy metal spike exactly on the home button, there is next to nothing in the way of an “incident” that would CRACK a home button and not also do damage to the screen/screen protector around it.

Feb 2, 2018 6:44 AM in response to Emcampb2

This has just happened to my iPhone 8 Plus too. I had been using it fine then put on the table for 10 minutes. Came back to check messages and the home button was cracked and continuously trying to reboot. It’s only 4 weeks old. Ever dropped or anything. Took it into Apple store this morning and they said they’ve never heard of this issue. I showed them this forum and pointed out that if this many people had same experience surely it’s an Apple problem. Saw the manager, asked how could this possibly happen. They replied it could have had a hair line crack and then if you pressed it it’s been made worse. They basically called me a liar. I’m so mad. They won’t do anything without me paying £169 for them to fix it. Surely something must be done about this issue.User uploaded file

Feb 5, 2018 8:02 PM in response to MoniRondon

No. It shouldn't matter if we have applecare. We didn't cause the damage to these phones. The same exact thing just happened to my son's phone. He didn't drop it. The home button has a tiny crack that you can hardly see and it went into boot loop. I can't even turn it off and it's burning up. I hope this piece of garbage doesn't start a fire. This is a brand new phone and I don't even want them to repair it. I want a new phone because this one is a lemon!!!!!!

Feb 15, 2018 1:36 AM in response to Emcampb2

It is 2 months old phone which was never been dropped and has in the shockproof case & NUglass protector. 3 days ago in the morning, My phone's display became black and unresponsive. I took it to Apple store today. After some diagnostics, They said the display needs to be changed. The Apple personnel took it inside for test then returned back after few minutes. He showed me that the phone is discoverable on iTunes in their computer. I said that I noticed the same with my computer's iTunes, but couldn't connect because I can't unlock it due to touch screen was also not working. Then he looked at it and said it is broken.


Which is completely surprising. How could a home button break without being dropped? He said that some heavy thing might fall on it and cause the damage. They quote $220 AUD for fixing it which I can't afford the cost. I walk away from the store and will wait until I able to manage that money.


A totally disappointing experience I'm having with such expensive product.

Feb 19, 2018 10:05 AM in response to Emcampb2

Mine just popped last night. Not dropped and nothing fell on it, laying on my desk charging at the firehouse. On its way to get looked at right now. Wish I had taken a picture because my crack is the exact same as the picture posted on here earlier just turned a different direction, little triangle and everything. Lets hope something is done. Its also stuck on the boot screen and thats all the farther it will go but it will be recognized by the computer for an update or restore, just cant use my screen to acknowledge it since its froze and keeps boot cycling. Come on @applesupport, lets get this fixed please!!

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iPhone 8/ 8 plus home button cracked

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