iPhone 8/ 8 plus home button cracked

I'm taking mine to the Apple Store tomorrow but after reading a lot of these I don't have much hope on getting it resolved. Which really stinks because I didn't do anything to mine, it was sitting on the counter and it just randomly broken, went in to the Apple loop but finally came back after about 20 minutes of being plugged into a laptop. I can use it will the assistance button on but it shouldn't happen to a phone that is months old!

I had the exact same thing just happen to my iPhone 8 Plus. I think it may be heat related, as my phone had been sitting in the sun and was quite warm. The home button cracked and became non functional as the phone cooled. It was never hot enough to trigger the thermal warning, btw.

Did anyone have a solution without having to put money? I had the same problem. Yesterday I left my house for the office and when I arrived, the home button broke without hitting it. I am disappointed with Apple for this and if you do not give me a solution without putting money, I will never buy an Apple product and I would not recommend it to anyone else.

Unfortunately looks like we’re gonna have to pay!!! I’m absolutely livid. I’ve also been quoted 3 different prices from Apple. First $169, then $220 now $240. I am so upset that investing this much money into a phone to have it break in 3 months. My suggestion is pay to get it fixed and sell the piece of crap. Hopefully if Apple recognizes this issue soon we will be refunded the money to fix the screen. Also can’t even get it fixed any where other than Apple because apparently they are the only ones who have the program to connect the home button to the screen or some BS like that. So disappointed :(

I took my phone in on Saturday and they said the only way to fix it was for me to pay, $149, as the whole screen needs to be replaced. I wasn't happy about paying for it but I didn't like dealing with the assistive touch button. It works fine now.

I haven't had the same issue, as I have an iPhone 6S Plus. My guess is it overheated from the wireless charging and that cracked the home button. I'm not an expert, so I don't know for sure, but since I've heard that the wireless charging makes the phone warmer it would make sense. I know wireless charging isn't new, but since it's newer for Apple there's probably bugs to still be worked out with the glass and how it charges. I know when I get an iPhone X or 8 Plus I'll probably still be using the wired charging.

So, I have the exact same issue. It happened today and im pi$$ed. I was on the phone looking at emails and facebook, went to the bathroom it was in my pocket, went to the kitchen came back to my desk, took the phone out and it looks exactly like the picture posted below. No lies...exactly the same. Now I didnt drop it, didnt bump my leg/pocket/phone, didnt have keys in my pocket - just the phone. Rang Apple and got put through to a senior advisor??? and after explaining and being put on hold she decided to repair the screen at their cost which is nice but begs the question...do they know about this? She said as I am a loyal customer they are repairing it but I think it's as they know about an issue so repairing it. I could be wrong....oh did I mention I have an expensive otterbox case and screen protector, now they'll need a home button protector.

But wait there's more....Apple said they would pay for the screen only and nothing else. My phone looks like it has internal damage of some sort as I cant get into it and factory restoring didn't work - it keeps looping until battery died. Make matters worse I hadn't backed up my phone (yes my fault) as I have moved into my in-laws while we build a house and my computer is in storage. We had a baby in January and I have lost all the pictures and my notes etc all gone from their defective product (again my fault for not backing it up but I never predicted my 7 month old phone would break like this). Im pretty angry at this all especially when not only are they suspecting me of causing the damage but only repairing the screen and nothing else...it's not only a matter of the time and money wasted but the precious moments of my child I will never get back 😠

jbzlez wrote:

Make matters worse I hadn't backed up my phone (yes my fault) as I have moved into my in-laws while we build a house and my computer is in storage. 😠

Do they have WiFi? If so, back up to iCloud using WiFi.

(again my fault for not backing it up but I never predicted my 7 month old phone would break like this).

Backing up shouldn't be something you should do only if you think something is about to go wrong. It should be something you do every day, just like brushing your teeth. The truth of the matter is that it's not a question of if something will go wrong but when. You could lose your phone or have it stolen as well.

If you use iCloud back up, all you have to do is connect the phone to plug it in at night, make sure it's connected to WiFi and lock the screen. It will back up on its own.

jbzlez wrote:

You realise you need to pay for storage above 5gb right (or 10gb I forget).

A dollar a month will get you 50 gigs of storage. Seems like a small price to pay for saving those precious pictures. You can also back up your photos to Google Photos which gives quite a bit of space for free.

let's talk about that not my inability to back up my device.

Nothing said by anyone here will make any difference in Apple's decision so there's really not much to talk about.

I totally accept it was my fault that I didn't back up my data and in terms of paying for storage, I refuse to pay Apple any more money than they already get from me as I have tonnes of hard drive space available to back things up myself. The fact I didn't do it, yeah that's on me. I've accepted it, moved on and am looking at the broken device I have and am trying to help others that have this same issue because I've just gone through it and still going through it and it's frustrating. I wouldn't wish it on anyone.

Furthermore, I beg to differ that "nothing said by anyone here will make a difference." I've just had a phone call from the Apple rep after I sent a detailed email to her with the multitude of Apple threads/posts links about this issue and the fact that so many have had it happen and have commented in the Apple forums has actually pressed my case further and they are now actively involved in trying to resolve this issue for me. The rep may not come to the party and offer me a full refund or new phone but by seeing the amount of evidence via the forums this raised concerns for her and her team to investigate. It may be lip service but I'm about to get it checked by an expert who I hope will further my case that they have faulty components/hardware.

The more we talk about these issues, the more evidence we have to show that they have some faulty component that is corrupting devices.

Unsure if you've had the same problem as me or perhaps you like to provide free advice to posters, I'm not sure, but thanks for your input and opinion.

jbzlez wrote:

Furthermore, I beg to differ that "nothing said by anyone here will make a difference." I've just had a phone call from the Apple rep after I sent a detailed email to her with the multitude of Apple threads/posts links about this issue and the fact that so many have had it happen and have commented in the Apple forums has actually pressed my case further and they are now actively involved in trying to resolve this issue for me. The rep may not come to the party and offer me a full refund or new phone but by seeing the amount of evidence via the forums this raised concerns for her and her team to investigate. It may be lip service but I'm about to get it checked by an expert who I hope will further my case that they have faulty components/hardware.

Or, they are working with you because you have been persistent and polite. That's usually what works.

Yes you are right, I have been persistent and polite. Yesterday I was told my phone is unrepairable and the authorised Apple provider said that Apple has agreed to pay for a full replacement. I am very pleased with this, as I dont need to go through my insurance which comes with having to pay excess and will affect my non-claims bonus. This is satisfactory for me but I hope others in the same boat go the extra mile and try to explain their case as I did with facts and some evidence.

The way that I was advised they would offer me a new device seems a bit suspect and I tend to wonder whether they know about this and are not advertising this fault as it is possibly isolated to a few hundred/thousand and are using a case by case basis to put it right however if someone doesn't do their research then I think they would most probably just get a new device via insurance which is quite sad really - anyway that's my speculation for the day.

Once I actually get the new phone I will post here as I have been "told" I will get a replacement but you never know what may happen.....watch this space.

That's terrible Monika.

A few questions for you;

What model phone was yours?

How did it happen? Sitting on charge, dropped it etc?

Did you ring and talk to an Apple rep about it? What did they say?

Did you damage it in anyway or was it strictly a result of a defect?

Personally, I think it's a defect or a defective batch. The more we discuss and share this issue the sooner Apple takes fault and rectifies this?

Just FYI I have been offered a replacement free of charge from Apple for being a "loyal" customer and the Apple rep said they would make an exception for me for the "impact damage". I explained several times this is not the result of impact damage, it was charging then it cracked. No dropping, no rough use nothing but they still keep saying impact damage. Someone needs to record it happening to prove this once and for all - I know it's difficult to do but I'm sure it's possible.

Hi, it was model 8, and no I didn’t drop it and had it in my case with screen protector on, just was walking and all off a sudden my screen was stuck at the apple logo and then I noticed the crack.

Wish I was more persistent at the apple store, they just told me that it’s unfortunate that this happened but nothing they can do, I had to pay for the repair