iPhone 8/ 8 plus home button cracked

just so you know, I tried to find other places on line where people were talking about this and reposted my post there too. Hopefully if other people out there with this problem realize that they aren't alone, there might be more complaints to apple directly.... unfortunately for us, while the insurance is the cheaper fix (and frankly far less time consuming! ) I'll bet lots of affected users will just get it fixed without apple having to deal with them.

Okay so I think my theory must be true. It HAS to do with charging the phone. To be brutally honest, my car charger is an aftermarket one. Ever since my second phone broke, I decided to only use apple cords and wall plugs. I dealt with the same insurance company for my carrier (AT&T) and my deductible for a second claim would be $225 AND they said they would drop me. I have to wait until January 2019 until my records get wiped clean before filing a new claim for a new phone.

I believe if enough people complain formally instead of write on this forum (because evidently this isn’t proof enough for Apple to take initiative) we could get Apple to compensate us or offer a discounted repair. Hopefully

Yes Alexandra, I went to the product feedback page twice and left messages. Also, I got an email from Apple saying they’ve removed my post explaining my story because of some silly claim that it wasn’t constructive or something absolutely asinine. They’re really testing me right now....

I did. I gave them the details including the store, personnel, etc. so no reason to argue otherwise. I also got a feedback request on the technician this morning via rmail. I requested a call follow up from Apple leadership. We’ll see.

I live in Central Asia (Uzbekistan), My friend recently brought me an iPhone 8 plus from NY, that’s my 4th apple device, and never experienced those kind of problems.

After an hour of charge noticed the same, we have power stabilization here installed through power system, so cant be overcharged :(

So now i have to fly all over so US $1000 and pay 300 plus bucks (if not eligible for Apple care, but still under warranty) to fix that? That’s does sound like

Apple

This is how my 3 month old phone looks. I'm almost an office rat, nothing heavy or dirty work. I take good care of my phone. How could this happen. Cost of fix is $ 450 here in Norway.

Apple products are good, no doubt about it, but then it is very sad it's possibly manufacturing defect but Apple does not help just think of profit!

I’ve now read that this issue has being happening a long time with the iPhone 7s too. I guess the area of the phone that gets constant use appears to be weak for some, but not most. I do not wish it a big thing for all consumers, but it is not good for Apple that spontaneous breaking is the common perception shared among the community that has the issue. “I’ve never heard of iit” was a quote from an Apple store employee today. I’m not sure I believe that.

I just experienced the SAME exact thing. My brand NEW I mean I haven't even had it a month was charging on a flat surface. I went back to get it off the table and it had a hairline cracked on the home button. NOOO one had touched it and I had to restore the whole phone because it ended up getting stuck on the home screen. Now I can't log in to it! Tried to contact my provider and they said talk to apple it might be defective! I am a teacher and decided to splurge on a new phone what a waste! Very upset! Oh forgot to mention my phone was in an otter box too!!!

I also woke up to my Iphone 8 plus with a cracked home button, what caused me to notice was a message on the screen that said my home button was no longer working and to use this "floating' home button what was on the screen. I have been going round after round with Apple. Went to the store, closed for remodeling, called the next store that is 100 miles from home and I could get an appointment in 2 months from when I called. What a joke. So I decided to go thru the mail in program since I still have my Iphone 6s plus. I got my phone all ready like customer support said to do and went to the UPS store only to find that they had instructions on the screen to replace with an Iphone 5 or less. Now this is really making me mad. So we called Apple only to have an arrogant man tell me to take it to the Apple Store and he said GOODBYE ! I am sooooo over this crap. My phone has been treated with the utmost care. I spent $150 at AT&T for a case and tempered glass when I bought it in November. I buy 2 phones every 2 years with these people only to get treated like garbage. I am not done with this yet. I am not giving up until they replace my phone. I did not cause this hairline crack. Mine looks just like the ones pictured. They really need to get their act together. I have 6 new generation Apple products in my home , a new Macbook, Ipad 2 , new Apple TV, Ipad Mini fairly new, and 2 Iphone 8 Plus. I do not have issues with my products normally but when I do they should address it and replace my products. I hope everyone else gets resolution to their problems. Wish me luck.

I took my phone in on Saturday and they said the only way to fix it was for me to pay, $149, as the whole screen needs to be replaced. I wasn't happy about paying for it but I didn't like dealing with the assistive touch button. It works fine now.

I haven't had the same issue, as I have an iPhone 6S Plus. My guess is it overheated from the wireless charging and that cracked the home button. I'm not an expert, so I don't know for sure, but since I've heard that the wireless charging makes the phone warmer it would make sense. I know wireless charging isn't new, but since it's newer for Apple there's probably bugs to still be worked out with the glass and how it charges. I know when I get an iPhone X or 8 Plus I'll probably still be using the wired charging.

jbzlez wrote:

Make matters worse I hadn't backed up my phone (yes my fault) as I have moved into my in-laws while we build a house and my computer is in storage. 😠

Do they have WiFi? If so, back up to iCloud using WiFi.

(again my fault for not backing it up but I never predicted my 7 month old phone would break like this).

Backing up shouldn't be something you should do only if you think something is about to go wrong. It should be something you do every day, just like brushing your teeth. The truth of the matter is that it's not a question of if something will go wrong but when. You could lose your phone or have it stolen as well.

If you use iCloud back up, all you have to do is connect the phone to plug it in at night, make sure it's connected to WiFi and lock the screen. It will back up on its own.

Same here, my home button is mysteriously cracked, and I have no idea why as the rest of my phone has no damages and is protected with a tech21 case.

Apple wants $169 to replace it because it’s not under warranty as the assumption is I did the damage. I’ve heard of cracked screens but this is now a new one.

Why doesn’t Apple make stronger phones? Don’t they realize it’s a horrible customer experience to perpetually make easily damaged phones?? This might just be the last time I’m going to be their sucker...

Wow this amazes me! I went to the Apple store and was told it would be $170 fix, I refused. Then the manger came over and said she’d give me a discount so the total would be $100... I refuse to pay another cent for a defective device!! This iPhone 8Plus is already well over $800, and they want me to pay to fix a problem I didn’t cause? I can’t believe how all the pics show almost the same exact cracking!

Same thing has happened to my daughters phone. I took it to the Apple shop today and was told this is not a recognised fault and when I mentioned this forum he said it was nonsense. Customer service from Angelo at Apple braehead is the worst I’ve ever expe