iPhone 8/ 8 plus home button cracked

Just had this happen to my 2 week old iPhone 8+. All of a sudden crack on the home button. Went to Apple store and they said there was a $169 accidental drop. Feeling defeated and needing this phone ASAP, I agreed. Found this thread, and immediately contacted customer support. They said that there isn't a program setup, for this and doesn't know how or why other people are getting free screen replacements. I'm going to try one more time tonight for Apple Support, and see if they can waive the fee, but I'm doubtful.

Same thing has happened to my daughters phone. I took it to the Apple shop today and was told this is not a recognised fault and when I mentioned this forum he said it was nonsense. Customer service from Angelo at Apple braehead is the worst I’ve ever expe

I agree it happened to me too and now thanks to you guys I know I’m not alone but also know that Apple won’t take responsibility for the problem so I’m going to have to pay to get it fixed. As soon as I’m able to upgrade or my contract is up I will never get another iPhone as long as I live. It’s sad because I’ve used iPhones for the last 8 Year’s. I sat my phone in the passenger seat and walk in side a gas station with the car running for 4 minutes if that and I come back and the screen is black with the Apple sign then all of a sudden a crack appeared on the button and the phone messing up is covered under warranty since I haven’t even had it 2 months yep but not the button cracking. So now I have to come up with $180 to get the button fixed. Like I said I am done I don’t mind having to pay for things when it’s my fault but it’s bull crap when you didn’t do anything. I am a single mother with two kids who is struggling enough as it is and now I have to pay to get it fixed and scared this will happen again before I can switch my phone. If I had the money I would definitely buy out my contract So I can get a reliable phone.

I had the same exact issue! However, after speaking to an apple representative on chat they were able to grant me a free repair/replacement from the Apple store closest to me, it seems as if this issue is recognized by Apple so I suggest to all of you not to give up and keep following up for a free repair.

The exact same issue just happened to me. My iPhone 8 was working fine, I left it on a table and after 15 min I found it with the white screen, infinite loop and cracked Home button. I was alone at home, no pets or something, the phone hasn't ever been dropped and I certainly didn't apply any pressure/force to it.

I already left feedback on this issue, but I'm really frustrated because nearest Apple service is in... another country. The phone was bought in Europe, I'm living in Ukraine, and I can't find an option on support website to contact them from my location. I can send the phone to the nearest service, but according to this thread, I have all chances to get it back in a month with denial of warranty repair if not contacting someone from Apple support first.

This just happened to me after 2 days of buying a brand new iphone 8 plus. I'm so heartbroken right now. I put it in my pocket not more than 5 minutes, the room of my pocket are quite loose so it does not give a pressure on the phone, didn't hit it with any hard object, and the phone is the only thing inside the pocket. Pull it out and put it on the table and the phone was already in boot mode with a home button cracked for God knows how :( I can't deny that i loved apple's product so much but for the first time in my life, i'm terribly disappointed in the quality of th product!! The only hope i have left is that apple can cover this damage under warranty. With a phone this expensive how can the home screen cracked untouched less than a week and expect us to pay for something that is broken by itself.

Same issue just happened to me. Home button was fine and when I pulled it out of my pocket there was a small crack. A message popped up on my phone saying it was going to place assistive touch on screen until home button was repaired. The next day my home button worked just fine and assistivetouch removed itself. Very weird lol.

Where are you located? Did you get the free repair?

My Apple 8 button is cracked, the system was on a continuous loop and couldn't boot. Now the system has been restored and internally the phone is fine.... but I can't use phone until the button is repaired. Apple store won't budge on repairing it free even though it's still under 1 year warranty. They want $165 to repair and I just won't do it. I have over 10 phones and other devices in our family. Had to pay for numerous other issues (batteries, cracked screen, fried software but all those were out of warranty). I just want apple to stand by their products and do right by a loyal long term customer. I was thinking about buying a laptop for the future but I am getting bad feelings about this.

This has happened me... Have bought so many Apple products over the years and this is the first to cause me serious problems.

Spent 5 hours of my only day off last week trying to sort this out. An in store technician told me and reported on the work authorisation form, "Examined device at Genius Bar - there is no signs of customer misuse, no dents or damage to support how the home button could of gotten cracked. MRI diagnostics confirmed home button issues and both the home button and Touch ID could not be picked up." Yet still told me I would have to pay £149 to get the whole thing fixed, she said it was unfair I had to pay and also said she could escalate and arrange a call with Apple Support in regards to seeing what they could do RE: the repair fee.

Few hours pass and after a phone call with Apple Support who were utterly rude (kept cutting me off) and confusion surrounding everything I walked back into the store to see the manager. Never have I received worst customer service in my life - I was made out to be a liar and kept repeating the "obvious sign of a point of impact"... How there could be a point of impact from a phone that I left for 30 mins charging on my bed is mind boggling. A technician spent 30 minutes looking over my phone and operating my phone to then write a detailed report on how the damage was not caused by myself, yet the manager who took literally two seconds to look at my phone overruled that and refused to waive the fee. Told him he would need to sit down with his team to ensure they all get on the same page because one person telling me one thing and an incompetent manager overruling it is horrendous customer service.

Totally pleased with the service I received from the technician when handling my case and she was more than understanding, I even went as far as letting her read this thread on my phone and she herself admitted she didn't like the vulnerability of the home button.

I've since been passed on to Apple Support, specifically in contact with one agent who I can email and call directly, I have uploaded the report made by the technician. I will not give up on this until an acceptable resolution has been found.

I have this same issue - my I phone8 plus is 10 months old, one week ago had the screen replaced and paid £169 last night i plugged the phone in to charge (original apple charger), came back after gym to the apple logo and unable to turn on the phone. The home button was red hot and not making the click sound that was when i looked closer and noticed the crack which had gotten worse. I'm so worried about going to the genius bar tomorrow that I will have to pay again when its clear the screen replacement had something to do with it.

I'm going in with mine tomorrow same thing has happened just don't know how to prove it wasn't dropped - this happened one week after an apple screen replacement which set me back £170. any help appreciated - thanks

Same things happened to me after one month of using the my iPhone 8+. After realising the crack, I didn’t sent it to the service centre cause there is no problem on it. However, after 2 months the receiver speaker is not working, so I sent it to the service centre. They said my device was rejected for replacement because of the home button cracked, the warranty is void. I understand about the policy, so I have ask them is it possible for them to just repair the speaker for me because that’s only problem I’m having right now, even it is not under warranty I’m willing to pay. However, they insist that I have to pay half of phone price for a replacement. What kind of logic is that, who is willing to pay another 1/2 of the original price to get a new phone for a phone you just used for 3 months? They are such a bully. Just want to take money from customers.

I literally have just looked at my phone to notice that I have a small crack through my home button also, so clearly not very happy! Is there anybody that knows a way to get apple to fix/replace my phone - I have only had it for about a month?

I also had this same issue and they fixed it!

Recently my iPhone 8 home button shattered after I lightly pressed it (I'd had the phone for a month), as soon as it shattered the phone shut down and rebooted with assistive touch. I booked an appointment with apple for a few days later. The next day I was using the phone and the home button was extremely hot, unbearable to touch and the heat could be felt through my pocket even when the phone wasn't in use the battery was also depleting a lot faster than before the home button cracked. That night the phone rebooted randomly and then became stuck in a reboot loop. I booked a closer appointment and went in. When I first told my story I wasn't believed they told me it had an impact point meaning it had been dropped and I was lying which ticked me off. I told them to repair it but if any of the previous issues persist they would be covering those. The repair was quoted at $230 AUD. When I left the store while it was being repaired I thought I'd have a look to see if anyone had an issue like this before. Fortunately I found this thread and went back into the store to show them that people had had this issue when they didn't even touch the home button. We spoke to a different guy and he took another look and commented on the immaculateness of the phone (its been in a case and glass screen protecter since I bought it) he agreed that the home button was faulty and they covered the cost of the repair. Apparently the home button is made of glass which is a lot stronger than the display, so even if it was dropped the home button would be the hardest thing to break, indicating that it was faulty if it broke so easy. Apple need to be made aware of this issue so that it can be resolved easier. Keep persistent guys.