iPhone 8/ 8 plus home button cracked

I agree it happened to me too and now thanks to you guys I know I’m not alone but also know that Apple won’t take responsibility for the problem so I’m going to have to pay to get it fixed. As soon as I’m able to upgrade or my contract is up I will never get another iPhone as long as I live. It’s sad because I’ve used iPhones for the last 8 Year’s. I sat my phone in the passenger seat and walk in side a gas station with the car running for 4 minutes if that and I come back and the screen is black with the Apple sign then all of a sudden a crack appeared on the button and the phone messing up is covered under warranty since I haven’t even had it 2 months yep but not the button cracking. So now I have to come up with $180 to get the button fixed. Like I said I am done I don’t mind having to pay for things when it’s my fault but it’s bull crap when you didn’t do anything. I am a single mother with two kids who is struggling enough as it is and now I have to pay to get it fixed and scared this will happen again before I can switch my phone. If I had the money I would definitely buy out my contract So I can get a reliable phone.

The exact same issue just happened to me. My iPhone 8 was working fine, I left it on a table and after 15 min I found it with the white screen, infinite loop and cracked Home button. I was alone at home, no pets or something, the phone hasn't ever been dropped and I certainly didn't apply any pressure/force to it.

I already left feedback on this issue, but I'm really frustrated because nearest Apple service is in... another country. The phone was bought in Europe, I'm living in Ukraine, and I can't find an option on support website to contact them from my location. I can send the phone to the nearest service, but according to this thread, I have all chances to get it back in a month with denial of warranty repair if not contacting someone from Apple support first.

This just happened to me after 2 days of buying a brand new iphone 8 plus. I'm so heartbroken right now. I put it in my pocket not more than 5 minutes, the room of my pocket are quite loose so it does not give a pressure on the phone, didn't hit it with any hard object, and the phone is the only thing inside the pocket. Pull it out and put it on the table and the phone was already in boot mode with a home button cracked for God knows how :( I can't deny that i loved apple's product so much but for the first time in my life, i'm terribly disappointed in the quality of th product!! The only hope i have left is that apple can cover this damage under warranty. With a phone this expensive how can the home screen cracked untouched less than a week and expect us to pay for something that is broken by itself.

Same issue just happened to me. Home button was fine and when I pulled it out of my pocket there was a small crack. A message popped up on my phone saying it was going to place assistive touch on screen until home button was repaired. The next day my home button worked just fine and assistivetouch removed itself. Very weird lol.

I'm going in with mine tomorrow same thing has happened just don't know how to prove it wasn't dropped - this happened one week after an apple screen replacement which set me back £170. any help appreciated - thanks

So same thing happened to my phone today around 530pm. I had my phone in my hand as I was walking to the yoga studio. Then I felt my

thumb got hot and I looked at my phone and it was all of

a sudden on the Apple screen frozen and the home button is cracked !! I was so confused as I did not drop my phone. I use Spotify and iTunes for my class and I couldn’t bc my phone is on freeze mode. Luckily another teacher was able to let me use her phone so I can teach my class. This very upsetting and stressful. I don’t have money to spend on repair. I’ve only had this phone for a month and a half . I will be taking my phone to Apple store tomorrow and I hope that they fix it!

My wife has had her 8 for one week and this happened out of nowhere. No drops no smacks against a counter. Nothing. Seemed to have spontaneously cracked. Now it doesn’t work and we’re being quoted for an expensive repair on a brand new phone. What the ****, Apple!?

I have had the same problem. Put my phone on bedside table on charge and when I woke my phone was burning hot, but charger not. Black screen with apple symbol in the middle. Took 30 mins to cool down and when it did turned back on to find it say touch I'd not activated on this device which it was before and upon inspection the home button cracked. Now they are saying I have to pay £127.03 to get it fixed surely this is not right iv not done anything to damage it just put it on charge like I'd do every night. Any advice on what to do next?

Thank you a family member just picked up their replacement Apple phone and they spoke to them about my phone. They got told that I’m going to have to take my phone to another istore cause apparently it isn’t like a proper Apple store they’ll apparently book to run a diagnostic to determine the fault I will deffo keep you updated it’s going to be painful process

I am having the same problem posted on the forums, I bought my iphone 8 with money I had saved the whole summer working my butt off for, the time finally came for me to buy my phone on Nov 11 2018, probably exactly 6 weeks later, I was charging my phone and getting ready to turn in for the night, I unlocked my phone with touch ID as I had so many times before while it was charging. the home button got extremely hot and the phone turned off, I thought it was weird but I continued to walk upstairs when the phone turned back on and said “Touch ID activation not available” I swiftly investigated and noticed the home button was cracked. I was furious and emailed apple to where I am now, I just need to send it in, ***

[Edited by Host]

I have just posted about my iPhone 7 Plus that has a cracked home button, not sure how mine happened as it was in my pocket so assumed I damaged it. Didn’t realise it was a fault?

I was quoted $320 for a new home button and screen from an approved apple repair agent

My home button has also cracked on my iPhone 8 The home button is now too hot to touch and the battery goes flat within a couple of hours of being fully charged. My phone is 14 months old I’m taking it to the apple store today to see what can be done to rectify the problem. I’m hoping apple will repair at their cost especially as this has been an ongoing problem with these phones. I will update this post with apples response.

Yea same exact happen to my iPhone 8 which I’ve used just over a year. Looks just like picture above and happened while it was charging. Apple support told me it was user error. I have no desire supporting a company like this.

This just happened to my iPhone 8. It is in an extremely sturdy case and I haven't dropped it. Not a single scratch. When I was charging my phone the other day the home button felt hot and it zapped me. On closer inspection I saw very fine cracks running all across the button. My phone is pretty much useless now.

This is exactly What happened to my phone — it was just sitting on the counter and in a Lifeproof case! The case has absolutely no damage.