iPhone 8/ 8 plus home button cracked

Have the same issue from August on my 7 Plus, happened on charger just laying by itself, not dropped. After immediately finding this thread, I've been to 2 Apple Stores in London, escalated it as a safety issue (as the button is hot almost all the time), spent multiple hours on conversations in chat and on the phone, and no luck. Super frustrating experience, as they all imply you damaged it by yourself and just tell them fancy stories to justify your careless use of the phone (mine is flawless). The last time I've been to the Apple Store I left the phone for a safety escalation and they kept it for 10 days until the phone warranty expired. I'm just curious how would they learn there is a new issue if all "geniuses" immediate reaction is "oh there is a crack. it's a paid repair, you're just lying".

My wife has had her 8 for one week and this happened out of nowhere. No drops no smacks against a counter. Nothing. Seemed to have spontaneously cracked. Now it doesn’t work and we’re being quoted for an expensive repair on a brand new phone. What the ****, Apple!?

This happened to me 2 days ago too, so clearly it is still an issue. Same story as all of yours on here -- charged iPhone, picked it up, cracked and hot home button, phone only 2 months old. I called Apple, talked to a tech who concluded at the end that it was a hardware defect and the phone would be replaced with no charge. Recommended I go to my local store to do this, which I did, and they insisted I have to pay the $169+tax because I broke it and they've never heard of this issue before. Well a) clearly this is not an unknown issue, and b) I am not abusive, nor excessive with the use of my iPhone, so a tech simply telling me I pushed it too hard (and also snarkily adding that it "isn't a button, it's a sensor and you don't push, it just gives you the sensation of pushing it") doesn't add up to me. (Particularly if I didn't push it, but that's a different argument). I paid bc I needed it fixed, but have also called Apple again to have someone file a complaint, and also filled out some generic webform (apple feedback or something) the guy at the store told me to do (bc that is the only way I could possibly get reimbursed). My hopes are not high, and I am absolutely furious with this situation.

I have had the same problem. Put my phone on bedside table on charge and when I woke my phone was burning hot, but charger not. Black screen with apple symbol in the middle. Took 30 mins to cool down and when it did turned back on to find it say touch I'd not activated on this device which it was before and upon inspection the home button cracked. Now they are saying I have to pay £127.03 to get it fixed surely this is not right iv not done anything to damage it just put it on charge like I'd do every night. Any advice on what to do next?

Same thing happened to me. Just left the Apple store & they say there is a point of impact & it is my fault. They won’t repair it for free but say I have to pay $169. So upset. My phone isn’t even 3 months old.

Same thing happened to me. I have an appointment with the Apple store this Thursday. Hoping for resolution. Amazing how the crack to the home button looks identical to the one on the picture posted here.

I am the next one in line with a cracked home button on my iPhone 8 Plus, 3 1/2 month old. I have never dropped the phone and for no reason the button just cracked. When starting up the phone it reports: "TOUCH ID: Cannot activate settings of TOUCH ID on this iPhone" (not exact phrased as I translated it from Danish).

I decided to contact Apple Support first. I told them that this in NOT an accidential damage, but an issue they have with iPhone 8/8 Plus. I told him about this thread and that we are thousand of users with the same problem. I got an case from them and the kind supported I talked to that I should send the phone to the authorized dealer and refer to both this thread and the case I have open with Apple. I am not going to accept that they don't replace the phone.

I will post the progress of the case here.

Thank you a family member just picked up their replacement Apple phone and they spoke to them about my phone. They got told that I’m going to have to take my phone to another istore cause apparently it isn’t like a proper Apple store they’ll apparently book to run a diagnostic to determine the fault I will deffo keep you updated it’s going to be painful process

Just happen to me tonite, for no reason, was talking to my sister, phone cut off and I got the Apple emblem. After turning it back on home bottom would not work, got a message saying home bottom would no longer work on this phone and it gave me an embedded home Botton to use as the home botton but the passcode touch will not work.

I have spent a lot of time discussing this with Apple but guess what, they won't repair my device because the Apple repair site says that the button was pressed down (lowered) and that can only happen if I have misused it which I of course haven't.
I asked the Apple Care person to report to his superior that APPLE has a problem here. We are thoursand of users with this problem.

😠

Did you resolve the issue? I just left Apple and I showed them the newsfeed and they told me it’s not verified from Apple and the hole button looked to be a impact damage. I didn’t drop my phone or anything, I always used the wireless charging and Just the one day I use the cable my home button cracked. They wanted me to use my accidental damage and I said no, it’s not fair.

Hi, no I didn't get resolved at all, was told the same that I would have to use my insurance or pay to get it fixed. Been to 3 Apple shops now and none interested. Even said there must have been a stone or grit on the home button when I pressed it, nonsense. Also told them about this discussion and there reply was than I could fine a discussion on any fault. Think I will report to trading standards next.

I called through the phone and I kept being nice and I said it’s not fair for me that this broke and I wasn’t at fault, I’ve been loyal since iPhone 3GS. T

wo people ended up understanding and read through the discussions and believed it and I got it fixed with out paying or using my accidental report. Just keep trying. The problem with people is that no one believes it until they witness it. I prefer dealing with apple on the phone because they’re so much nicer and caring.

Same thing happened to my IPhone 8 Plus. I plugged my phone up to charge then when I took it off charge the home button was cracked. I called Apple and was told they couldn’t do anything. I have contacted the Better Business Burea. I will not stop complaining until I get my 7 week old phone replaced!!

that’s great new for u and I’m happy for u,

i was wondering what u said to the advisor I’m 15 and I’m not sure what to say. My home button has a crack on it as well and doesn’t work so I’m using the accessabity touch at the moment, my phone was overheated when I touched it.

Sorry to bother you and hopefully u can help!