iPhone 8/ 8 plus home button cracked

Hello from Guam. Same situation happening to my wife's iPhone 8 plus. Phone was never dropped and there are no signs of physical damages on the outer parts of the phone. it is so sad the no one wants to help out with this situation because they say it's physical damage. Another sad this is that the personnel at our carrier said someone could have just got a chopstick and poked the home button. Another said that we could have stacked stuff on it. Realistically speaking who would do that to their new phone purchased on November 2017.

It takes a significant impact to do the kind of damage the pictures are showing. Yes, I know everyone has said that didn't happen. I don't believe that. Such an impact could also cause damage to the logic board, especially if any kind of moisture got in through the cracks.

@applesupport there are many complaints about the home button on the iPhone 8 plus being cracked/broken on its own. We are all hoping there is a solution to have this problem resolved without having to go to an outside repair shop and spend extra money for something that is obviously a factory defect. it would be nice if apple can look further into this for many of us experiencing this sad situation. I don't know who would want to break their brand new phone. Please help us all.

There is some thing very strange about this

My phone was never dropped but the home button developed a crack ( just on the home button ) how is that possible

This must be a cover up ( button-gate )

I have tried to get a idea of how many phones have had this issue ?

I wasn't charging my phone. I was watching YouTube and it just restarted. I got it to DFU mode but it wouldn't reboot the whole way. The phone wouldn't shut off so it was just laying on my desk. About two hours later, that's when I noticed there was a crack on the home button.

I was not charging my phone and the same thing happened to it! The apple sign got stuck on the screen and then a crack developed on the home button! Could you please tell me if any of you did fix this issue and had the phone repaired was the data (media/messages etc.) lost as a result?

Why are you so quick to disregard someone else's experience as "nonsense"? It is pretty awful to have something break when you haven't caused it. It seems a very unlikely coincidence that everyone reporting this issue here has managed to drop their phone with considerable force on to something pointed with enough accuracy that it only damages the home button?

Thank you. I got off tech support earlier today. If they don't cover this then that is it for my relationship with apple. This is not the first time this year that apple's products and customer service has let me down. I'll definitely be detailing my issue in feedback. We all should. This is absurd. Not only are they the root cause of the issue but then I have to face the prospect of waiting 3 days for an appointment to pay for a fix that was their fault?!? Absolutely ridiculous.

Hi, I am also having a similar problem where Apple is not supporting us and asking us for a huge amount saying to replace new product.

Someone should look into this and provide proper resolution instead of not owning the issue.

I have put it on charging and then I have seen that it was overheated while charging (battery status - 71%) along with damage in home button.

Please suggest how can I consider this as accidental physical damage??

And how it can not be covered by warranty or consumer law??

Similar kind of issue can happen again and it is really impacting my trust on Apple products.

I have bought this phone recently and such type of defect in product is really not acceptable.

This has literally just happend to me , I decided to leave my phone on charge while I had a bath and when I came back my home button has a small hair like crack , I am especially annoyed as now my button is completely unresponsive, I have no idea what to do as I have had this phone less than a month and it’s very strange .

Did anyone have a solution without having to put money? I had the same problem. Yesterday I left my house for the office and when I arrived, the home button broke without hitting it. I am disappointed with Apple for this and if you do not give me a solution without putting money, I will never buy an Apple product and I would not recommend it to anyone else.

But wait there's more....Apple said they would pay for the screen only and nothing else. My phone looks like it has internal damage of some sort as I cant get into it and factory restoring didn't work - it keeps looping until battery died. Make matters worse I hadn't backed up my phone (yes my fault) as I have moved into my in-laws while we build a house and my computer is in storage. We had a baby in January and I have lost all the pictures and my notes etc all gone from their defective product (again my fault for not backing it up but I never predicted my 7 month old phone would break like this). Im pretty angry at this all especially when not only are they suspecting me of causing the damage but only repairing the screen and nothing else...it's not only a matter of the time and money wasted but the precious moments of my child I will never get back 😠

jbzlez wrote:

You realise you need to pay for storage above 5gb right (or 10gb I forget).

A dollar a month will get you 50 gigs of storage. Seems like a small price to pay for saving those precious pictures. You can also back up your photos to Google Photos which gives quite a bit of space for free.

let's talk about that not my inability to back up my device.

Nothing said by anyone here will make any difference in Apple's decision so there's really not much to talk about.

Oh ****. That's no good. I was sure I had done something myself as I had the same exact scebario as yours but I retraced my steps and came up with nothing. It wasn't till I stumbled upon this thread that I realised I had done nothing wrong but the phone itself self-destructed...

Keep your repair receipt handy in case you may qualify for a refund.

As this issue grows Apple may realise they have a defect and may recall some devices.

Thank you so much. I could not find any email address anywhere on Apple website where I can send my complain and request. Feedbak comments does not let me send a long text too. Is there any way that I can find an email address to send my letter to them?