Level 1

114 points

iPhone 8/ 8 plus home button cracked

I have been using my iPhone 8 for a little over 6 weeks. Last night I plugged in my phone to charge and walked away for about an hour. When I came back the phone had turned off and I observed a hairline crack running across the home button. The phone was not dropped or even touched during this time. It honestly just spontaneously cracked. I know that the iPhone 7 had a similar issue but I was not able to find anyone that had experiences a similar issue with the iPhone 8.

I called Apple care and they advised that it would be anywhere from 99-600 dollars to have the home button replaced. Has anyone had a similar issue with their iPhone 8 or 8 plus? Thank you.

Posted on Nov 9, 2017 1:29 PM

Top-ranking reply

Drakmiz1l1lur

Level 1

13 points

Posted on May 29, 2018 7:53 PM

Guys!!! I have some really good news. So I’ve been following this thread since it happened to me April 20. Since then, I’ve gone to Apple twice, been turned away blaming me for physical damage, shed a few years and contemplated throwing this phone at a brick wall a few times lmao. But yesterday, I gave it one last shot before I attempted to have to pay a bulls**t amount of $250 to replace the screen on my 8 plus (3 months old at that). I decided to chat with an Apple advisor. I explained the whole situation, sent this thread, sent her pics of the home button and everything. Now her exact words after chatting and asking me questions like “was the phone warm when you found it in that condition” ect, she said after doing some digging apparently this issue is “apparent and recognized”. So yes this issue is recognized by Apple so guys do not give up. Be persistent. Chat with an advisor and explain the situation, she set me up with a repair, I now have a case created with all of her evidence toward my case. I’m going into Apple tomorrow to get this fixed, for FREE, once and for all! She said if they give me trouble to refer to my case number and ask for a manager. I will let you guys know what happens tomorrow!!! Keep being persistent and do not pay these people to fix this phone when it’s their fault. Good luck guys

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255 replies

May 31, 2018 9:37 PM in response to Emcampb2

I bought an iphone 8 2 months ago after two week there was a crack also on thd homebutton with no reason ! And no one is fixing or replacing my phone over here in lebanon !

Ive been using iphone since iphone four but i think iphone 8 was last iphone ! Costumer service is unfair !

Jun 11, 2018 11:48 AM in response to Emcampb2

I had the same issue, I finally saved the money to fix the button for $169, I got a call from Apple saying that they cannot fix it. How is Apple going to stand by their products if even the creator can’t fix it?

Sep 18, 2018 4:15 AM in response to Emcampb2

I literally have just looked at my phone to notice that I have a small crack through my home button also, so clearly not very happy! Is there anybody that knows a way to get apple to fix/replace my phone - I have only had it for about a month?

Oct 29, 2018 6:05 PM in response to Emcampb2

Same thing happened to me. I have an appointment with the Apple store this Thursday. Hoping for resolution. Amazing how the crack to the home button looks identical to the one on the picture posted here.

Yaaa1452

Level 1

4 points

Dec 26, 2018 4:52 AM in response to Drakmiz1l1lur

that’s great new for u and I’m happy for u,

i was wondering what u said to the advisor I’m 15 and I’m not sure what to say. My home button has a crack on it as well and doesn’t work so I’m using the accessabity touch at the moment, my phone was overheated when I touched it.

Sorry to bother you and hopefully u can help!

Feb 11, 2019 7:30 PM in response to mathew121

Has anyone had their home button repaired and had the same issue happen again?

Not interested in repairing mine and then have the same issue.

Is it possible to delete the use of the home button and just keep using assistive touch?

Coh209

Level 1

4 points

Mar 12, 2019 8:11 AM in response to Emcampb2

Has anyone had success getting Apple to pay for this when their phone is more than a year old? I just unplugged my iPhone 8 from charging and it was very warm and I noticed right away that the home button was cracked. It was not dropped and there are no other cracks on the phone. I don’t want to pay to have it fixed when I didn’t do anything to the phone to cause it. Phone is about 15 months old and not planning to get a new one for at least another year.

Csound1

Level 9

60,063 points

Jan 12, 2018 6:42 AM in response to kkuntscher

kkuntscher wrote:

this happened to me too. this is clearly a manufacturing defect and apple needs to replace these phones for their customers.

Nonsense.

Impreziv

Level 1

4 points

Jan 12, 2018 5:37 PM in response to Csound1

Csound1

Level 9

60,063 points

Jan 12, 2018 5:37 PM in response to Impreziv

Then I shall wish you all the luck in the world with your quest.

Impreziv

Level 1

4 points

Jan 12, 2018 5:39 PM in response to Impreziv

Impreziv

Level 1

4 points

Jan 12, 2018 5:47 PM in response to Csound1

Much appreciated. Thank you

Csound1

Level 9

60,063 points

Jan 13, 2018 7:42 AM in response to Impreziv

Glad to hear it.

Jan 13, 2018 7:57 AM in response to Impreziv

Lucky you!! I am still waiting and it has been over 15 days and still no response. From which country are you? I am from Malta and we don't have a Apple shop in Malt so it takes longer.

Jan 18, 2018 5:57 PM in response to yanamdance

This is EXACTLY what the crack on my home button looks like!

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iPhone 8/ 8 plus home button cracked