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Level 1

32 points

Missed calls not showing up

I've got a serious problem where my iPhone won't show recent missed calls until a few hours later. It's quite annoying, especially if I need to call someone back. I'm certain that I had Do Not Disturb turned off and the call sound and notification sounds up as I could still hear app notifications. I also know it's not my carrier's fault as I have WLAN calling turned on, and I'm able to receive phone-calls from other states. The issue seems to be for calls in-state (as far as I'm aware).

I would appreciate any help or advice that you could give me.

iPhone 7, iOS 11.1

Posted on Nov 10, 2017 3:15 PM

Best reply

AppleJoe

Community Manager

Posted on Nov 11, 2017 1:26 PM

Hello and welcome to Apple Support Communities pokeonimac,

I see that you're not receiving notification of incoming or missed phone calls. I can certainly understand the importance of being able to receive phone calls and I'd be glad to help.

Let's start by having you check your notification settings. Go to Settings > Notifications > Phone. Check to make sure the settings are set to "allow" and that the type of notification is set how you would like it.

The next thing you'd want to do is make sure that your iPhone is up to date with the latest version of software. The most current version (iOS 11.1.1). As with any update, it’s a good idea to back up your iPhone first using these steps:

How to back up your iPhone, iPad, and iPod touch

Update the iOS on your iPhone, iPad, or iPod touch

If you go through these steps and the issue still remains, reply back with the answers the following questions.

1. When did you first notice this issue?
2. Does this seem to happen when you're in a specific location?

Thank you for using Apple Support Communities.
Have a great day!

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