iPhone X - screen won't turn off

Try the basic troublesooting steps:

Force restart your device (1st section of following guide):

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

If nothing changes, since you've already tried to reset your network settings, I'd try to install a fresh copy of your iOS.

Make a full backup of your iPhone, and follow the steps provided to restore your device to factory settings, and set it up as new:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

The restore it from your previous backup.

If the issues still persist, I would contacte your nearest Apple Store and have your device inspected.

Regards

Giulio

Hey Guys, I probably should have posted this a week ago but I wanted to make sure this worked. I had Apple replace the phone and the issue of screen not turning off persisted so I knew it was hardware related becasue what are the chances of that defect occurring in 2 iPhone X's. Anyway I kept digging around and finally found the fix, I want to remind you that my iPhone X exhibited this issue contentiously, in fact the average battery usage was around 50% just for "Home Lock screen" So what I did to fix this issue was go to settings > Face ID & Passcode > Turn Off Passcode. I then rebooted the phone and turn passcode back on, now keep in mind it may disable some other things like Apple Pay etc but was able set that up again quickly.

I can confirm its been running perfectly 100% for at least 10 days. I would be interested to see if this works for others and if it does please mark this response as helpful. Good Luck 😉

I’m having the same issue, my home lock screen just stays lit randomly and won’t turn off unless I hit the sleep button, this happen all everyday. This is my second iPhone X I had it replaced with a brand new one cause I was still within the 2 week refund period. Did the same restore from my iPhone 7 Plus and unfortunately the problem still persists. I’m thinking it’s software but why is the issue happening on the 2017 released phones?

Same exact problem is happening to me. Screen won’t turn off unless I press the sleep/wake button. Issue goes away after a reboot. Then everything is fine for a day or so. Then, back to square one. What is Apple saying about this? Is it software or hardware related? If hardware, are they replacing these faulty iPhone Xs?

I’m having the same issue. New iPhone X, if I touch the screen to wake but don’t unlock it, it simply sits there and never turns off. Have not tested with other notifications yet. Will also shut down and restart now.

Hi,

Just to add this has also been happening to me and I've also noticed 'raise to wake' could be bugged also. The phone is turning on by its self (without a notification) in my pocket then staying on, subsequently draining the battery as you wouldn't notice your phone is constantly staying turned on inside your pocket. I appreciate raise to wake might very well turn on within my pocket due to leg movement but it shouldn't be staying on indefinitely.

Tested the notification bug and my phone does stay on constantly after a notification even with a 30 second timer. Restarted (normal restart) the phone and it's since resolved the notification issue but for how long?

Just adding my name to the list of users with this issue. My iPX is a week old, fully updated, memory about 1/2 full and OS was transferred from my previous 6s+. This issue started yesterday. A reboot just now seems to have corrected the issue, for now. I do have "shake to undo" enabled as mentioned in a previous post. I'm going to leave it enabled, for now, to see if it this is somehow related.

I have the same issue. I have to hard reset my iphone everyday, and it will "fix" the problem for a short period, but problem will come back a day (max) later. I have just tried the "turn off the passcode" trick, will see how it goes.

Apple, PLEASE find a permanent fix to this problem. I have brought my iPhone X to the Apple Store, and they told me it was my screen protector that's causing the problem (which I highly doubt).

Hi All,

I just wanted everyone to know I no longer have this issue. Here is what I did: I scheduled and appointment at the Apple store. I talked to an Apple "genius" and explained the problem. He did a "FIRMWARE" upgrade (make sure to push for one yourself if they do not suggest/recommend it) and told me that if the issue persisted, to come back and they would give me a new phone (which I did not care for - since my iPhone was still brand-new, I just wanted the issue gone). Firmware upgrade took about 15 mins to complete. THAT FIXED THE ISSUE. Apparently, Apple has been having tons of issues with IOS 11. Anyhow, I hope this helps some of you out there!

There has to be another way. I cannot use this option as mine is a work phone and due to security protocols I cannot remove the passcode. My phone is chewing 25-60% a day just sitting on my desk. I shouldn't have to charge my phone during the day when it has minimal usage. Boo!

Hi Hamish,

I joined the apple community to specifically answer this question because it was annoying me so much. My iPhone X started to display the same issue. A soft/hard rest fixes the problem but only temporarily.

Once my phone entered it's 'not going to sleep on lock screen' mode I noticed something else strange occurring. When using Spotify or iTunes, my phone's music would stop whenever I pressed the sleep/wake button or if the phone went onto standby by itself while Spotify was open. This is not usual behaviour as obviously the music never usually stops when the screen is turned off.

After a bit of digging into similar 'music stopping' situations, this seems to happen on both iPhone X and iPhone 8 devices and it appears related to apple pay. I don't use apple pay personally, but I have a sticky bank tag on my phone cover right where the NFC chip is which I use for credit card payments. It uses it's own NFC chip. But whenever I payed for something with my bank tag, the screen would light up and 'notify' me to try using apple pay. After that, phone enters 'not going to sleep on lock screen' mode and music would stop playing when pressing the sleep/button. Only option after that is to reset the phone.

The one thing that worked for me was to disable the notifications from Wallet (and therefore apple pay). I haven't had a problem since. Unfortunately, if you do you use apple pay, you might be out of luck with this work around.

I hope this helps you and/or others out there because it frustrated me for weeks.

Best of luck,

Anthony.

ntfredrickson, I think your mistaken I never said Apple has to replace phones that might have been someone else. However I had this issue real bad and it was an easy FIX! Just go into settings turn off passcode, restart the phone the go back and turn passcode back on again, the problem has never returned and FYI I do use Apple Pay.

Thank you very much for this tip! This was VERY frustrating.

I had a mixed alphanumeric pass code and had the problem. My wife continued on with her numeric passcode and didn't experience any problems.

It seems to work for now and am hoping for the best.

Don’t know if I’m late to this game but I rang Apple with this issue on Friday.

Since resetting all settings, my phone is working better than ever.

Settings

General

Reset

Reset all settings

Hope this helps!

If you use Face ID and have 'Require Attention for Face ID' turned off then the screen will stay on because it can see your face (as it is probably facing you!).

Turn this on and if you don't look at it the screen will go off.

You can test this by pointing the phone away from you and it should turn off after the required amount of time.

It worked for me. I hope this works for you too :-)