iPhone X shipping delays in Korea

I ordered iPhone X on Oct 27, 3 am EST and it was shipped on 11/07/17.

After it arrived in Incheon, Korea on 11/08/17 at 7:40pm, I have not received any further update, it has been sitting there for approximately 78 hours, is this normal?

UPS World Expedite service commits to deliver in 4-5 days, the expected delivery from day it is shipped is 8-9 days.


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iPhone 8 Plus, iOS 11.0.1

Posted on Nov 11, 2017 8:23 AM

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224 replies

Nov 24, 2017 8:40 AM in response to Sue7270

Mine left SKorea Wednesday heading to Anchorage, then immediately to Louisville. Spent yesterday in Louisville (guessing for holiday) and flew out today with delivery expected (Seattle region) by end of day. Don't give up hope. Once it finally makes it out of Asia it's fairly quick. I don't know what is happening in China but UPS told me all Apple shipments are being delayed out of China. As for the ping-ponging, that's just bizarre and I wish it hadn't happened to everyone.

Nov 24, 2017 10:36 AM in response to Parker_b115

Apple's delivery date is nothing more than an estimate, so sadly you should not count on seeing your X today. Based on several of the above posts, there's been some holdup in China, which again would be completely out of Apple's control. The good news is once it hits Anchorage, it moves through the system quickly, but given when your phone left Incheon, I would guess a Monday or Tuesday deliver date is what you'll see. UPS doesn't deliver these types of shipments on Saturday.

Nov 16, 2017 10:11 AM in response to ghubsch

Yeah!! My one is exactly the same as yours except mine was a day ahead of yours in china and mine only has an arrival scan in KR on 11/14 @ 7:30 (which showed up 11/13 in the am). I don't have the additional entry about clearance in KR. on 11/14. I got a text from UPS yesterday that it would be delivered by EOD today. I know it wouldn't matter to Apple one bit but I am thinking when I get back from vacation I am going to go pick it up and return all of it. I need a phone for my vacation and I think I'm ready to try something new.

Nov 16, 2017 2:06 PM in response to Ski Pro

I do know people who got their 256GB on the 3rd, they have done pre-orders for more than the US since I can remember, UPS has two major stopping points out of the original destination, Shanghai and Incheon. They are about the same distance to Anchorage. Apple also uses FedEx still (that is who delivered my coffee mates phone).

Nov 17, 2017 9:48 PM in response to jihui88

Apple's Terrible job shipping! Just finally received my UPS email showing my iPhone X has finally made it to the States yesterday. They now show I should have it Monday. That is 12 days after UPS received it. Ridiculous


You'd think because of this delay that Apple or UPS would have at least upgraded my delivery to Saturday.


Apple, you dropped the ball big time this time, Very disappointed.


Note, because I was disgusted with Apple's performance I tried to cancel, can't do that until it arrives Monday, if it does. Then I will return...


LOCATIONDATELOCAL TIMEACTIVITY
Portland, OR, United States11/17/20174:44 P.M.Arrival Scan
Louisville, KY, United States11/17/20173:02 P.M.Departure Scan
11/17/201712:02 P.M.Import Scan
11/17/20179:19 A.M.Arrival Scan
Anchorage, AK, United States11/16/201711:15 P.M.Departure Scan
11/16/20178:38 P.M.Arrival Scan
Incheon, Korea, Republic of11/17/20176:47 A.M.Departure Scan
Incheon, Korea, Republic of11/14/20177:30 P.M.Arrival Scan
ZhengZhou, China11/14/20174:26 P.M.Departure Scan
11/13/20174:00 P.M.The package is awaiting clearing agency review. / Your package was released by the clearing agency.
ZhengZhou, China11/10/20173:27 P.M.Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
11/10/20173:20 P.M.Your package is in transit. We're updating plans to schedule your delivery.
ZhengZhou, China11/08/201711:11 P.M.Arrival Scan
11/08/201710:40 P.M.Departure Scan
11/08/20179:39 A.M.The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
11/08/20176:21 A.M.The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
ZhengZhou, China11/08/20175:00 P.M.Origin Scan
China11/08/20174:17 A.M. (ET)Order Processed: Ready for UPS

Nov 20, 2017 9:13 AM in response to Ski Pro

You do understand how shipping works right? Once the phone is out of Apple's hands and in the hands of the shipper, Apple has no control over the shipment. If you want to moan and whine like an entitled child, feel free. But this isn't the place to do it as you clearly don't have a question to ask and this is a user to user technical support forum, not a rant forum. Take your angst out where it belongs, which is with UPS.

Nov 20, 2017 1:40 PM in response to lobsterghost1

Just so you know. UPS just bounces you back to Apple. Both companies are badly mishandling this iPhone launch. I have received several conflicting notifications from both companies. I have had to cancel or reschedule appointments several times. On the morning the iPhone was delivered I received emails from both of them that the shipment would be rescheduled for another day. As much as I like Apple products, I do believe we were played by Apple.

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iPhone X shipping delays in Korea

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