iPhone X not working with Carplay

Just received my new iphone X and plugged it into my new 2018 Audi A4 to find it does not function with it. In the connection manager it comes up but then the phone vibrates and it disables it. I have attempted the following:

  • resetting the network settings
  • Deleting and re-adding on both sides the Bluetooth connection
  • Different cables
  • Different phones (iPhone 7 works with no issue on iOS 11.1 and 11.1.1)
  • Different Car 2016 Cadillac ATS (Other phones work)


I believe this is an iPhone X specific problem. Any other ideas or suggestions would be appreciated.

Posted on Nov 11, 2017 10:16 AM

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32 replies

Jan 24, 2018 11:46 AM in response to davidsoto

Hi, I just unpacked my new iPhone X and after configuration I’ve faced the same problem too. I have the newest Q7. Other iPhones are working just fine.


I somehow can’t believe that a company like apple don’t manage to get their most expensive phone to not miss such a basic bulletproof function which exists since longer time! It’s a simple basic test case guys... very disappointing!


Pls fix soon and have a check within your QA team...

Nov 20, 2017 11:04 PM in response to gibroomhall

gibroomhall wrote:


Not yet, the car is a 3-month-old 2017 model so the chances of a head unit update are slim. + Apple know about it and assure me they are working on it so I'm holding out for a response after speaking to support again tonigh. I've submited further diagnostics but they can't give a date for a fix.

I'm being updated on Friday so will post here should I get any further useful information.

Not great being honest & now 2 weeks + with the problem and outside the return window.


Well, I am glad they are working on it. The last update fixed my issue. Good Luck!


User uploaded file

Nov 15, 2017 2:03 PM in response to gibroomhall

Restoring is not "jumping through hoops" it takes about 20 minutes and solves a lot of issues. You would rather complain and bad mouth Apple than try the easy solutions. I am not having these issues. Please keep answers straightforward and to the point only addressing issues people are having. If you have a complaint post it here -Feedback - iPhone - Apple

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iPhone X not working with Carplay

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