iPhone X not working with Carplay

It is a known fault that was supposed to be fixed yesterday according to support when I spoke to them. Carplay is not working with many cars, not just Audi but there is nothing on the web to save you the hassle of a 30 min phone call and the usual jumping through hoops of backup to iTunes > restore > replicate problem.

Once you have wasted that time Apple admit that they are hoping to solve with a software update.

FYI my car works as expected with 6S, 7, 7+(my own), 8 & 8+ as I spent the first day borrowing as many different handsets from colleagues to eliminate the car from the equation. It is unique to the X at the moment.

The X obviously does work with the majority of vehicles but there are a small minority of manufactures & models that it does not currently work with and will not until a fix a found.

gibroomhall wrote:

Not yet, the car is a 3-month-old 2017 model so the chances of a head unit update are slim. + Apple know about it and assure me they are working on it so I'm holding out for a response after speaking to support again tonigh. I've submited further diagnostics but they can't give a date for a fix.

I'm being updated on Friday so will post here should I get any further useful information.

Not great being honest & now 2 weeks + with the problem and outside the return window.

Well, I am glad they are working on it. The last update fixed my issue. Good Luck!

I am currently working with AppleCare Technical support on my issue and apparently it is a known issue and there no proposed resolution at this time. Just keep updating the software and eventually we will have a fix, as this problem will not resolve itself by just magic, like we want.

Regards,

Colton G.

Have you contacted the dealer to see if an update is available for your X? I am having the same issue on a Ford and the head unit indicates an update is needed for my car stereo.

This is happening to me as well with my 2016 BMW. Was on the phone with Apple for 45 min only to learn a factory reset was my only option. Total waste!

Restoring is not "jumping through hoops" it takes about 20 minutes and solves a lot of issues. You would rather complain and bad mouth Apple than try the easy solutions. I am not having these issues. Please keep answers straightforward and to the point only addressing issues people are having. If you have a complaint post it here -Feedback - iPhone - Apple

It is not a car issue, it is a phone issue. Don't be fobbed off. I've been in contact again tonight and basically been told to wait (as long as it takes) for a fix. Not good enough. Very unhelpful. Disapointed, considering returning under SOGA in UK. I would reccomend anyone who values CarPlay avoids the iPhoneX until it is sorted as it is a lottery as to if it will work with your car.

My iPhone 8+ and iPad Pro quit working with Apple Play last week. Tried different patch cords, various UBS ports, resetting, was able to get my Bluetooth working, however nothing else. Tried a Samsung phone and the same problem is occurring.

Set up CarPlay with your iPhone - Apple Support

Also, isn't there a section in the settings just for carplay? settings>general>carplay.

Correct it does. However, I would rather be told 'there is a known issue with iPhone X and carplay & we are working on a fix, in the meantime if you wish to carry out a restore to see if it solves it, please do'.

As opposed to being forced to carry out a restore before admitting to a known fault.

If I had been told that straight away I would have left it at that and awaited the fix.

Incidentally, I was also offered a replacement handset, which I declined with it being a software fault to avoid the further inconvenience of wiping the current handset, posting it back and then setting up a new one, only to have the same fault manifest itself.

I have already provided feedback as such, but thanks for pointing the process out.

For the record I am using an iPhone X with CarPlay in a 2016 Honda Civic and it works great. Prior to getting the X, I had a 6+ and with iOS 10 had all kinds of problems. Things got better with the 6+ with iOS 11 but I have not had one single issue with CarPlay since I started using the X.

So, unfortunately, the issue(s) you are running into are unique to you and not indicative of the iPhone X. But I feel for you as I was running into all kinds of problems with iOS 10.

Not yet, the car is a 3-month-old 2017 model so the chances of a head unit update are slim. + Apple know about it and assure me they are working on it so I'm holding out for a response after speaking to support again tonigh. I've submited further diagnostics but they can't give a date for a fix.

I'm being updated on Friday so will post here should I get any further useful information.

Not great being honest & now 2 weeks + with the problem and outside the return window.

Interesting. I have a 2016 Civic Touring and Car Play worked worked great with my 7 Plus, but rarely if ever will connect to my new iPhone X. Most everything else works fine except Car Play and especially Pandora.

I’ve been waiting patiently for an update. It’s been over a month. My google maps, Waze and alerts when I’m in the car are all muted, as well as google maps and Waze do not work properly and the arrow, which is your car, just kinda floats around. Really frustrating considering the cost of this phone.