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Question: Using Face ID to approve family purchases

I'm sure that after I set up my iPhone X last weekend I was able to approve family purchase requests with Face ID. Now, for every request I get (and with 3 kids I get lots of them!) I'm being forced to type in my Apple ID password, which is frustrating given how complicated they have to be these days to be considered secure.


I've checked every setting I can find, turned relevant settings off and back on, and even removed the Apple ID from my phone entirely and set it back up again. But sadly, it still wants me to type in the full password. Interestingly, it still lets me use Touch ID on my iPad to approve so it seems to be specific to the iPhone X/Face ID combo.


Has anyone else experienced this and found a way to correct it?

iPhone X, iOS 11.1

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Nov 23, 2017 3:54 PM in response to JG70 In response to JG70

I am facing the exact same problem. Please fix this. It's a painful experience having to input that long long Apple ID password every time my kids want to buy some app. Face ID is supposed to be safe. So PLEASE FIX.

Nov 23, 2017 3:54 PM

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Nov 29, 2017 6:44 PM in response to anypats In response to anypats

What is the proper way to submit feedback?


I’d like to give them plenty of feedback on how annoying the lack of FaceID with APP store Famiky Share purchases is!!! Not to mention all the other crappy problems with this $1,100 piece of JUNK! Wish I would NEVER HAVE UPGRADED! My 7Plus was a WAY better device. iPhoneX = epic Apple FAIL!!

Nov 29, 2017 6:44 PM

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Dec 10, 2017 4:03 PM in response to arbitadams In response to arbitadams

Apple simply didn't enable using Face ID for approving family purchases. Nothing is wrong, since its working as they decided it should work. If you or any of the other posters would like Apple to change this, use the link anypats provided above to ask them to change this. That's all any of you can do.

Dec 10, 2017 4:03 PM

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Dec 14, 2017 6:15 AM in response to rbrylawski In response to rbrylawski

At least we know this inconvenience was intentional. But it begs the question why? The whole point of having biometric auth is to save us from typing in a massively complex password every time we need to get an app. I have four kids. Teens! Do you have any idea how many requests I get? My carpal tunnel is bad and getting worse. Soon I will need a helper monkey. Please, please turn on face authentication for parental approvals.

Dec 14, 2017 6:15 AM

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Dec 14, 2017 6:23 AM in response to arbitadams In response to arbitadams

We are ALL users on this forum. Apple isn't here, isn't reading and won't take action on any request here. So asking any of us to turn anything on, will get you nothing. But I do recommend you provide feedback to Apple directly via this link: Feedback - iPhone - Apple

Dec 14, 2017 6:23 AM

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Question: Using Face ID to approve family purchases