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Level 1

34 points

Using Face ID to approve family purchases

I'm sure that after I set up my iPhone X last weekend I was able to approve family purchase requests with Face ID. Now, for every request I get (and with 3 kids I get lots of them!) I'm being forced to type in my Apple ID password, which is frustrating given how complicated they have to be these days to be considered secure.

I've checked every setting I can find, turned relevant settings off and back on, and even removed the Apple ID from my phone entirely and set it back up again. But sadly, it still wants me to type in the full password. Interestingly, it still lets me use Touch ID on my iPad to approve so it seems to be specific to the iPhone X/Face ID combo.

Has anyone else experienced this and found a way to correct it?

iPhone X, iOS 11.1

Posted on Nov 11, 2017 1:20 PM

Best reply

ModuliSpace

Level 1

9 points

Posted on Nov 23, 2017 3:54 PM

I am facing the exact same problem. Please fix this. It's a painful experience having to input that long long Apple ID password every time my kids want to buy some app. Face ID is supposed to be safe. So PLEASE FIX.

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53 replies

mjcny123

Level 1

9 points

Jan 30, 2018 2:21 PM in response to panchososa694

its working in 11.3 beta 1 so I would consider that less than speculation. 😮

anypats

Level 7

21,283 points

Jan 30, 2018 3:45 PM in response to mjcny123

Discussion beta software in this forum also violates the terms of service.

Feb 4, 2018 6:17 AM in response to JG70

Here is how to set Face recognition so it stays on for your App Store purchases.:

Go to: SETTINGS

Choose: FACE ID & PASSCODE

There. You’re all set.

~Peace

Feb 6, 2018 11:00 AM in response to Socks_7

Hilariously monotonous, I agree! Let the people vent! 😁

Feb 16, 2018 10:54 AM in response to mjcny123

Stop send email please

KevRing

Level 1

4 points

Mar 12, 2018 1:13 PM in response to lobsterghost1

Same issue here... it is really annoying that I have to put in my AppleID pswd every time! I have sent the feedback to Apple using the link provided above.

00mdb00

Level 1

4 points

Mar 29, 2018 6:10 AM in response to lobsterghost1

I believe I saw that this will be corrected in the iOS 11.3 release. Doesn’t make sense to be able to use the Face ID feature on everything but family share approval.

Mar 29, 2018 6:19 AM in response to 00mdb00

I guess people will know for sure when 11.3 is released.

Using Face ID to approve family purchases