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Using Face ID to approve family purchases

I'm sure that after I set up my iPhone X last weekend I was able to approve family purchase requests with Face ID. Now, for every request I get (and with 3 kids I get lots of them!) I'm being forced to type in my Apple ID password, which is frustrating given how complicated they have to be these days to be considered secure.


I've checked every setting I can find, turned relevant settings off and back on, and even removed the Apple ID from my phone entirely and set it back up again. But sadly, it still wants me to type in the full password. Interestingly, it still lets me use Touch ID on my iPad to approve so it seems to be specific to the iPhone X/Face ID combo.


Has anyone else experienced this and found a way to correct it?

iPhone X, iOS 11.1

Posted on Nov 11, 2017 1:20 PM

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Question marked as Best reply

Posted on Nov 23, 2017 3:54 PM

I am facing the exact same problem. Please fix this. It's a painful experience having to input that long long Apple ID password every time my kids want to buy some app. Face ID is supposed to be safe. So PLEASE FIX.

53 replies

Feb 4, 2018 8:07 AM in response to Embrace peace in your life

Embrace peace in your life wrote:


Here is how to set Face recognition so it stays on for your App Store purchases.:


Go to: SETTINGS


Choose: FACE ID & PASSCODE


There. You’re all set.


~Peace

Nice of your to chime in, but sadly is not a correct answer. This will work for your own purchases, but will not work for approving "family" purchases for purchases made under Family Share plans.

Feb 16, 2018 10:50 AM in response to JG70

I have the same issue. I just had a live chat with Apple and they told me that face recognition is not and will not be an option for this because as it’s a family purchase you are likely to be related to that person and you might have the same facial attributes as one of your children. It’s apparently a safety measure to stop your kids from downloading an app and then using their face to approve it. Biggest lot of nonsense I’ve ever heard in my life

Using Face ID to approve family purchases

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