Using Face ID to approve family purchases

Question

Level 1

34 points

Using Face ID to approve family purchases

I'm sure that after I set up my iPhone X last weekend I was able to approve family purchase requests with Face ID. Now, for every request I get (and with 3 kids I get lots of them!) I'm being forced to type in my Apple ID password, which is frustrating given how complicated they have to be these days to be considered secure.

I've checked every setting I can find, turned relevant settings off and back on, and even removed the Apple ID from my phone entirely and set it back up again. But sadly, it still wants me to type in the full password. Interestingly, it still lets me use Touch ID on my iPad to approve so it seems to be specific to the iPhone X/Face ID combo.

Has anyone else experienced this and found a way to correct it?

iPhone X, iOS 11.1

Posted on Nov 11, 2017 1:20 PM

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Answer 1

Bigoz81

Level 1

4 points

Feb 16, 2018 10:50 AM in response to JG70

I have the same issue. I just had a live chat with Apple and they told me that face recognition is not and will not be an option for this because as it’s a family purchase you are likely to be related to that person and you might have the same facial attributes as one of your children. It’s apparently a safety measure to stop your kids from downloading an app and then using their face to approve it. Biggest lot of nonsense I’ve ever heard in my life

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Answer 2

Dec 31, 2017 2:25 PM in response to JG70

Hey All,

Here’s the link to give feedback directly to Apple. I just submitted mine. This is the best way to get their attention. They don’t monitor these forums.

https://www.apple.com/feedback/iphone.html

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Answer 3

JG70 Author

Level 1

34 points

Jan 3, 2018 1:43 PM in response to JG70

I have an update, but no solution as yet. I reported the issue to Apple and they've been running through a few diagnostics with me. The initial response was "it doesn't work with Touch ID either" but I pointed out that's not true because I do it all the time on my other devices. I then spent some time gathering logs off the phone and sending to them and the latest is they've asked me to install a profile and collect further logs.

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Answer 4

Jan 20, 2018 12:46 PM in response to JG70

Apple.com/feedback

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Answer 5

mjcny123

Level 1

9 points

Jan 30, 2018 2:08 PM in response to JG70

Fixed in 11.3

iOS 11.3 will allow parents to approve family purchases using Face ID - 9to5Mac https://apple.news/AAGY07JKvSW6duznMk07cQw

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Answer 6

mjcny123

Level 1

9 points

Jan 30, 2018 2:21 PM in response to panchososa694

its working in 11.3 beta 1 so I would consider that less than speculation. 😮

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Answer 7

Nov 23, 2017 3:54 PM in response to JG70

I am facing the exact same problem. Please fix this. It's a painful experience having to input that long long Apple ID password every time my kids want to buy some app. Face ID is supposed to be safe. So PLEASE FIX.

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Answer 8

Dec 14, 2017 6:23 AM in response to arbitadams

We are ALL users on this forum. Apple isn't here, isn't reading and won't take action on any request here. So asking any of us to turn anything on, will get you nothing. But I do recommend you provide feedback to Apple directly via this link: Feedback - iPhone - Apple

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Answer 9

Dec 26, 2017 7:01 AM in response to ralph950412

A problem would be something you can solve. Since it is operating as Apple intended, you don't have a problem. You do have something you may not like. You can provide feedback to Apple via this link: Feedback - iPhone - Apple

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Answer 10

Mar 29, 2018 5:47 AM in response to KerryNVan

KerryNVan wrote:

I’ve got the same issue. Super annoying to have it working fine on my 7 with thumb print then pay the premium to upgrade to the 10 and now have to punch in my security worthy password every time my 2 kids want a new app or something.

Apple please give us an ETA on when we can expect this to be fixed. Thank you

Not sure you know this, but Apple isn't here. This is a user to user support forum, and none of us can speak to Apple's future plans. If you want Apple to know this is something you want, you can provide feedback via this link: Feedback - iPhone - Apple

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Answer 11

Jan 10, 2018 10:25 AM in response to Sultan E

This is a user to user only forum. Apple isn't here. So telling us users to fix anything won't get you a thing.

Tell Apple you'd like to see this changed: Feedback - iPhone - Apple

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Answer 12

Feb 4, 2018 6:17 AM in response to JG70

Here is how to set Face recognition so it stays on for your App Store purchases.:

Go to: SETTINGS

Choose: FACE ID & PASSCODE

There. You’re all set.

~Peace

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Answer 13

meghub33

Level 1

4 points

Nov 27, 2017 4:38 PM in response to JG70

I’m having the same issue. Disappointing to find there is no fix for it. It’s hard to imagine Apple took away Touch ID and didn’t up their OWN apps for Face ID. Hope they fix this soon. I hate having to double click the power button to confirm my purchase as well.

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Answer 14

nisial

Level 1

4 points

Jan 7, 2018 4:44 AM in response to JG70

Same here, 3 kids as well smh. It’s a huge disappointment, especially when Face ID is used to approve anything you are able to download from your personal device.

Apple, please bring this feature back!

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Answer 15

Socks_7

Level 1

4 points

Jan 20, 2018 8:38 AM in response to lobsterghost1

The solution is turning it on so it is a problem as stated, considering Apple itself marketed Face ID as a "like-for-like" replacement for Touch ID. Which can be used to approve family requests. So it is either a problem (the solution as simple as turning it on) as stated, or Apple lied in their marketing. Your constant defense of Apple adds no value to this topic and is frankly annoying.

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