Level 3

546 points

Apple We've Got a Problem - High Sierra Shut Down Issue.....

All,

I am noticing an increasing amount of threads related to the High Sierra random shut down issue. Here is a quick synopsis of my experience so far. Given ALL of the troubleshooting below, I think this is a software issue with High Sierra and we may have to wait for future updates in the hopes that the issue is fixed. I hope this helps for those who are having this issue:

Here is what I have done so far:

1) Performed multiple SMC/PMU resets

2) Restarted my Mac in safe mode and then restarted again in normal mode

3) Restarted Mac in "recovery mode" and performed a First Aid within Disk Utility (no issues)

4) Performed two Apple diagnostic tests by restarting in diagnostic mode (no issues)

5) Installed Apple Supplemental Update and 10.13.1

6) Reinstalled High Sierra over itself with the latest installer

After doing all this, I still had the shut down issue, so I contacted Apple Support and took my Mac to the Apple Store. The Genius also ran their own hardware/diagnostic tests and did other troubleshooting. The Genius determined there were no hardware or other issues. After doing all this, Apple helped me perform an erase and install of the entire operating system and we performed a fresh install of High Sierra. I was careful to restore necessary apps from a backup without restoring all setting.......AND......STILL HAVING THE SAME ISSUE!!

Bottom line is that I think we have a software issue with the new High Sierra. There are no hardware issues with my Mac and there were absolutely no issues before the High Sierra upgrade. After performing all of the above troubleshooting, I am thinking that we might have to wait for future software updates to see if this issue is resolved. I am hoping that Apple is looking at this because there were also a few other folks at the Genius Bar with me who had similar issues on High Sierra.

I am glad to try and provide some logs or other diagnostics for Apple if this would help, but this is getting increasingly frustrating and I hope we can find a fix soon.

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Nov 12, 2017 6:56 AM

Top-ranking reply

BobHarris

Level 9

56,819 points

Posted on Nov 12, 2017 7:20 AM

As this is a user-to-user forum, you should consider filing a bug and providing the logs and such there

BugReporter (Free ADC (Apple Developer Connection)) account needed for BugReporter

<http://bugreporter.apple.com>

Anyone can get a free ADC account at:

<https://developer.apple.com/register/index.action>

NOTE: If you have panic reports, you could post them. Sometimes Panic reports can be useful

Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports

<http://support.apple.com/kb/ht2546>

<http://support.apple.com/en-us/HT200553>

The panic report should have "panic" in the file name.

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36 replies

jbiedlin Author

Level 3

546 points

Nov 12, 2017 7:33 AM in response to BobHarris

Hi Bob - Thanks for the reply. I will try and file the bug report. Unfortunately, there are no panic reports in the folder you mentioned above. I will keep looking in the folder and see if any panic reports are posted.

Thanks,

Joe

Dec 17, 2017 3:33 PM in response to jbiedlin

I'm having exactly the same issue (random shut-downs). I've been working on this with AppleCare and my Mac store for exactly one month. Have wiped everything from the hard drive...reinstalled High Sierra...even gone to the websites of my applications and downloaded fresh versions. But the issue persists. I have spent hours and hours and hours on this. So very frustrating.

Dec 17, 2017 4:59 PM in response to jbiedlin

I updated to 10.13.2 the day it came out, but it has had no effect. Yesterday while on the phone with Apple, it shut down four different times, each 10-15 minutes apart. I did everything they said and also reinstalled High Sierra and it shut down twice more today. Does anyone know if there's a relatively pain-free way of downgrading back to Sierra? It was very stable for me. I'd really love to be able to do it without erasing and restoring everything.

rutilate

Level 1

11 points

Dec 21, 2017 7:54 PM in response to jbiedlin

The challenge is that formatting is impossible if you upgraded to APFS. Sierra bootable disk won't reformat into Journaled, and High Sierra won't format in anything other than APFS. I don't know that Sierra will install on an APFS formatted disk, will it?

scalz8

Level 1

9 points

Jan 15, 2018 9:39 AM in response to Sxygrl46

I have the same problem too, and I am getting crazy. I spent money to buy another battery...indeed the technician did not know what else to do and he bought for me a battery and replaced it. Actually I was not in agreement with him, and, in fact, waste my money: the problem is still persistent. I cannot work without my mac and I am really upset.

scalz8

Level 1

9 points

Jan 16, 2018 2:01 AM in response to jayymacc

Dear jayymacc YOU SOLVED MY PROBLEM!

That's incredible. I spent 200 dollars to change the battery, it was completely useless.

Thanks to your suggestion to disable the ethernet, I worked perfectly during all this night, and succeeded on doing the backup (before I always was on mode "Preparing backup", completely frozen also after having removed the BackupInProgress file).

NOW I DON'T HAVE THE ETHERNET WORKING (actually I never use it), but can move back to work!!!

Please Apple, solve this bug and give me back my ethernet.

----->>> Anybody needs a used but perfectly working battery with 200 cycles? ;-) #$@$!#$@$%@!!!!

LYY17

Level 1

4 points

Jan 25, 2018 6:58 AM in response to jayymacc

Hi jayymacc. I tried your fix - are we still supposed to be able to see the AppleThunderboltNHI.kext file in /Extensions? I still see it there even though Terminal said it was renamed to .kext.BAK. And my laptop is still freezing and shutting down. Did I not do it right? Or is this fix just not working for me... Thanks for any thoughts.

Feb 21, 2018 3:00 AM in response to jbiedlin

Yes, A very similar finding with my MacBook Pro. I held off on the upgrade. But its Feb 2018 now and how long has Apple had High Sierra out on the market.. For the first time running numerous Macs on all Mac software versions in my Agency ( well since our 1st SE in 1987 ) Having Random shutdowns and shutdowns while in sleep mode is quite a major flaw. Is there any way to get a Time Machine backup to go back to an earlier software installation. I'm expecting Apple to have made this a one way trip too.

jazzdnny

Level 1

4 points

Feb 23, 2018 7:48 AM in response to jbiedlin

I am also having the same issue! Very frustrating To be working and all of a sudden the computer shuts down and comes up with a gray screen warning me that there’s a proble!

APPLE.. Please fix this! I believe it’s a software issue with High Sierra as well!

Dec 5, 2017 12:08 PM in response to Steve Mouzon

Well, that was premature. It just crashed while in Safe Mode. At least I got 2-3 hours out of it this time.

Dec 17, 2017 5:02 PM in response to BobHarris

I just checked for panic reports and found none, either.

rutilate

Level 1

11 points

Dec 22, 2017 7:42 AM in response to jbiedlin

Thanks for the response. The Sierra boot disk Utility won’t format the APFS drive, generating an error. Only the High Sierra boot disk utility would format.

Has that been your experience?

Sxygrl46

Level 1

4 points

Jan 14, 2018 11:40 AM in response to jbiedlin

I've been having the same issue as well for the past week or more.

Jan 19, 2018 12:28 PM in response to jbiedlin

27" iMac Fusion Drive, High Sierra 11.13.2

Same problem here. Just suddenly started to behave this way.

Jan 19, 2018 4:32 PM in response to jupiterclaws

Me too

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Apple We've Got a Problem - High Sierra Shut Down Issue.....