Level 3

546 points

Apple We've Got a Problem - High Sierra Shut Down Issue.....

All,

I am noticing an increasing amount of threads related to the High Sierra random shut down issue. Here is a quick synopsis of my experience so far. Given ALL of the troubleshooting below, I think this is a software issue with High Sierra and we may have to wait for future updates in the hopes that the issue is fixed. I hope this helps for those who are having this issue:

Here is what I have done so far:

1) Performed multiple SMC/PMU resets

2) Restarted my Mac in safe mode and then restarted again in normal mode

3) Restarted Mac in "recovery mode" and performed a First Aid within Disk Utility (no issues)

4) Performed two Apple diagnostic tests by restarting in diagnostic mode (no issues)

5) Installed Apple Supplemental Update and 10.13.1

6) Reinstalled High Sierra over itself with the latest installer

After doing all this, I still had the shut down issue, so I contacted Apple Support and took my Mac to the Apple Store. The Genius also ran their own hardware/diagnostic tests and did other troubleshooting. The Genius determined there were no hardware or other issues. After doing all this, Apple helped me perform an erase and install of the entire operating system and we performed a fresh install of High Sierra. I was careful to restore necessary apps from a backup without restoring all setting.......AND......STILL HAVING THE SAME ISSUE!!

Bottom line is that I think we have a software issue with the new High Sierra. There are no hardware issues with my Mac and there were absolutely no issues before the High Sierra upgrade. After performing all of the above troubleshooting, I am thinking that we might have to wait for future software updates to see if this issue is resolved. I am hoping that Apple is looking at this because there were also a few other folks at the Genius Bar with me who had similar issues on High Sierra.

I am glad to try and provide some logs or other diagnostics for Apple if this would help, but this is getting increasingly frustrating and I hope we can find a fix soon.

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Nov 12, 2017 6:56 AM

Top-ranking reply

BobHarris

Level 9

56,819 points

Posted on Nov 12, 2017 7:20 AM

As this is a user-to-user forum, you should consider filing a bug and providing the logs and such there

BugReporter (Free ADC (Apple Developer Connection)) account needed for BugReporter

<http://bugreporter.apple.com>

Anyone can get a free ADC account at:

<https://developer.apple.com/register/index.action>

NOTE: If you have panic reports, you could post them. Sometimes Panic reports can be useful

Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports

<http://support.apple.com/kb/ht2546>

<http://support.apple.com/en-us/HT200553>

The panic report should have "panic" in the file name.

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36 replies

rutilate

Level 1

11 points

Dec 22, 2017 10:06 AM in response to jbiedlin

Thanks for doing the digging. I did find that article; the challenge that I'm finding is that the High Sierra disk utility only reformats in APFS, and the Sierra disk utility throws an error when trying to format my APFS disk.

If I can get past the disk formatting issue, I should be golden.

jbiedlin Author

Level 3

546 points

Dec 22, 2017 12:10 PM in response to rutilate

Rutilate - instead of using the boot disk, try restarting your Mac in recovery mode and enter disk utility through recovery mode. You should be able to erase the drive and change the formatting within recovery mode. Once that is done, then try and restore from a Sierra backup (also while still in recovery mode).

jbiedlin Author

Level 3

546 points

Dec 6, 2017 12:38 PM in response to Steve Mouzon

Hi Steve,

Thanks for commiserating with me and sorry to hear that you are having the same issue. It is indeed frustrating. I believe that Apple released the 10.13.2 update today and I am hoping that this issue has been addressed in the update. I have just downloaded the update and will plan to test things out overnight.

As mentioned above, filling out a bug report and providing logs on bugreport.apple.com will also help to draw attention to this issue and get a fix. It definitely seems to be software related as opposed to a hardware issue. Have you also considered signing up for the Apple Public Beta Testing program? This is also an opportunity to test pre-release software and provide logs and bug reports to Apple.

Let's hope this is resolved with the recent update.

jayymacc

Level 1

4 points

Jan 7, 2018 1:39 AM in response to jbiedlin

This has worked for me :

Home | Random Shutdown on Macbook Pro

I removed the word "sudo" from stage 3.

Stage 5 (which is in Terminal in normal mode) just needs a space between the 3 elements of the command as obviously you can't do line breaks as written here.

You need to be back in recovery mode/Terminal for stage 7 which re-enables the System Integrity Protection which would normally stop you tinkering with the rogue extension which appears to be implicated in the problem.

Dec 17, 2017 5:02 PM in response to BobHarris

I just checked for panic reports and found none, either.

rutilate

Level 1

11 points

Dec 22, 2017 7:42 AM in response to jbiedlin

Thanks for the response. The Sierra boot disk Utility won’t format the APFS drive, generating an error. Only the High Sierra boot disk utility would format.

Has that been your experience?

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Apple We've Got a Problem - High Sierra Shut Down Issue.....