Apple We've Got a Problem - High Sierra Shut Down Issue.....

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Level 3

546 points

Apple We've Got a Problem - High Sierra Shut Down Issue.....

All,

I am noticing an increasing amount of threads related to the High Sierra random shut down issue. Here is a quick synopsis of my experience so far. Given ALL of the troubleshooting below, I think this is a software issue with High Sierra and we may have to wait for future updates in the hopes that the issue is fixed. I hope this helps for those who are having this issue:

Here is what I have done so far:

1) Performed multiple SMC/PMU resets

2) Restarted my Mac in safe mode and then restarted again in normal mode

3) Restarted Mac in "recovery mode" and performed a First Aid within Disk Utility (no issues)

4) Performed two Apple diagnostic tests by restarting in diagnostic mode (no issues)

5) Installed Apple Supplemental Update and 10.13.1

6) Reinstalled High Sierra over itself with the latest installer

After doing all this, I still had the shut down issue, so I contacted Apple Support and took my Mac to the Apple Store. The Genius also ran their own hardware/diagnostic tests and did other troubleshooting. The Genius determined there were no hardware or other issues. After doing all this, Apple helped me perform an erase and install of the entire operating system and we performed a fresh install of High Sierra. I was careful to restore necessary apps from a backup without restoring all setting.......AND......STILL HAVING THE SAME ISSUE!!

Bottom line is that I think we have a software issue with the new High Sierra. There are no hardware issues with my Mac and there were absolutely no issues before the High Sierra upgrade. After performing all of the above troubleshooting, I am thinking that we might have to wait for future software updates to see if this issue is resolved. I am hoping that Apple is looking at this because there were also a few other folks at the Genius Bar with me who had similar issues on High Sierra.

I am glad to try and provide some logs or other diagnostics for Apple if this would help, but this is getting increasingly frustrating and I hope we can find a fix soon.

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Nov 12, 2017 6:56 AM

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Answer 1

Top-ranking reply

BobHarris

Level 9

56,819 points

Nov 12, 2017 7:20 AM in response to jbiedlin

As this is a user-to-user forum, you should consider filing a bug and providing the logs and such there

BugReporter (Free ADC (Apple Developer Connection)) account needed for BugReporter

<http://bugreporter.apple.com>

Anyone can get a free ADC account at:

<https://developer.apple.com/register/index.action>

NOTE: If you have panic reports, you could post them. Sometimes Panic reports can be useful

Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports

<http://support.apple.com/kb/ht2546>

<http://support.apple.com/en-us/HT200553>

The panic report should have "panic" in the file name.

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Answer 2

jbiedlin Author

Level 3

546 points

Dec 17, 2017 5:15 PM in response to Steve Mouzon

Hi Steve,

Sorry to hear that the latest update did not make a difference for you. The 10.13.2 update seemed to work for me and I have had no further issues.

So, the easiest way to downgrade back to Sierra is to create a bootable install disk of Sierra. If you search bootable install Sierra there should be a number of articles that will explain it and you can do this very easily through Terminal. Basically, you have to download the Sierra installer and then you run a command that will put the installer on a thumb drive. You will then have to restart your Mac and boot to the thumb drive and you should be able to install Sierra. Here is also a good MacWorld article that explains some options:

https://www.macworld.co.uk/how-to/mac-software/how-remove-macos-high-sierra-down grade-3581872/

While not ideal, the easiest way is to do an erase and install and then restore your files from a Sierra backup if you have one. It doesn't take that long and this is the cleanest and best way to get your computer back running the way you liked it with Sierra.

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Answer 3

scalz8

Level 1

9 points

Jan 22, 2018 9:02 AM in response to scalz8

One update: I worked with no problem with the mac for many days. Then I tried to install again the ethernet/thunderbolt NHI driver.

And booom: the device started switching off again.

This happened severl times.

Then I removed again the driver and the unit started working properly again.

So, I can say that this is repeatable.

I tried installing the latest sw release (last week) hoping that it would have helped, giving me back my ethernet working. But it didn't.

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Answer 4

jbiedlin Author

Level 3

546 points

Dec 22, 2017 1:15 AM in response to rutilate

rutilate - if you are going to revert back to Sierra you will have to perform the erase and install option due to the formatting - you are correct on that. You can use the Sierra bootable disk to boot your computer onto the boot drive and then you should choose the disk utility option to erase your hard drive. Once you erase the drive, you can then select "Mac OSX Extended Journaled" for the new formatting and then reinstall Sierra. Does that make sense?

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Answer 5

jbiedlin Author

Level 3

546 points

Dec 22, 2017 8:03 AM in response to rutilate

hi rutilate - so, I actually have not downgraded myself as I was able to get my MB Pro running well with the latest 10.13.2 upgrade. The issues I was having after upgrading to High Sierra now seem to be fixed, so I thankfully did not have to do a full downgrade. I had researched it quite a bit though What you are saying makes sense though. If your Mac is currently running High Sierra and formatted with AFPS, then that seems logical that you would have to use the High Sierra bootable disk in order to reformat the drive. As long as you are able to reformat to Mac OS Extended (Journaled) then you should be good for the downgrade. Once you reformat, then you can restore your Mac from a prior Time Machine backup of Sierra if you have one. This would probably be easiest.

Here is another article I found that also explains the process and is consistent with what you explained.

http://osxdaily.com/2017/10/12/downgrade-macos-high-sierra/

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Answer 6

BobHarris

Level 9

56,819 points

Feb 23, 2018 8:11 AM in response to jazzdnny

Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports

<http://support.apple.com/kb/ht2546>

<http://support.apple.com/en-us/HT200553>

The panic report should have "panic" in the file name.

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Answer 7

BobHarris

Level 9

56,819 points

Apr 30, 2018 7:25 PM in response to dazman0406

apple please sort out an update to this software problem

This is a user-to-user technical support forum. Apple is not reading the posts.

If you wish to communicate with Apple, there is the "Contact Support" link at the top of this page. You can also send macOS Feedback

<https://www.apple.com/feedback/macos.html>

They will not reply, but it does get read.

And finally, you can file a bug report

BugReporter (Free ADC (Apple Developer Connection)) account needed for BugReporter

<http://bugreporter.apple.com>

Anyone can get a free ADC account at:

<https://developer.apple.com/register/index.action>

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Answer 8

jbiedlin Author

Level 3

546 points

Dec 22, 2017 12:10 PM in response to rutilate

Rutilate - instead of using the boot disk, try restarting your Mac in recovery mode and enter disk utility through recovery mode. You should be able to erase the drive and change the formatting within recovery mode. Once that is done, then try and restore from a Sierra backup (also while still in recovery mode).

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Answer 9

Apr 30, 2018 3:36 PM in response to jbiedlin

i have this problem to , my iMac 5k {6months old}has been in to melrose mac and they report no hardware problems whats so ever.

worked for awhile day after then today 10 shut downs in the space of 15 minutes , had to unplug the computer each time.

i have removed all auto strap apps form starting ie dropbox , box and fingers crossed its working so far.

apple please sort out an update to this software problem

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Answer 10

Dec 5, 2017 11:45 AM in response to jbiedlin

I have exactly the same problem, and have done exactly the same things, with exactly the same result... it's still randomly shutting down. The only difference is the length of time in between shutdowns. Sometimes, it'll do it every hour or two; other times, it'll do it every 10-15 minutes. This morning, it was doing it almost every 5 minutes rendering my MacBook Pro essentially useless. The only thing I've found that works (so far) is to restart in safe mode and just leave it that way. Of course, that disables a lot of stuff and leaves the user experience really jagged, but at least that's nominally useful. But if there isn't an update that fixes this by the time I get back in the US this weekend, I'm going to take it in to the Apple Store and have them help me downgrade it back to Sierra.

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Answer 11

Mar 17, 2018 5:04 AM in response to jbiedlin

Hi...don't know if this will help....I noticed the problem on my High Sierra Mac Pro only after I put Firefox on my dock and installed Endnote X8x so I figured something about one or both of those were the likely culprits. I got rid of Firefox on my dock and my problem fixed.

Well...so far so good.

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Answer 12

nonsurez

Level 1

4 points

Apr 16, 2018 3:41 PM in response to jbiedlin

High Sierra bugs are still present even with the new 10.13.3 update. I accidentally upgraded to High Sierra last month and it's been nothing but problems. Previously was on El Capitan with no issues.

Main Issues:

• Sometimes iMac will not wake up from sleep/power saving mode. I have to pull the power cord and restart manually. I'm forced to either power down constantly or leave iMac running with screen saver on. Otherwise it's 50/50 I have to pull the cord to restart it.

• Occasionally freezes, lags and/or shuts down iMac all together while running Adobe programs (Photoshop esp.)

• Terminal won't recognize my password thus I can't make a USB boot drive to downgrade (smh)

I've tried everything from attempting to downgrade back to El Capitan (can't, see above on terminal), re-installing Adobe software, re-installing High Sierra, reset PRAM, safe mode, fixing permission errors, and creating new user/admin acct, etc. I even spoke to an Apple rep via phone and he basically suggested everything I already did. Nothing works. This update is ruining my editing bay. No happy Apple. Was going to upgrade to a new iMac but now I'm hesitant if the "latest and greatest" OS is so flawed.

iMac Late 2012

2.9 GHz Intel Core i5

10.13.3

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Answer 13

scalz8

Level 1

9 points

Jan 25, 2018 7:02 AM in response to LYY17

Hello Lyy17, if I make an "ls", this is what I get:

ls /System/Library/Extensions/AppleThunderbolt*

/System/Library/Extensions/AppleThunderboltDPAdapters.kext:

Contents

/System/Library/Extensions/AppleThunderboltEDMService.kext:

Contents

/System/Library/Extensions/AppleThunderboltIP.kext:

Contents

/System/Library/Extensions/AppleThunderboltNHI.kext.BAK:

Contents

/System/Library/Extensions/AppleThunderboltPCIAdapters.kext:

Contents

/System/Library/Extensions/AppleThunderboltUTDM.kext:

Contents

So, I think you should find the file/folder only with the .BAK extension.

Otherwise, probably, you did not disable it correctly.

ciao

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Answer 14

Bueller

Level 1

13 points

Jan 25, 2018 7:38 AM in response to jbiedlin

Same problem with me for both 10.13.2 and the new 10.13.3 updates. Forces me to restore back to my last good 10.13.1 backup and at that point, EVERYTHING works perfectly. I'm not able to upgrade at all at this point. I also took iMac to Genius bar. Hmmmmm... Recommendation was to reinstall new OS and reload all of my APPS from day 1 manually. Yeah, right. Everything has always run perfectly even including 10.13.1 yet now "I" have a problem and also there as so many with posts on these forums having problems. We need HELP, not excuses... Really hacked at this point.

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Answer 15

arndale1

Level 1

8 points

Mar 2, 2018 3:00 AM in response to jbiedlin

If its any help I had the same problem with my mac mini since 2011. I bought some software - caffeine - which resolved the issue. Just upgraded to an Imac and I'm having the same issue even with the caffeine app running.

I wouldn't hold your hopes for apple to do anything since to my knowledge this problem has for me existed since 2011 ***

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