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Question: iTunes Genius won't turn off and is stopping iCloud Music Library from syncing

I can no longer update my iCloud Music Library because I get an error stating the Genius cannot be updated and that I need to turn it off and back on. It says to go to File > Library > Turn Off Genius to turn it off and then back on BUT Turn Off is not an option, only Update is.


What do I do?

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What I found as a solution is to go to iTunes Preferences > General and uncheck iCloud Music Library because Genius won't turn off while that is engaged. Once I unchecked it and let it delete the Genius info and then I turned it back on, it was fixed!

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Nov 13, 2017 10:43 AM in response to heikkifromespoo In response to heikkifromespoo

What I found as a solution is to go to iTunes Preferences > General and uncheck iCloud Music Library because Genius won't turn off while that is engaged. Once I unchecked it and let it delete the Genius info and then I turned it back on, it was fixed!

Nov 13, 2017 10:43 AM

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Nov 13, 2017 11:18 AM in response to Anthony Adams In response to Anthony Adams

Well, I may try that once the process (currently gathering info from iTunes library) finishes and most probably fails. Mind you, I had never used Genius before I got the error message. Therefore, I for the first time turned it on just in case but it didn't help. In my case, every time the process fails the system itself unchecks the iCloud box.

Nov 13, 2017 11:18 AM

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Nov 18, 2017 5:49 AM in response to heikkifromespoo In response to heikkifromespoo

It appears that my iTunes Library.itl was corrupted. With the help of Apple support we created a new iTunes library and I moved all the songs there. Now the iCloud sync is in progress. Unfortunately, Date Added for all the iTunes content will be the date on which you rebuild the library. I also need to try and export my playlists from the old library and import them back to the new.

Nov 18, 2017 5:49 AM

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Nov 18, 2017 6:22 AM in response to heikkifromespoo In response to heikkifromespoo

See Empty/corrupt iTunes library after upgrade/crash. If date added is important to you then reverting to an older uncorrupted version of your database, then trying to bring that up to date with the contents of the media folder, might be the way to get that information and your playlists as well.


tt2

Nov 18, 2017 6:22 AM

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Question: iTunes Genius won't turn off and is stopping iCloud Music Library from syncing