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Question: iPhone X not waking up when pressing side button

Every now and then, my phone isn't waking up when I press the side button. If I wait a few seconds and press again, Apple Pay pops up, so the first press was recognised.


Is anyone else having this issue or should I see what Apple say? I've rebooted, though not tried a full factory reset yet.

iPhone X, iOS 11.1

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Nov 13, 2017 12:18 PM in response to chistery In response to chistery

Hello,

What to do if a button or switch isn't working

  1. Restart your device. If you can't restart your device, try to force restart it.
  2. Remove any protective films and cases that might block the button or switch.
  3. Check for debris or dirt around the button or switch, and clean with a soft cloth.

If you need help with Touch ID, learn what to do.

If the button or switch still isn't working, is damaged, or works intermittently, you might need to set up service for your device. Contact Apple Support, then follow the steps to complete your service request.


From:

About the buttons and switches on your iPhone, iPad, or iPod touch - Apple Support

Nov 13, 2017 12:18 PM

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Nov 13, 2017 12:38 PM in response to Gus In response to Gus

Gus wrote:


I can confirm that pressing the Side button on the iPhone X does wake and/or sleep the iPhone, as it does on my iPhone X.

OK, thanks. My iPhone X is still in transit - arriving in a few days - so I cannot confirm or deny.


Good info, thanks.

Nov 13, 2017 12:38 PM

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Nov 13, 2017 12:41 PM in response to Gus In response to Gus

Thanks. I did. I got the default response of force restart, reset settings, then a full wipe, so I'm trying it in order as I don't really want to do a full wipe.


Was just wondering if anyone else had experienced it really, or if it's just me.

Nov 13, 2017 12:41 PM

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Nov 13, 2017 12:54 PM in response to Gus In response to Gus

I expect most people have tap to wake enabled so wouldn't notice this, but I found it annoying when I was carrying my phone, it would wake due to being gripped, and I'd accidentally press something, usually the controls for my podcast app.


I'm holding it wrong, I guess! 😀

Nov 13, 2017 12:54 PM

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Nov 13, 2017 1:04 PM in response to sberman In response to sberman

sberman wrote:


chistery wrote:


it would wake due to being gripped

... and it would be unlocked? It would see your face and unlock itself? Wow, I'm surprised.

No, but music and podcast controls would be on the screen, and sometimes it would skip forward or stop, for example, due to me holding it.

Nov 13, 2017 1:04 PM

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Nov 13, 2017 1:19 PM in response to chistery In response to chistery

Gus offers the best advice here, especially since your issue sounds intermittent.


There may be a workaround at Settings > Touch ID & Passcode > [the items under "Allow access when locked"], but with an intermittent problem, contact Apple Support as Gus suggested.

Nov 13, 2017 1:19 PM

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Nov 21, 2017 7:05 AM in response to chistery In response to chistery

The reset all settings didn't help, which just leaves the restore to factory settings, which I'm trying not to do, as it will take a few days to get things back to normal. Quite annoying.

Nov 21, 2017 7:05 AM

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Question: iPhone X not waking up when pressing side button