iPhone X not waking up when pressing side button

I'm having the same problem. Even had to stop using FaceID because the apple pay bug was so infuriating. I'm in the beta program but none of the patches have fixed the issue. Going to contact apple support after the christmas.

I'm also having the same issue of my iphone x not waking up while pressing the wake up button. The worst thing is it happen all the time, hope that is not a hardware issue! Apple lacks transparency! Please fix this issue!

I am experiencing this same issue. Occasionally and very randomly if I press the side button once it will do nothing. It usually will turn the screen on. A second press starts Apple Pay. I have raise to wake off and tap to wake on.

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Hi kinsonjs!

The bug is basically disappeared. I have had it happen to me twice in this week. Those times my phone has been unresponsive and slow to accept any kind of input so I don’t think it’s the same bug I have encountered before. I’ll continue to evaluate this ”fix”, so far I think it is working as intended.

And before anyone says, “ just don’t use that button. Use gestures to wake the screen.” Then why the heck would the side buttone even wake the screen at all? What is the point of the feature then hmmm? I get this a lot too. Very infuriating. Since the button IS INTENDED to wake the screen. As it has been doing for alllllll iPhones in the past.

I also have this issue, the exact same one. Sometimes (not all the time) when I awake my iPhoneX by using the side button, the first press doesn't work but the second one will awake Apple Pay. Please don't tell us we can use 'tap on screen' or 'hold up' to awake our phones. We just want to proactively wake the phone but it doesn't really work sometimes. Quite annoying.

I am sure it's a bug. Please please fix it in next iOS release.

I wouldn’t hold your breath. Apple seems to be completely uninterested in fixing this for some reason. Other than some past music playback bugs, this has to be the most annoying I’ve ever encountered in iOS and we have seen zero response from Apple despite overwhelming evidence that it is indeed either an iOS or firmware bug.

I have replaced 3 devices since I bought the first one in February 2018. They all had different problems, from GPS to the one described above. Do you know how much time was spent on backup and restore? Do you know how frustrating that is?

And this specific problem is a widespread one but Apple probably failed to detect it, and apparently failed to address it after more than 6 months. This is less than 100 lines of programming to me, how difficult is it to fix?

Sorry for all the problems you have been through but my iPhone X does not have the problem you have nor does anyone else I know with an iPhone X have this problem. So how would you identify the 100 lines of code that would fix yours but not cause mine to have a fault?

I can confirm that pressing the Side button on the iPhone X does wake/sleep the iPhone, as it does on my iPhone X.

You're welcome! I am now curious how Apple's Website doesn't show that as an option. 😕 Enjoy your new iPhone!

chistery wrote:

it would wake due to being gripped

... and it would be unlocked? It would see your face and unlock itself? Wow, I'm surprised.

Apple! Please fix this! It is a significant bug in the unlocking process!!!