Photoshop CC crashes on save when using High Sierra

I am using an iMac 21.5 inch 2.9 GHz Intel Core i5 processor 16 GB memory

macOS High Sierra 10.13.1

I organize my photos in iPhoto. For editing I use Photoshop CC. I have these versions installed: Photoshop CC 2015, 2015.5, and 2018.

My problem is that no matter which version of Photoshop CC I use, it crashes every time I've finished editing a photo and click save. Just clicking save causes Photoshop to crash and I'm back to square one with the original photo with no edits.

I have contacted apple support but I got lost in the instructions of creating a new user on my computer (test) and could never get back to the support person. I also tried adobe support with no luck.

Please provide a fix to this problem. I have seen many compatibility issues with Photoshop CC and High Sierra mentioned online but none of them has involved saving and crashing. I wish I had never upgraded.

Thanks for any help to solve the problem. I'm hoping to find something soon because Christmas is right around the corner and I'm wanting to work with lots of photos. As of now, I'm in a standstill.

iMac

Posted on Nov 13, 2017 2:53 PM

Top-ranking reply

cpeptex Author

Level 1

4 points

Posted on Nov 14, 2017 2:14 PM

Old Toad,

Thanks for all your help! I have clicked on the remove/report and completed that task. Have no idea what the ProTec6b is and I will uninstall or upgrade when I find out.

I have just discovered the problem with the crashing!!!!! It was the NIK collection plug ins for Photoshop! I went online to look for fixes, etc. and discovered that if I go into each plug in of the collection to "settings" then to "after clicking OK" then choose "apply the filtered effect to the current layer" that the problem is solved. I have done this with each of the plug ins (Analogue, Color Effex Pro, Define, Silver Efex pro, Sharpener Pro, Viveza, etc.) and so far I have been able to save all the test edited photos. I cannot tell you and the others on this thread how much I appreciate your effort to help me. It appears that there are other items I need to address that were a result of the Entre check that I would never have known about. 🙂

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18 replies

cpeptex Author

Level 1

4 points

Nov 14, 2017 11:30 AM in response to Ian Leckie

Ian, thank you so much for your thoughtful response and taking the time to post the screenshots. I will try your suggestion and see if it works.

cpeptex Author

Level 1

4 points

Nov 14, 2017 11:47 AM in response to Ian Leckie

Ian,

I tried your suggestion. There is in interface as you mentioned but I found the "anchoring" under "workspace".The box for "open documents as tabs" was already checked. So I went to the next box which was also checked--"Enable floating document window docking" and unchecked it. Tried editing a photo. Still got the crash on save. Then I went back and rechecked the "enable floating document window docking" to the original setting. Each time I quit Photoshop CC and restarted. I am not a graphics person either and do not know what 3/4 of the preference settings mean.

JimmyCMPIT

Level 7

29,306 points

Nov 14, 2017 12:21 PM in response to cpeptex

I'm going to guess you are trying to save to an NTFS drive and the software you used to make that "Windows Next Tech File System" volume accessible to your mac fried with 10.13 was installed

you also do not need and should not use the drive's built in software package.

If you do not need to use this drive with a Windows computer then copy the files to another drive, format that NTFS one to Mac Extended and use it for Mac with full benefits.

I could be wrong but from what's installed and what you are saying is happening that's where I would start guessing this went down.

if you select the drive, then right click and go to GET INFO you can see the format

if you see Format:NTFS (or less possible ExFAT or FAT32)

then that is very likely the crash

in the mean time run malwarebytes for mac and clean out the malware

malwarebytes.com

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Photoshop CC crashes on save when using High Sierra