Connection and Charging Issues

Hi, I had the same issue with my IPad Pro & Logitech keyboard, Apple replaced the Pro under European Warranty ( dunno what happens about that if & when we’re no longer ’in’ Europe! ) and I had the exact same fault, ( still it was fun trying to get parked just before Xmas !) Logitech took longer then surprisingly out of the blue they replaced the keyboard ( yesterday) It’s currently on charge and behaving so I’m led to believe it’s a Logitech ‘issue’, I wish you luck resolving it, but I also found either charging the Pro away from the keyboard or putting a slither of paper across the 3 connections worked!

good luck!

I'm having the same issue. It also happens whenI try to charge my Apple Pencil and the iPad is connected to Logitech case. Spoke with Logitech today after not hearing back about a warranty claim submitted for this issue. They said its definitely the latest iOS update and that they've been in communication with Apple about fixing this on an iOS update. Logitech also said they've been getting a lot of calls about this same issue.

Hopefully Apple will address this soon. It's quite frustrating.

I have found that if I take the lightning connector out and put it back in after connecting the keyboard it starts charging again. So when I first connect the charging stops, after reinsertion back on again. However, the bigger problem seems to be the battery charge is lasting about half as long as it did before this IOS update. Sometimes don’t ya just hate updating?

Try removing all accessories then turning off the iPad. Now plug in the charger and let the iPad boot without touching any buttons (connecting the power should initiate the boot). Once powered on check it is changing normally then try re-connecting the keyboard and see what happens.

This fixed a not charging issue I had.

I've been beta testing for some time, and this occurred immediately after the iOS 11 update. It hasn't been fixed by any of the betas that they have pushed out. It happens with every third party keyboard I've tried. It happens within seconds of connecting the keyboard, but it also happens in the middle of the night. I have now taken to turning my iPad off at night, and charging it at a dedicated station. The battery has also started draining alarmingly fast with the keyboard attached since iOS 11. Both of these issues did not exist with prior versions. Usage has been consistent.

Both issues have been reported to Apple, however, they don't respond to beta testers, so I have no idea if anyone is paying attention to the problem. It is insane that 4 months in this hasn't been fixed, and it's not just the Logitech keyboards; I've had others do the same **** thing. So I'm putting this on Apple.

Hi. Are you using the 10 or 12 watt charging module that came with the iPad? A 5 watt phone charger will be a lot slower.

To offer an opinion, no, I don’t think it is an issue with the Logitech Keyboard. I have been using the keyboard without issue for quite some time. This is an issue with the software. My lightning charging symbol doesn’t disappear until the moment I reconnect the smart connector. Then, I must remove the cable from the charging port and reconnect it for the charging to begin again. It is a minor issue and so I imagine Apple will either accidentally repair it or I must simply not forget to check when I reconnect my iPad to the smart connector on the Logitech keyboard

I have this same issue with my iPad not charging after upgrading to iOS 11. UNeil I read this post I did not relate the issue to my keyboard, but after reading it and testing it, it was most definetly the Logitech keyboard that interrupts the charging when connected. I had suspected it had to do with YouTube, I hate to admit I watch a lot of videos there and went ever I do, I am using the keyboard as a stand for the iPad while I watch.

If I have my iPad plugged in and watching or working with it and it is not connected to the keyboard it works fine. As soon as I connect the keyboard, it stops charging. I even tested it by putting a piece of paper in the dock connector and the iPad would charge fine, the problem is I cannot use the keyboard.

This has been going on for over 2 weeks now and needs to be addressed.

This needs to be a collaboration between Apple and Logitech, there is clearly an issue since the last update and has nothing to do with what charger os being used, if the terminals are clean, pluggin in and unplugging, or doing a reset. I‘ve personally had the Gen 1 iPad Pro and Logitech keyboard since launch, and have never had issue until recently. This os clearly not an isolated incident as other are reporting the same issue, and all have the same challenge. What’s unlear is if Logitech pushed an update that caused this or if apple changed something that’s creating a conflict or compatibility issue. Judging on my recent email exchange with Logitech on the poor quality of the plastic and the fact that the case is cracking and has been since shortly after buying the case, I doubt they will do much to assist.

Similar, with iPad Pro 10.5 and Slim Combo. I had both replaced at Apple store and problem exactly the same on new units.

When charging, connecting the keyboard via the smart connector, causes the iPad to stop charging. The lighting connector needs to be removed and reinserted.

I called Apple Tech support with my case number from the iPad replacement. They seemed disinterested and wouldn't escalate or log a bug.

I've logged a bug report via my Apple Dev account # 36294866

There is a thread about this issue at Forums

I'm not a huge Logitech fan following their last keyboard destroying my iPad Pro 12 screen, also a common problem they failed to acknowledge. Luckily Amazon returns is spot on! I normally prefer Zagg keyboards, but their iPad Pro 10.5 offerings are limited currently. Worth checking out though.

I’ve heard from logitech this week and they’re apparently sending me a replacement keyboard which according to them should resolve the issue, so I’d be tempted to return your ‘new’ keyboard/case, particularly if it didn’t sort the problem!

Sign up as a developer and report it as a bug. Apple Bug Reporter

Tried all of above...nothing works permanently except disconnecting Logitech Create keyboard. When I do, it immediately begins charging again. Have cleaned connectors, but no debris...as I expected. Happened recently, so I assume it is related to an iOs upadate. Hope Apple pays attention to this matter as it renders my iPad useful for much shorter periods of time as I cannot charge and use it (via keyboard) simulatneously.

Barry-if you read through the forums on this issue, you‘ll notice that this problem seems to have started after an IOS update(11.1.1), thus it is clearly an Apple issue, not a Logitech issue. Hope Apple gets this resolved! At least the workaround(unplug & replug the lightning connector) seems to restore the charging.

I think part of that is the fact that the keyboard takes it out of the battery as well. I often charge, and if I don't need it, use my iPad Pro without the keyboard now. Primarily at night when I'm drawing.