Connection and Charging Issues

Has anyone noticed if the keyboard seems to be "charging" the iPad, when the charger is not connected, as reported in this link: Three pin smart connector is receiving charge from the smart keyboard? If so, there may be some mixup in managing the connections to the Lightning port and the Smart Connector.

Hi Swanny! Actually it’s both parties issue as Apple and Logitech specifically worked together on this keyboard. Apple had been working on this “smart connector“ project for a while and teamed up with Logitech to make a “green keyboard” and also see if there are other ways to integrate the smart connector with other 3rd party accessories and it has been a slow reception for the smart connector. I love this keyboard and find it to be an annoyance as there is nothing else like it on the market. What concerns me is that both parties are still selling this product with the same claims and that is a problem. For my new IPad 10.5, I have been using the Zagg Rugged Messenger and the keyboard charge is 2 years (not bad at all). The versatility on it is great. I do hope that both parties come together and solve this as the Logitech Create is a fantastic keyboard.

So when this issue happened to me, I thought it was the keyboard, and replaced it with the slim combo. Same problem. Then I assumed it was the iPad. Well, the iPad screen was broken, and for $50, Apple replaced it last weekend. Since I really didn’t like the slim combo, and had thrown out the first Create, I bought another. Guess, what, all new hardware, and the same problem is still there. It seems hard to believe this has not been resolved after 4 months.

As mentioned earlier, this is not a Logitech problem.exclusively..I have read where other smart connect keyboards are having same or similar issues since update to 11 and above. Could Logitech fix the issue from their their end? Maybe so. That said, the problem started with the update so Apple should provide a fix. I have been waiting for months now.

I have noted the same thing. No matter the intensity of the charger, when I am connected to the smart connector with my Logitech keyboard, and I disconnect, then reconnect - the charging stops. The charging only stops when reconnecting the keyboard to the connector. Major pain in the butt, but glad to see I am not the only one. I guess I am sane.

Thanks for suggestion. Did it twice and as soon as I connected the Logitech Create via smart connect, the charging stopped. Will keep reading and hope for other possible solutions or hope Apple does something.

Hi DrDavidE. What do you mean by "the charging stopped"? Does it say "Not charging", or does the spark symbol next to the battery just disappear? Do you think it might be a problem with the Logitech keyboard?

No, it is an iOs issue in my opinion. Had not happened before the last week or so. The keyboard functions perfectly, it simply will not work and charge simultaneously. I am using the keyboard as i type this with the charger attached but the iPad is not charging; however, as soon as I disconnect the keyboard the charging indidcator lights back up. Likewise, the second I reconnect the keyboard the charging light goes off. Therefore, I can use the keyboard and NOT charge at same time, or charge the iPad and then use keyboard until it is time to charge again.

How best to get Apple to acknowlege this problem and at least inform users that they are aware of it and working on solution? This is annoying; Apple pushed this product as a possible replacement for a laptop, but this problem limits my use of it as such. I despise using the on screen keyboard and may have to dig out my old laptop soon. Hate that.

Was very hopeful that the latest update would fix this issue. But surprisingly it has not. Logitech is also being no help. Anybody know when we can expect this problem to be fixed. Very frustrated.

I too am having this problem. Im not sure when I first noticed it wasnt quite going to 100% (usually, not always), but more recently its actually not charging! I have my Pro plugged in near 24/7 (perhaps weekly Ill take in my other ipad to charge overnight), the fact that I am typing this on my Pro which has been plugged in for 3 days straight and has a battery life of 85% is troubling!

I am using the cable that came with the Pro. If I unplug it and plug it back in, it says its charging, but it’ll get to mid 90s and then stop charging again.

This is ridiculous...this has been going on so long that I must assume that Apple does not care about resolving the issue. To have to continuously unplug/replug my charger is inconvenient; as both the iPad and Logitech keyboard was purchased at an Apple store, the company should support their products. As I have said before, this is an Apple problem as I know of someone who is experiencing the same problem with their Apple keyboard. Each update seems to result in a problems for Apple products, perhaps it is time to return to PC's after many, many years (and dozens of products) of Apple loyalty. 1

I certainly agree that Apple & Logitech should work together to resolve this issue. However since Apple made the change(IOS update) that caused the problem, they are technically at fault. Yes, its nitpicking, but I just hate to see others unjustly pointing the finger at Logitech. I have quite a few of their products & they do a good job. So does Apple, of course. It’s certainly not easy having incredibly complex devices work perfectly all the time. It’s not like making hammers!

As for this keyboard, I do like it a lot. It works very well. I haven’t experienced any of the other issues that people have noted(breakage, etc.) and mine gets a lot of use.

I went and bought a new case after Apple told me it was a case issue — NOPE. Brand new case does it, too. Definitely an Apple issue!