Connection and Charging Issues

I’ve had this exact issue since the 11.1 update. Doesn’t feel like there is a resolution in the near future. I’ve done a lot of searching and find no answers. Only the work around.

As I mentioned, I have tested it with keyboards other than made by Logitech. The iPad Pro fails to charge after being plugged in to any of them. So, I fail to see how it's a Logitech issue.

I have the same issue with my Logitech Create Keyboard for my iPad Pro 12.9”

Guessing that the more people that submit the problem, the quicker apple and Logitech will come up with a permanent fix. So here is what I am seeing when I connect.

If I am docked with the keyboard and plugin the apple charger for my iPad Pro. 12.9’. And then undock the keyboard

For storage or if is undocked for storage mode or browsing mode and then dock the keyboard to the smart connector. Both of these modes while

Charging using the lightning charger disconnects the iPad from charging. I have searched both forums and have found that I have the same problem As others have for my iPad Pro. Seems to be a Logitech firmware issue and the new apple iOS 11

Also. When the iPad disconnects from charging as explained, if I unplug the lightning cable ( only cable ) and insert again. Charging

Continues as suppose to. Seems to be a issue when changing modes while charging that is disconnecting the charging.

Note. I have firmware version for my CREATE Keyboard case / 9.00 0023. Hardware ver. 1.0

I just checked the forums for this exact issue and see your post. I also am having the same issue since the newest IOS update, prior, the iPad Pro charged just fine in the Logitech Create Case (both first gen bought together). This is clearly an apple software issue, they need to be aware and issue a fix asap.

Hi, I have the same issue, I bought my IPad Pro and the Logitech keyboard at the same time from the Apple store online, (October 2016) it’s been fine until about September 2017 then I could put it on charge, the symbol in the top right hand corner went green and it charged, very slowly, After talking to Apple they suggested various things, none of which helped, they said take it to an Apple store, which I did, they spent about an hour on it then gave me a new IPad ! I brought it home, loaded my software and installed it into the Logitech keyboard, then I discovered I had the same problem, after much time spent I discovered if the keyboard wasn’t connected it charged quickly and without issue (my faith in Apple products was restored, I spoke with Logitech and they said it was a ‘charging conflict’ but as the keyboard was now out of warranty basically tough!

I don’t know if replacing the keyboard would resolve the issue but at least for now I’ve found out it’s not the IPad at fault ( I hope...)