Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone disabled and 'value is missing'

My iPhone 6S Plus was disabled and even though I have been trying to troubleshoot it by connecting it to iTunes, a message 'iTunes could not connect to iPhone 6S Plus. A value is missing' message pops up. I am unable to continue from here.


Please help me rectify the situation so that I can unlock my phone and restore the data to the iPhone.

iPhone 6s Plus, iOS 11.0.3

Posted on Nov 14, 2017 7:36 PM

Reply
Question marked as Best reply

Posted on Nov 14, 2017 9:00 PM

Hello,

Be sureitunesis up to date 12.7.1

Erase your device with recovery mode to remove your passcode

If you've never synced with iTunes or set up Find My iPhone iniCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

  1. Connect your iOSdevice to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
      User uploaded file
  3. When you see the option to Restore or Update, choose Restore.
    User uploaded file
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can set up and use your device.
18 replies

iPhone disabled and 'value is missing'

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.