iPhone X call quality issues

Same problem with my phone. Apple team has done the reset of phone and are not accepting that there is a fault in the phone.

The problem started within a week of purchase and no resolution or replacement from more than a month now.

So frustrating that the phone doesn’t work even after paying thousands of dollars.

Restoring from update did not correct problem. The Senior advisor from apple did verify that there was a sound quality issue from talking to him on the iphone x vs the iphone 6s. The next step was to visit an apple store for further testing or exchange the phone again. I opted to return the phone as I was still in the 14 day return policy with 2 failed phones. I told him that while I really like the phone, this was way too much effort for a phone to get good call quality, that costs so much to buy. So now I am back to my iphone 6s - but at least I can hear callers and they can hear me.

Have been an Iphone user since the 3g - Thinking it may be time to jump ship and check out the Samsung phones

I’m convinced Apple have dropped the ball on quality and quality control. My 7+ was replaced due to call quality issues and the replacement exhibited the same fault. I went through all the Apple bull including you’ve restored from a defective backup reset as a new phone etc. I now have an IPhone X restored from the faulty 7+ backup which seems to be working fine at the moment at least until the next update. This disproves the garbage coming from Apple. They need to understand they’re producing defective goods and the defect has exited in 3 different models of IPhone. If the issue is the way we use them why did the call quality fault only start at the 7 series IPhone.

I’ll be the first to admit I’m a bit of a novice when it comes to the world according to Apple, my first product was an iPhone 4, amazing at the time but time moves on and here we are - iPhone X.

Since the death of Steve Jobbs someone is making a very poor attempt at stepping into his shoes, had he still been around I believe this anniversary product would have been developed 2 or 3 years in advanced its release and that release only announced once the product was working to the standard we all came to expect from him.

I believe it’s now profit before quality - “get it out there, we’ll patch it later,”

I’ve said it before and I’ll say it again “for this iPhone to be unable to perform its primary function flawlessly is nothing short of a travesty, shame on you Apple, your not what you once were and never will be, remember the boy who cried Wolf once to often.

Verizon customer iPhone X. Same problem. Phone works great except for phone calls. I sound muffled or underwater, but only sometimes. Other calls are perfect. Tried all of the fixes in this forum - Network reset, LTE off/on, full reset, wi-fi calls off. Noise cancellation off. With and without cover. Got a replacement phone from the Apple store. None of it helped and now I know why...

The issue turned out to be how I was holding the phone. There are three microphones on the X and one of them is located by the camera on the back of the phone. Even though I didn't cover it while holding the X (with fingers and thumb on the sides of the phone, I apparently was close enough to make that mic behave differently. When I move my phone-holding position in the same grip to the bottom part of the phone, the problems vanish. I have run through a series of test with my "complainers" and this seems to pinpoint the root cause. It's either user error or a design flaw, but there is a simple workaround. Hold the phone at the bottom of the case and definitely not near the top. Problem Solved!

I also get too. Fixed please!! I lose my job today because of this!

iPhone X / ios 11.2.5 / Thailand AIS / Got full signal / Random happen / Using without case

** Troubleshooting >> Have to use headphones to stop this issue

Respectfully, I am At&T customer, and even in the areas with excellent reception I am being told that they can barely hear me as if I am far away. My voice is generally loud, and I held the phone properly... the issue is still there. Surprising issue for such an expensive device.

My phone quality issue with the X seems to be narrowed down to when I'm in my car attached to Bluetooth. I drive a 2015 Hyundai Santa Fe. My iphone 6 had no issues when paired with the car. The X has an issue pretty much every time so now I have to use the phone speakers when in the car or headsets like airpods. Guess I'll have to start searching Hyundai forums too.

It doesn't work well in my Lexus SUV either. I took it in for a service call and they tested it with 4 other phones and it worked perfectly. It sounds robotic with the X according to those on the other end of the line. 😟

Folks - fair to assume that we do not know at this point if its hardware or software issue?

My friend and I have same issue..even though its a widely knowing issue at this point, not acknowledged by apple yet.

This is Deja Vu, the faults being reported here with the X are reported elsewhere on this forum and the net on the IPhone 7, 7+, 8 and 8+ for. I can't believe after having call quality issues with my 7+ which were partially resolved by Apple I don't seem to have the same issue on my X tied to UK EE network though I updated to 11.2.5 yesterday and haven't made or received any calls since. The fault being repoted has been around for getting on for 18 months now and Apple haven't done anything about it, they're still racking the £$£$ in selling sub standard products why would they invest into putting it right if they don't need to. Once the battery protection IOS mod slowing down older Iphone's was made public Apple apologised and allegedly stopped doing it. With that issue still warm we need the call quality issue to be made public like the battery issue was, I bet something is done about it then. We the complainers are the mugs because we keep buying Apple....

I'm forwarding links to the web forums discussing this issue to the UK newspapers who I'm sure will be interested so soon after the Apple were discovered slowing down older Iphones via IOS updates which was recently publicised..

The Apple tech I saw originally after he replaced my phone mentioned if it’s a software issue the fix will be a long time coming if ever. I don’t know. I have to go back to Apple but I am just not in the mood to stand in the store for an hour explaining the issue no one can fix. It’s probably class action lawsuit material.... selling a phone that can’t be used as a phone.

I was at the Apple store last night expecting them to replace my phone. They did not replace it. They did have me reset my WIFI which basically erases ALL of your previously stored WIFI passwords for your home, office or wherever. Call quality at home is better. I haven't tried from the bluetooth in my car yet.

I've just returned my 8+ (rather than an X) over this and problems with Bluetooth. Bought it on Sunday to replace an ageing 5. Initially I was very happy until I had some Bluetooth issues so I exchanged it - but after starting to use it seriously for phone calls it just about everyone I called started to complain they were struggling to hear me at times and it sounded like, yes, as you've said I was underwater (their exact words). I called someone back after they complained they were struggling to hear me - who said "Wow - you've fixed that phone, sounds great now" - I said "Nope, I stuck the SIM back in my previous iPhone 5".

Decided that its best to return it while the return window was still open. Problem is, now what? I was thinking about an X but from reading the stuff here, it sounds like its the same with the X? It's got to be software hasn't it?