iPhone X call quality issues

Hi FriscoA, please keep us up to date on your issue after your appt and if Apple has any resolution to this. If I have to, I'll swap my phone for an iPhone 8. Not sure if the call quality is better with the 8 or not.

From the UK.

We’re off to the local store here in the uk tomorrow, this time my friends iPhone X screen is refusing to light up from standby when he presses the right side button, sure the phone is powered up, we know this by using the side switch and feeling for the pulse furthermore we can ring his phone, it rings but there is nothing to answer with as the screen is off, a 3 button restart brings the phone back on and all is well for a while, I say that because this is the second time it’s exhibited this exact same problem. Siri does start chuntering to himself, odd comments etc but that’s it.

When I reported this to the store on Wed 10th Jan the response was - if it happens again bring it all in for an exchange, we took a video to prove the point and will show them tomorrow.

Why am I very much of the opinion that HQ has told stores to replace customers £1000+ phones with minimal fuss in light of the ever increasing number of issues been thrown at them.

The camera on my iPhone X crashed yesterday as I went to take the video of my friends iPhone X issue, it wouldn’t focus, both cameras front and rear were totally out of focus in all different modes, with only a couple of modes working correctly, a 3 button restart bought things back to normal but not before we took a video to prove the fault with his iPad, gee life’s getting far too complicated for my liking.

Regards.

Same problem with me. Its been bad this past week or so where I will say entire sentences and people here none of it. I thought it was my wireless headphones but it happens when phone is normal or on speaker. Seems to be happening since last update.

I’ve had my X for over a month and it just started giving me problems this week. Suddenly people are complaining that there’s garbling and they’re unable to hear me at various points in the same call, even though I can hear them just fine. Must be an update, why would it just randomly start doing this?

I went through the trauma of the 7 Plus poor call quality well documented on this forum, we had to move the thread to Facebook because entries were being restricted. I moved to a Samsung Galaxy Note 8 which was brilliant but I found it to big so moved back to Apple and bought a 256gb Iphone X at a good price. I bought it last week and updated to the latest IOS straight away I'm now back to the habit of asking everyone on the other end if they can hear me OK and touch wood so far all is well both during audio and video calls. Time will tell......

This is exactly the same as the Iphone 7 and 7 plus now the same seems to be happening with 8 series the X. Good old Apple getting away with it and still raking it in. Why not keep buying these faulty phones and get them to 2 trillion $$$....

Same problem with my phone. Apple team has done the reset of phone and are not accepting that there is a fault in the phone.

The problem started within a week of purchase and no resolution or replacement from more than a month now.

So frustrating that the phone doesn’t work even after paying thousands of dollars.

I’m convinced Apple have dropped the ball on quality and quality control. My 7+ was replaced due to call quality issues and the replacement exhibited the same fault. I went through all the Apple bull including you’ve restored from a defective backup reset as a new phone etc. I now have an IPhone X restored from the faulty 7+ backup which seems to be working fine at the moment at least until the next update. This disproves the garbage coming from Apple. They need to understand they’re producing defective goods and the defect has exited in 3 different models of IPhone. If the issue is the way we use them why did the call quality fault only start at the 7 series IPhone.

I’ll be the first to admit I’m a bit of a novice when it comes to the world according to Apple, my first product was an iPhone 4, amazing at the time but time moves on and here we are - iPhone X.

Since the death of Steve Jobbs someone is making a very poor attempt at stepping into his shoes, had he still been around I believe this anniversary product would have been developed 2 or 3 years in advanced its release and that release only announced once the product was working to the standard we all came to expect from him.

I believe it’s now profit before quality - “get it out there, we’ll patch it later,”

I’ve said it before and I’ll say it again “for this iPhone to be unable to perform its primary function flawlessly is nothing short of a travesty, shame on you Apple, your not what you once were and never will be, remember the boy who cried Wolf once to often.

Respectfully, I am At&T customer, and even in the areas with excellent reception I am being told that they can barely hear me as if I am far away. My voice is generally loud, and I held the phone properly... the issue is still there. Surprising issue for such an expensive device.

Folks - fair to assume that we do not know at this point if its hardware or software issue?

My friend and I have same issue..even though its a widely knowing issue at this point, not acknowledged by apple yet.

I'm forwarding links to the web forums discussing this issue to the UK newspapers who I'm sure will be interested so soon after the Apple were discovered slowing down older Iphones via IOS updates which was recently publicised..

The Apple tech I saw originally after he replaced my phone mentioned if it’s a software issue the fix will be a long time coming if ever. I don’t know. I have to go back to Apple but I am just not in the mood to stand in the store for an hour explaining the issue no one can fix. It’s probably class action lawsuit material.... selling a phone that can’t be used as a phone.

I have the same issue.the person on the other end can’t hear me properly,voice breaking and voice volume very low,but when I use AirPod there is no clarity problem.i think I have a faulty iPhone X.what shall I do now.

I do have same voice clarity issues. Visited apple store and they did something but still no luck. It really pains to hold such costly phone $ 1150 with basic core problems. I'm visiting apple store today again. let's see what they say.